OMO5 Otaru by Hoshino Resorts

Hotels
•
OMO
8.4 (1144 reviews)
1-6-31 Ironai , Otaru , jp

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Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and neat rooms
Friendly staff
Great location
Nice breakfast options
Cons:
Uncomfortable beds
Musty room smell
Limited amenities
Small rooms for luggage

Categories

Cleanliness
8.06
Several reviews noted cleanliness positively, but some guests mentioned musty odors, affecting their perception.
Service
9.03
Guests reported friendly staff and great service overall.
Location
9.07
The hotel is conveniently located near attractions and public transport.
Room Quality
8.02
Rooms varied in quality; some guests praised spaciousness while others noted discomfort due to bed quality.
Amenities
7.55
Limited amenities were mentioned, such as the lack of a microwave and small room size for luggage.
Value for Money
8.51
Most guests felt they received good value considering the pricing and quality of service.
Food and Beverage
8.56
Reviews highlighted quality food options, especially breakfast.
Overall Experience
8.43
Overall, guests enjoyed their stay with a few areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:39

Property Description

Luxurious Amenities and Convenient Location

Discover the perfect blend of luxury and convenience at OMO5 Otaru by Hoshino Resorts. Indulge in our well-appointed rooms with modern amenities, including free WiFi and flat-screen TVs. Enjoy a delicious buffet breakfast and unwind at the on-site restaurant and bar. With ski-to-door access and ski equipment hire available, adventure is just steps away.

Exceptional Service and Multilingual Staff

Experience top-notch service with our multilingual staff fluent in English and Japanese. Whether you need assistance or local recommendations, our team is dedicated to making your stay memorable.

Prime Location and Easy Access

Ideally located just 700 meters from Otaru Station, our 4-star hotel offers easy access to nearby attractions and ski slopes. Book your stay at OMO5 Otaru by Hoshino Resorts for a delightful and hassle-free experience.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 1144 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.07
Room Quality: 8.02
Amenities: 7.55
Value for Money: 8.51
Food and Beverage: 8.56
Overall Experience: 8.43
C
CHRISTOPHE • family_with_children • ch
9
Pros:

All

Cons:

Nowt

2026-04-24 • via Nuitee
S
Shigeru • solo_traveller • jp
10
Pros:

スタッフの皆さんがとても楽しそうに活き活きと仕事をしておられた感じが自然に伝わったところです。特にお若い人達の礼儀正しい身のこなしがとても心地よかったです。
いわゆるおもてなしのセンスがあらゆる調度品やアイテムに散りばめられていた点が素晴らしかったです。『愛でる喜び』を随所に感じ入る事ができて最高でした。

Cons:

〇　子供用の歯ブラシセットを誤って持っていきました。分かりやすくして頂くと良いかも。
〇　メイク落としがあると有難かったです。

2026-04-24 • via Nuitee
L
Li • extended_group • tw
8
2026-04-21 • via Nuitee
M
miyoung • couple • kr
10
2026-04-19 • via Nuitee
N
NATSUKO • family_with_children • jp
8
2026-04-09 • via Nuitee
F
FUBUKA • couple • jp
10
2026-04-06 • via Nuitee
W
weijia • couple • tw
9
2026-04-06 • via Nuitee
J
Jiaying • family_with_children • hk
4
Pros:

房間很小 有一個wing得房間全部是被另外一個wing遮住， 情節很普通， 設施累死青年旅舍 但價格是HKD860。 完全不值得。

2026-04-06 • via Nuitee
D
dun • family_with_children • jp
9
2026-04-05 • via Nuitee
E
Erina • family_with_children • jp
9
ありがとうございました
Pros:

商工会議所をリノベーションした建物の雰囲気がとてもよかったです。夜に利用したカフェ&バルで、アンティークのオルゴール演奏も素敵でした。観光スポットまでも行きやすい立地にあり、大変よかったです。

Cons:

お部屋も綺麗で設備も満足ですが、シャワーのみでお風呂はないです。問題なかったですが、あるとさらに喜ぶ人もいるかもしれません。

2026-04-05 • via Nuitee
J
jp • couple • jp
8
また来たい。
Pros:

風情があった。

Cons:

お風呂が無かった。

2026-04-03 • via Nuitee
T
Toshihsru • family_with_children • jp
10
素敵な思い出作りの拠点
Pros:

スタッフがとても親切に対応してくれた。
部屋の開放感が素晴らしい。
館内がとても静か。

Cons:

強いて上げるとすると、就寝時、部屋が少し暑かったこと。

2026-04-02 • via Nuitee
貴子 • family_with_children • jp
10
Pros:

ウエルカムドリンクの昆布出汁スープで疲れが癒された。朝食は最高においしかった！

2026-03-30 • via Nuitee
J
Jill • couple • gb
9
Pros:

Great breakfast
Loved the themes - music boxes
Helpful restaurant suggestions

Cons:

Room a little cold

2026-03-28 • via Nuitee
V
Victor • extended_group • au
9
very pleasent
Pros:

everything

Cons:

nothing

2026-03-28 • via Nuitee
F
FUMIE • extended_group • jp
8
街歩きにも便利で良かったです
Pros:

スタッフの方も親切で朝食も美味しかったですし　南館のレトロな建物が素敵でした

Cons:

欲を言えば湯船があったら良かったです

2026-03-28 • via Nuitee
K
Koonyin • couple • be
8
2026-03-27 • via Nuitee
冠豪 • extended_group • tw
10
2026-03-26 • via Nuitee
O
OKAZzAKI • family_with_children • jp
10
2026-03-25 • via Nuitee
H
Hiroto • couple • jp
8
2026-03-20 • via Nuitee