OMO5 Otaru by Hoshino Resorts

Hotels
•
OMO
8.4 (1144 reviews)
1-6-31 Ironai , Otaru , jp

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Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and neat rooms
Friendly staff
Great location
Nice breakfast options
Cons:
Uncomfortable beds
Musty room smell
Limited amenities
Small rooms for luggage

Categories

Cleanliness
8.06
Several reviews noted cleanliness positively, but some guests mentioned musty odors, affecting their perception.
Service
9.03
Guests reported friendly staff and great service overall.
Location
9.07
The hotel is conveniently located near attractions and public transport.
Room Quality
8.02
Rooms varied in quality; some guests praised spaciousness while others noted discomfort due to bed quality.
Amenities
7.55
Limited amenities were mentioned, such as the lack of a microwave and small room size for luggage.
Value for Money
8.51
Most guests felt they received good value considering the pricing and quality of service.
Food and Beverage
8.56
Reviews highlighted quality food options, especially breakfast.
Overall Experience
8.43
Overall, guests enjoyed their stay with a few areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:39

Property Description

Luxurious Amenities and Convenient Location

Discover the perfect blend of luxury and convenience at OMO5 Otaru by Hoshino Resorts. Indulge in our well-appointed rooms with modern amenities, including free WiFi and flat-screen TVs. Enjoy a delicious buffet breakfast and unwind at the on-site restaurant and bar. With ski-to-door access and ski equipment hire available, adventure is just steps away.

Exceptional Service and Multilingual Staff

Experience top-notch service with our multilingual staff fluent in English and Japanese. Whether you need assistance or local recommendations, our team is dedicated to making your stay memorable.

Prime Location and Easy Access

Ideally located just 700 meters from Otaru Station, our 4-star hotel offers easy access to nearby attractions and ski slopes. Book your stay at OMO5 Otaru by Hoshino Resorts for a delightful and hassle-free experience.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 1144 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.07
Room Quality: 8.02
Amenities: 7.55
Value for Money: 8.51
Food and Beverage: 8.56
Overall Experience: 8.43
F
FUMIE • extended_group • jp
8
街歩きにも便利で良かったです
Pros:

スタッフの方も親切で朝食も美味しかったですし　南館のレトロな建物が素敵でした

Cons:

欲を言えば湯船があったら良かったです

2026-03-28 • via Nuitee
V
Victor • extended_group • au
9
very pleasent
Pros:

everything

Cons:

nothing

2026-03-28 • via Nuitee
J
Jill • couple • gb
9
Pros:

Great breakfast
Loved the themes - music boxes
Helpful restaurant suggestions

Cons:

Room a little cold

2026-03-28 • via Nuitee
K
Koonyin • couple • be
8
2026-03-27 • via Nuitee
冠豪 • extended_group • tw
10
2026-03-26 • via Nuitee
O
OKAZzAKI • family_with_children • jp
10
2026-03-25 • via Nuitee
H
Hiroto • couple • jp
8
2026-03-20 • via Nuitee
M
Momoe • solo_traveller • jp
8
2026-03-20 • via Nuitee
M
Momoe • solo_traveller • jp
8
2026-03-19 • via Nuitee
K
kaori • couple • jp
9
満足です。
Pros:

スタッフの対応が親切でとても良いです。
気軽に色々な質問をしても、しっかりと対応していただきました。
ロビーの香りもとても良くホッとする感じです。

Cons:

特別、よく無いと思ったところはありませんが、強いてあげるなら、部屋からのロケーションはイマイチでした。だけど、日中は外出しているし、夜はカーテンを閉めて寝るだけなので、意に介さずでした。

2026-03-19 • via Nuitee
W
Wan Ling • couple • tw
10
2026-03-18 • via Nuitee
A
ANCHALEE • extended_group • th
10
เยี่ยม
Pros:

อำนวยความสะดวกทุกอย่าง ห้องพักสวย สะอาด อุปกรณ์ สมัยใหม่ แบ่งห้องอาบน้ำ เป็นสัดส่วน ใกล้แหล่งท่องเที่ยว พนักงาน อัธยาศัยดีมาก บริการเยี่ยม

Cons:

ห้องส้วม มีกลิ่นตีขึ้นมา ถ้าแก้ไข ทุกอย่างจะสมบูรณ์

2026-03-17 • via Nuitee
Y
YI XIANG • family_with_children • tw
9
2026-03-17 • via Nuitee
山腋 • couple • jp
10
2026-03-14 • via Nuitee
B
BO-KAI • extended_group • tw
10
2026-03-13 • via Nuitee
B
brigid • couple • au
10
Would definitely stay again
Pros:

Great breakfast, fantastic friendly staff, shuttles to ski hills were easy to book and pick up/ drop off from the hotel, great location and walking distance to great restaurants and bars. Loved the dry room for our gear and kelp soup after a big day on the slopes.

Cons:

A coffee machine in the lobby would have been super handy. And some hooks or more hanging space in the rooms/ bathroom would be helpful.

2026-03-11 • via Nuitee
X
Xiao Li • family_with_children • my
7
Pros:

The location and building architecture.

Cons:

The carpet were stained and wasn’t clean.

2026-03-10 • via Nuitee
S
Shirlene • couple • sg
8
2026-03-10 • via Nuitee
J
Junyi • family_with_children • au
3
5 Stars price, 3 stars hotel, no stars service!
Pros:

The bed wasn’t too bad. The old part of hotel had very tasty interior design. There are washing machines and dryers available at a small cost inside the hotel, which is a big plus!

Cons:

We booked this hotel through Booking.com for our family trip: a triple room for my parents and young son, and a double room for my husband and me. What should have been a smooth check-in turned into a nightmare that lasted over an hour, leaving my child and elderly parents exhausted and upset.
At check-in, the staff immediately claimed the amount I’d prepaid was only for two adults total, blaming the entire mix-up on Booking.com. They demanded an additional ~$300 on the spot for the extra guests. I had no choice but to pay immediately to avoid further issues, even though this felt like poor communication between the hotel and the booking platform.
Then came the breakfast fiasco. I’d clearly selected and paid for breakfast-inclusive rates (it was stated in my Booking.com confirmation email), but the staff insisted it wasn’t included and refused to honor it. No apology, no compromise—just flat denial.
The rooms themselves were a huge letdown. Poorly designed, the worst hair dryer I’ve ever used in Japan, and subpar amenities overall. To top it off, the rooms weren’t very clean—there was visible dust all over the towel hanging rails and other surfaces. After staying in at least 15 different hotels across Japan over five visits (in various cities), this was hands-down the worst service and quality I’ve encountered. The staff were unhelpful and dismissive throughout.
Such a shame, as the location in Otaru could have been great. I wouldn’t recommend this hotel to anyone, especially families. Avoid if you want a reliable, comfortable, and fairly priced stay in Japan

2026-03-09 • via Nuitee
Z
ZIYU • couple • tw
9
2026-03-09 • via Nuitee