Motto By Hilton Tulum

Hotels
•
Motto
8.1 (722 reviews)
Coba Avenue south sin nombre street , Tulum , mx

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
Express check-out
Electric car charging station
Health club
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Good location
Nice amenities
Cons:
Small rooms
Lack of food service
Breakfast limitations

Categories

Cleanliness
8.08
The hotel was beautiful and clean.
Service
8.75
Staff was very friendly and provided great service.
Location
8.59
Well located in a quiet area.
Room Quality
7.54
Rooms were small and had some issues, like no smart TV.
Amenities
8.07
Great gym and pool facilities.
Value for Money
8.03
Good value for the amenities offered.
Food and Beverage
7.58
Breakfast was plentiful but there were limitations.
Overall Experience
8.15
Overall a good stay with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:05

Property Description

Discover a hidden gem in the heart of Tulum at Motto By Hilton Tulum, where vibrant culture meets unparalleled comfort.

Luxurious Accommodation
Unwind in our elegantly designed rooms, each featuring air conditioning, free WiFi, and a flat-screen TV, ensuring a relaxing stay. With private bathrooms and safety deposit boxes, your peace of mind is our priority.

Resort-Style Amenities
Enjoy our stunning outdoor swimming pool, perfect for a refreshing dip under the Tulum sun. Stay active in our state-of-the-art fitness center, and indulge your taste buds at our on-site restaurant, serving delightful culinary options.

Centrally Located
Ideally situated just 4 km from the Tulum Archeological Site and close to local attractions, you'll have easy access to explore the beauty of Tulum. Our multilingual staff is ready to assist you with insights about the area.

Experience the best of Tulum – book your stay at Motto By Hilton Tulum today!

Important information:

Please note that pets will incur an additional charge of USD 45 +Tax per day, per pet.

Breakfast-inclusive rates consist of breakfast for adults and up to 2 children aged up to 5 years.Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 722 reviews
Cleanliness: 8.08
Service: 8.75
Location: 8.59
Room Quality: 7.54
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 7.58
Overall Experience: 8.15
L
Ligia Perez Mondragón • solo_traveller • hn
10
Te Mint es el hotel! Ubicación, trato amable, comodidad.
Pros:

TODO!
Soy muy minuciosa para escoger hotel.
Al hacer mi filtro en la busqueda, el primero que me apareció fué THE MINT HOTEL. Y aunque perdí tiempo viendo otros hoteles, hice mi mejor elección al elegirlo.
Estoy muy contenta con todo
La ubicación es inmejorable.
Las habitaciones son enormes!
La cama y almohadas que es algo tan importante, estaban excelente, tuvimos un bue descanso. La limpieza super bien,
Pero lo mejor de todo es la amabilidad del personal. Yajaira y Candy son genuinamente amables, siempre dispuestas a ayudar y que uno se sienta como en casa.
Gracias chicas, hicieron la diferencia.
En general todo el personal es amable.
Sin duda lo recomiendo y por supuesto que volveremos.

2026-05-23 • via Nuitee
A
Ann • solo_traveller • gb
8
2026-05-20 • via Nuitee
A
Antoine • couple • gb
8
2026-05-14 • via Nuitee
R
Rosario • couple • mx
6
No desayunes ahi !
Pros:

La terraza , el gimnasio y el personal

Cons:

La habitación demasiado pequeña no se podía abrir la ventana daba sensación de encierro y el desayuno vergonzoso . Ofrecían servicio de bicicletas el personal llegó varias horas más tarde

2026-05-14 • via Nuitee
C
Christopher • solo_traveller • mx
10
2026-05-10 • via Nuitee
A
Ashley • solo_traveller • gb
9
2026-05-09 • via Nuitee
S
Saghir • couple • pk
6
2026-05-07 • via Nuitee
A
Angela • couple • gb
9
Pros:

Lovely hotel with nice boutiques and restaurants just outside.

Cons:

The corner beds are a bit annoying for a couple.

2026-05-06 • via Nuitee
H
Heras • solo_traveller • es
7
Pros:

Les instal·lacions, el personal.

Cons:

La no accessibilitat per a persones en cadira de rodes a la piscina.
Podría disposar de cadira hidràulica

2026-05-05 • via Nuitee
H
Heras • solo_traveller • es
7
Pros:

Personal, habitaciones

Cons:

Falta cadira hidràulica per poder accedir a la piscina

2026-05-05 • via Nuitee
S
Sapir • couple • il
4
2026-05-03 • via Nuitee
G
Giovanni • solo_traveller • mx
10
2026-05-01 • via Nuitee
N
Nathan van Groenigen • solo_traveller • nl
9
Heerlijk hotel
Pros:

Modern hotel met heerlijke faciliteiten

Cons:

Kleine kamer en klein bed

2026-05-01 • via Nuitee
S
Sthephane • couple • br
10
Boa, mas o café da manhã precisa melhorar
Pros:

O hotel é muito confortável, a localização também é muito boa (fica exatamente entre o centro e a zona hoteleira), com fácil acesso e estacionamento grátis. O quarto é pequeno, mas super confortável e aconchegante.

Cons:

O café da manhã é do tipo a lá carte e somente é possível escolher UMA opção do menu. Fora a isso, tudo é cobrado. Não são claros em relação a isso na hora de reservar. Isso deixou muito a desejar.

2026-04-30 • via Nuitee
C
Christopher • solo_traveller • mx
10
Pros:

Amazing all round

Cons:

Only breakfast size and options for amount charged when looking at main menu amount charged would have covered those prices. Next time wont include breakfast in advance.

2026-04-30 • via Nuitee
A
Alonso • couple • mx
10
mi joya de tulum
Pros:

Siempre que me he quedado en Tulum, o pago una tarifa exagerada o el hotel / propiedad deja mucho que desear - Esta vez la experiencia fue 10/10 - la habitacion es pequeña, pero limpia, bien tenida , mobiliario nuevo, el roof es ideal para una tarde de relax, la ubicacion es muy buena, etc ...

Cons:

Todo perfecto - definitivamente volveré

2026-04-28 • via Nuitee
J
Judy • couple • ie
8
Pros:

Beautiful rooftop, well equipt gym and very clean

Cons:

Good and coffee in the restaurant on the ground floor was horrendous. No laundry service

2026-04-24 • via Nuitee
C
Christopher • solo_traveller • mx
10
Pros:

Great Hotel

Cons:

Breakfast very small for the price of the room. One piece of white bread and a crosissant with ham and cheese. Coffee and a Juice. Would expect a Hilton to offer more. Thats the only downside. The rest is brilliant

2026-04-23 • via Nuitee
O
Osei • solo_traveller • gh
10
For that amount, that hotel was great
Pros:

Great location

2026-04-21 • via Nuitee
A
Arnaud • couple • fr
9
2026-04-19 • via Nuitee