Q Collection Macalister formerly known as Apple Hotel Penang

Hotels
6.1 (245 reviews)
76 Lorong Selamat , George Town , my

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Soundproof rooms
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good staff communication
Convenient location
Cons:
Poor cleanliness
Room quality issues

Categories

Cleanliness
3.35
Negative sentiments from the review indicate a strong issue with cleanliness, particularly mentioning an unbearable smell.
Service
7.85
The staff's pleasant communication was noted, despite some complaints about knowledge.
Location
7.35
Location was positively mentioned as a pro, contributing positively to the review.
Room Quality
4.35
The room was described poorly with ventilation issues and a lack of windows, affecting the overall rating.
Amenities
6.85
Not specifically mentioned, assigned the target overall rating.
Value for Money
6.35
Not specifically mentioned, assigned the target overall rating.
Food and Beverage
6.35
Not specifically mentioned, assigned the target overall rating.
Overall Experience
6.35
General sentiment reflects dissatisfaction with the room quality and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:50

Property Description

Convenient Location

Situated in the heart of George Town, Apple Hotel Penang offers easy access to popular attractions like Wonderfood Museum and Straits Quay, making it an ideal choice for travelers looking to explore the city.

Comfortable Accommodation

Guests can enjoy well-appointed rooms with modern amenities such as flat-screen TVs, air conditioning, and private bathrooms. The cozy seating areas and complimentary toiletries add to the overall comfort of your stay.

Entertainment Options

Unwind after a day of sightseeing with a game of billiards at the hotel. Perfect for relaxation and socializing, this activity adds a fun element to your Penang getaway.

Book now and experience the best of George Town at Apple Hotel Penang.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

6.1
Based on 245 reviews
Cleanliness: 3.35
Service: 7.85
Location: 7.35
Room Quality: 4.35
Amenities: 6.85
Value for Money: 6.35
Food and Beverage: 6.35
Overall Experience: 6.35
S
SUHAIDA • couple • my
9
2026-01-26 • via Nuitee
H
Hoo • solo_traveller • my
5
It was borderline passable
Pros:

Location was very good, close to many restaurants

Cons:

Was not clean, and parking was said to be for guests only but non guest also park which makes it difficult for guests with cars

2026-01-04 • via Nuitee
N
Norliza • couple • my
8
Pros:

Selesa👍👍

2026-01-04 • via Nuitee
W
Waramphon • couple • th
10
Pros:

พนักงานพูดจาดีบริการดี

2026-01-03 • via Nuitee
Y
Yim • couple • my
6
Pros:

方便

Cons:

上楼 跟 car park

2025-12-07 • via Nuitee
Денис • couple • kz
1
Pros:

Расположение.

Cons:

Останавливалились на 1 ночь, и слава богу что не больше. Персонал, что не спроси ничего не знают. Комната кошмар, прежде чем спать лечь 10 мин проветривали с дверью настешь. Потом спали с открытой дверью на цепочку. Вонь из душевой не вероятная. Окон нет, на что сначала на фото не обращаешь внимание это же повышенной комфортности номер(тут и в голову не придёт отсутствие окна)

2025-08-13 • via Nuitee
X
xiiao • couple • my
9
2025-07-11 • via Nuitee
T
Tang • solo_traveller • my
1
Worse day ever
Pros:

Nothing

Cons:

The room have fungus , and the air cone take 30min to be cold and the staff told me is normal . There’s no water dispenser at level 5 . Only have body shampoo but not hair shampoo . And the bed is low .

2025-07-02 • via Nuitee
M
Maisarah • with friends • my
7
Good
2025-04-17 • via Nuitee
B
Ben • young couple • my
10
Exceptional
2025-03-02 • via Nuitee
R
Rachel • group • my
5
Passable
Pros:

Near to the attraction place

2024-12-17 • via Nuitee
N
Nur • group • my
3
Poor
2024-08-28 • via Nuitee
F
Fatimah
6
Pros:

Generally ok, staff were hospitable and helpful. But, the manager Mrs Rinie was unfriendly as she was harassing my sister who stayed in another room about the extended hour that we requested and threatening her. Totally unacceptable hospitality to hold such a position!

The 2 Deluxe Double rooms that I booked didn’t have any windows.

The Aircon didn’t work so it was fixed in situ when I was in the room. I came in from a long haul flight thus was exhausted in having to wait for the technician to fix the AC. The AC worked after he cleaned it with a toothbrush as the hotel doesn’t have a vacuum cleaner! No kidding. Years of dust-bunnies fell onto the bed. I had to insist that the bedsheets & covers were replaced.

I stayed over 10+ days, had to get use to the limited 1-toilet roll a day ration for ever room. Unbelievable!

The hotel is centrally located, thus it has easy access to many places.
It’s a shame that staff were not fully trained to clean bathrooms & toilets properly. The roller-blinds in the bathroom-shower was full of mold and was unhygienic. Why were these not put on the outer glass walls of the bathroom-shower?

2024-08-07 • via Nuitee
B
Benny
6
Good location, very basic room
Pros:

Good location in Lorong Selamat. Very basic room. Room was dated and lack maintenance at some areas, but relatively clean and functional. For its price point, consider as okay and acceptable.

2024-07-11 • via Nuitee
L
Leong • young couple • my
8
Very good
2024-07-02 • via Nuitee
L
Lili • with friends • my
10
Exceptional
Pros:

This is my second visit to this hotel
Love it so much
Room was spacious and clean
Carpark a lot for hotel guess
Easy to find food
Separate space for single bed (more privacy)

Cons:

None

2024-04-19 • via Nuitee
S
Selvakumar • young couple • my
10
Exceptional
2024-04-06 • via Nuitee
F
Fara • group • my
8
Very good
Pros:

I like

2024-03-26 • via Nuitee
M
Mohd • family with young children • my
8
Very good
2024-02-29 • via Nuitee
V
Vincent • family with young children • my
8
Very good
Pros:

good location

2024-02-23 • via Nuitee