The Westin Raleigh-Durham Airport

Hotels
Westin
9.6 (299 reviews)
3931 Macaw Street , Raleigh , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Shopping on site
See all facilities

Review Highlights

Pros:
Great service
Beautiful hotel
Cons:
Dirty towels
Room was extremely hot

Categories

Cleanliness
8.49
Towels were dirty.
Service
10
Staff members like Candice and Mae Mae received high praise for their kindness and service.
Location
9.96
Perfect location with lots of shopping and food nearby.
Room Quality
9.5
The room was amazing and guests loved it.
Amenities
9.95
Modern amenities including a restaurant and bar on site.
Value for Money
9.48
A very good hotel offering great value.
Food and Beverage
9.44
Dining options received positive mentions, especially service.
Overall Experience
9.99
Guests expressed high satisfaction with their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:42

Property Description

Luxurious Amenities
The Westin Raleigh-Durham Airport offers a range of luxurious amenities including a fitness centre, restaurant, bar, and free WiFi. Guests can unwind by the outdoor swimming pool or enjoy room service in the comfort of their rooms.

Convenient Location
Situated just a short distance from popular attractions like Crabtree Valley Mall Shopping Center, PNC Arena, and Duke University, this hotel is the perfect choice for both leisure and business travelers. The property also provides easy access to Raleigh-Durham International Airport.

Exceptional Service
With a business centre and helpful reception staff, The Westin Raleigh-Durham Airport ensures that guests have everything they need for a seamless stay. Experience comfort and convenience at this top-rated hotel in Raleigh.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9.6
Based on 299 reviews
Cleanliness: 8.49
Service: 10
Location: 9.96
Room Quality: 9.5
Amenities: 9.95
Value for Money: 9.48
Food and Beverage: 9.44
Overall Experience: 9.99
T
Tona couple us
10
Please
Pros:

Clean

Cons:

Nothing

2026-01-22 via Nuitee
C
Camryn couple us
10
Perfect for a weekend business or leisure trip! Everything you can ask for!
Pros:

I loved that it had shopping & eating places that you could go to & try if you’re new to the area. Also wasn’t too far from the Triangle Mall. I lovedddd the hotel! The ambiance, the rooftop pool, the room! It was truly a vibe!

Cons:

LITERALLY the only thing is that the Starbucks inside doesn’t have brownies.

2026-01-20 via Nuitee
G
Georgianna family_with_children us
10
Cons:

We ate in the restaurant, and the ordered eggplant parm. It was entirely too salty. I couldn't eat.

2026-01-19 via Nuitee
C
Cassandra couple us
10
I wish the pool was and the gym was on a low level
Pros:

The room and the bed

Cons:

Noting

2026-01-19 via Nuitee
A
Apartylife1 Business Greensboro, North Carolina
10
New Year eve best ever
Pros:

Had a great weekend for New Years Eve the service was great thanks Candice. I can’t wait to come back to stay again more often!!

2026-01-01 via Tripadvisor
S
Sherpa30305218683 Family
10
Stop on our way to Florida
Pros:

Candice at the frontvdesk checked us in with a friendly smile after a long drive from PA.
Give her a raise. Westin was easy to find

2026-01-01 via Tripadvisor
G
gottagotoursb Business Flower Mound, Texas
10
Excellent
Pros:

Chris picked us up and was so kind to give us information about the hotel and the surrounding businesses. He took us back to the airport and kept the van temperature comfortable as it was so cold out side. He’s genuinely kind and polite.

2025-12-30 via Tripadvisor
S
Safari520091 Family
10
Sierra the front girl and the manager Spencer are superb. I give them five stars
Pros:

The front girl Sierra is great. My rating five stars goes to her. Also the manager Spencer get five star rating. The Westin is five star

2025-12-30 via Tripadvisor
M
markdB7990TY Family
10
outstanding
Pros:

outstanding. Every one was kind and accommodating. Mae Mae was our server in the restaurant. He was also our server when we were here for homecoming. Both times…..just the best service ever. We were headed elsewhere for brunch until we saw him.

2025-12-28 via Tripadvisor
M
monicadJ5745BY Family
10
Amazing stay at the Westin RTP
Pros:

Sierra at the front desk and Mae Mae in the Italian restaurant are both amazing 🤩 I stay it this beautiful property often for business and pleasure and the staff is simply the best! Thank you Sierra and Mae Mae.

2025-12-28 via Tripadvisor
A
Angel extended_group us
6
Pros:

Perfect location with lots of shopping and food near by

Cons:

Towels were dirty and room was extremely hot

2025-12-24 via Nuitee
M
marypX9910PT Family
10
Perfect
Pros:

The room was amazing perfect we loved it there special thanks to Candace at the front desk that was amazing with us the whole experience was wonderful we would definitely go back

2025-12-23 via Tripadvisor
U
umeikab Friends getaway
10
Wonderful stay
Pros:

This hotel is great! Great location near shopping and additional food options. Has a restaurant and full bar on site, as well as, a Starbucks. The staff was amazing and the rooms were very clean and modern. A very good hotel!

2025-12-20 via Tripadvisor
Y
Y6238GKalexc Family
10
Great driver!
Pros:

Reinaldo was an excellent and considerate driver for our trip from the Westin to RDU! Highly recommended him for any transportation needs!

2025-12-19 via Tripadvisor
L
lfw2018 Business Glen Allen, Virginia
10
Love the Westin!
Pros:

Candice greeted me with a smile and made my check in delightful! The Westin is beautifully decorated and the smell when you walk in is lovely!

2025-12-04 via Tripadvisor
T
tammyjeanm2025 Business
10
Candace is a Blessing!!
Pros:

Candace being the face of your business was very professional, kind and inviting. I have first hand experience of customer service. I would love to give Candace a big shout out as she was eager to assist me at the front desk and each time I needed something. Her warm presence and kindness was greatly appreciated and she greeted me with not only a smile but a sincere heart. I’d bring my family here so they too, could experience such amazing hospitality! I hope to come back soon. Please tell her she truly is an asset to the guests here. Even more important she is a Blessing to others. Thank you for trusting her with caring for us.

Plus the ambience and Christmas Spirit filled the lobby with fond memories of family and friends.

Respectfully,

Tammy Jean Myers
Room 401

2025-12-03 via Tripadvisor
3
304michaelf Family Slate Hill, New York
10
Beautiful hotel- airport convenience
Pros:

Beautiful hotel. Beautiful room. Spencer Beauford- manager, made our stay by taking care of a small issue with the split reservation we had. Clean, and beautiful. Would definitely stay again!

2025-12-02 via Tripadvisor
C
christinafells2015 Family Charlotte, North Carolina
10
Superior Customer Service/Wonderful Stay
Pros:

We had an amazing stay at The Westin Raleigh Durham, as always. The property is well-maintained, and the staff is attentive to our needs. We are always greeted with a smile and a warm welcome at check-in. The hotel is conveniently located near the airport, as well as numerous restaurants and shops. The rooms are spacious and relaxing, especially after a long flight.

The hotel also features an on-site Starbucks and a restaurant with a fantastic bar. During the holidays, the beautifully decorated Christmas tree in the lobby creates a warm, inviting atmosphere that feels like home—a perfect backdrop for a mini photo shoot.

We can’t forget the stunning 360-degree views from the rooftop pool, which overlooks the skyline. It’s always nice to be greeted by the general manager, Mr. Spencer, during our stay. He is consistently available to assist and ensure that our experience is memorable. We will always choose to stay at The Westin Raleigh Durham when we visit the area.

Christina & Laylah

2025-11-29 via Tripadvisor
D
doubled2410 Family Highlands Ranch, Colorado
10
Great stay in convenient location from Raleigh- Durham airport
Pros:

Short stay between flights. Candice at the front desk was great, easy and friendly check in and check out. Clean facility with in lobby coffee shop. Great location with easy walk to multiple dining options and some shopping. Definitely recommended and would
Stay again.

2025-11-26 via Tripadvisor
P
purnellf2025 Business
10
Excellent journey
Pros:

Excellent journey. I truly enjoyed the smooth process of checking in and the rooms. Candice was extremely helpful. The burger at the restaurant is a must

2025-11-26 via Tripadvisor