Ostay Ueno

Hotels
8.9 (741 reviews)
Taito-ku Higashiueno 5-22-4 , Tokyo , jp

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Express check-in/check-out
Non-smoking throughout
Private check-in/check-out
Concierge service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Great location
Clean and comfortable rooms
Cons:
A bit expansive
Room was a bit small for 4 people

Categories

Cleanliness
8.74
The property was very clean and comfortable.
Service
9.21
Quick response from host and very accommodating.
Location
9.25
Great location, very close to public transport.
Room Quality
8.7
Large and comfortable room with sufficient space.
Amenities
8.73
satisfactory amenities including extra toilets.
Value for Money
8.69
Overall good value for the space and location.
Food and Beverage
8.74
Standard quality for this hotel tier.
Overall Experience
9.11
Delightful stay with satisfying overall experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:38

Property Description

Central Location in Tokyo
Located in the heart of Tokyo, Minn Higashi-Ueno is just steps away from iconic temples and cultural landmarks, offering convenience and easy access to the city's vibrant atmosphere.

Comfortable and Convenient Amenities
Enjoy the comforts of home in our fully equipped units, complete with a kitchen, washing machine, and flat-screen TV. With air conditioning and free WiFi, your stay is sure to be relaxing and hassle-free.

Family-Friendly Accommodation
Ideal for families, our aparthotel features spacious family rooms, ensuring everyone has plenty of space to unwind and make the most of their Tokyo adventure.

Ready to experience the best of Tokyo? Book your stay at Minn Higashi-Ueno now for a memorable and convenient trip to the bustling capital of Japan.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.9
Based on 741 reviews
Cleanliness: 8.74
Service: 9.21
Location: 9.25
Room Quality: 8.7
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 8.74
Overall Experience: 9.11
N
Natpapat family_with_children th
10
A perfect base for exploring Tokyo.
Pros:

Great location near Ueno station and very clean room.

Cons:

nothing

2026-05-15 via Nuitee
M
MARIKO family_with_children jp
10
2026-05-11 via Nuitee
P
Po Iung family_with_children tw
8
2026-05-10 via Nuitee
J
Jonathan extended_group us
10
2026-05-10 via Nuitee
佳蓉 family_with_children tw
9
整體來說還是值得推薦
Pros:

家庭房空間很大,很舒適。離超商非常近很方便。

Cons:

拖行李的話離車站要走一段路有點辛苦

2026-05-10 via Nuitee
J
Jessica family_with_children au
10
Fantastic stay in a spacious room, great facilities and location!
Pros:

We had a fantastic stay at Ostay Ueno, the room was very spacious (rare in Japan!) with excellent facilities- washing machine, refrigerator, heating/cooling and best of all, two toilets! It’s in a good location, walking distance to train stations and shop areas while being far enough away to be quiet and family-friendly. The communication was clear and concise, and it was easy to reach the host via Booking app and WhatsApp with any queries we had.

Cons:

The only issue we had was that the carpet tiles were lifting, which was a bit of a trip hazard but we were just sure to be careful. We also picked up a few sharp pins from the floor and needed to dispose of them, luckily we found them before our small children did. Easily rectified and fortunately didn’t affect our time at Ostay!

2026-05-02 via Nuitee
E
Evone solo_traveller ca
10
2026-05-02 via Nuitee
C
Christine extended_group us
10
Our stay in Ostay is very good. 7 mins walk to the nearest train station Inaricho Ginza line. Close to a 24 hour grocery
Pros:

Property is very clean and organized. Very easy check in and check out process. Toiletries supplies are accessible 24 hours. And someone came to our room to take out our trash and changed our towels. Restroom has 2 toilets which accommodate a large group of travelers.

2026-04-30 via Nuitee
E
Eileen family_with_children sg
10
Excellent Hotel
Pros:

Great Stay. Hotel's location which is near to 2 stations are very convenient for us to move around. The room was surprising comfortable and spacious.
Perfect stay for group tour.
Would definitely stay here again.
👍 👍 👍 👍 👍

Cons:

No comment

2026-04-27 via Nuitee
N
Ngoc Duy family_with_children jp
8
2026-04-26 via Nuitee
E
Elin couple gb
10
Relaxing and a great base!
Pros:

Extremely spacious. Very clean and most comfortable! An ideal location for the Ueno Park area- the facilities were great and the communication prior to our stay was excellent.
I’d highly recommend this place!

Cons:

Nothing

2026-04-25 via Nuitee
J
junichiro extended_group jp
9
結果よかった
Pros:

広くて快適、アメニティーも充実

Cons:

メール記載の文字が中国語、読めない

2026-04-25 via Nuitee
A
Aishe family_with_children us
9
Pros:

Wonderful last minute stay for our family of four in Ueno. We liked how close it is to seven eleven and to the excellent sushi restaurant. We were able to walk from the hotel to the Ueno station.

Cons:

I wish we could leave our luggage after the checkout, not a big deal, but good to keep in mind!

2026-04-24 via Nuitee
T
THANAWUT solo_traveller th
9
2026-04-24 via Nuitee
M
Mingsheng solo_traveller tw
10
Pros:

屬於自助入住現場櫃檯沒有服務人員,但是入住手續簡單一點也不需要擔心,隨時聯絡的到服務人員
地點很讚,轉角就有24H超市還有7-11。
房間很大,乾淨舒適。

2026-04-24 via Nuitee
M
mikaylah family_with_children au
8
Pros:

Nice & tidy
Very responsive staff
Amenities all worked perfect!

Cons:

Only thing is the bed have very hard spots like there is a metal plank in it & pillows are very hard

2026-04-23 via Nuitee
K
Katja solo_traveller au
9
2026-04-21 via Nuitee
E
Eunhye family_with_children kr
8
Pros:

장점
1. 이나리초 / 우에노 역에서 도보 가능함
(다만, 숙소와 가까운 출구엔 에스컬레이터가 없음. 이나리초의 경우는 엘레베이터가 있으니 가급적 엘베타고 올라오시길)
2. 큰 슈퍼마켓과 편의점이 90m 거리에 있음
(슈퍼마켓 크고 생각보다 종류도 많아요. 24시라는 점도 아주 좋았습니다.)
3. 골목이 조용함.
(근처에 이자카야 같은 식당이 없어요. 그래서 분위기가 조용해요. 아주 마음에 듭니다)
4. 화장실 2개
5. 전자레인지 사용가능
6. 커피포트 사용가능

+모두 그런건진 모르겠지만, 체크인 시간이 16시였나? 15시였나.,, 아무튼 체크인 시간보다
일찍 도착했어요. 짐만 맡기고 가려고 했는데 상주 직원이 없더라구여(다른 후기에선 있다고 봤어서,,,)
그래서 혹시나 하는 메일로 확인한 비밀번호 치고 들어갔는데
이미 준비가 다 되어있더라구여(대략 14시쯤,.,,?)
그래서 잘 쉬고 갔습니다!

+++개인은 아니고 가족 혹은 4인이상 단체와 도쿄에 가야할 상황이 생긴다면 또 이용할 거 같습니다!

Cons:

크게 없었던 거 같아요.
소통은 메일로도 가능했구
체크인 전날에도 연락 오더라구여
레이트체크인 원하면 전날 21시까지 메일달라고 ㅎㅎ (추가요금 있음)

2026-04-20 via Nuitee
D
Diyanah solo_traveller us
10
2026-04-18 via Nuitee
D
Dussanee extended_group th
10
ห้องพักสะอาด สิ่งอำนวยความสะดวกครบ เหมาะสำหรับครอบครัว 4คน
Pros:

ชอบที่ได้พักรวมกับครอบครัวและได้ใช้เวลาร่วมกันเต็มที่

Cons:

ระยะทางไปสถานีKeisei Uenoไกลไปหน่อย ไม่ค่อยสะดวกตอนลากกระเป๋าเดินทางไปกลับสนามบิน

2026-04-18 via Nuitee