M Resort & Hotel Kuala Lumpur

Hotels
8.8 (5540 reviews)
No. 1, Jalan Damansara, Bukit Kiara , Kuala Lumpur , my

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent service from staff
Kid-friendly environment
Cons:
Cleanliness issues with food
Inflexible staff arrangements

Categories

Cleanliness
8.05
Bowls at the soft boil eggs section were mostly dirty with egg stains from previous use.
Service
9.55
Jastin provided excellent service and went the extra mile to assist us during our stay.
Location
9.05
Convenient location for travelers.
Room Quality
9.05
Overall stay was good, but issues with room comfort reported.
Amenities
8.55
The hotel had various amenities, but some staff inflexibility affected experience.
Value for Money
9.55
The hotel is recommended for a festive season due to its lively atmosphere.
Food and Beverage
7.55
Options for breakfast were repeated; observed issues with food cleanliness.
Overall Experience
9.05
Enjoyed the stay but slight improvements needed for a better experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:57

Property Description

Luxurious Accommodation
Experience comfort and style in our air-conditioned rooms with modern amenities.

Relaxation and Recreation
Unwind by our outdoor swimming pool, stroll in the garden, or enjoy a meal at our on-site restaurant.

Convenient Location
Explore nearby attractions like Mid Valley Megamall and Federal Territory Mosque during your stay.

Book your stay at M Resort & Hotel Kuala Lumpur for a memorable experience!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.


Please note that Child from age 5 – 12 years require to pay additional RM38 per day for breakfast upon check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.8
Based on 5540 reviews
Cleanliness: 8.05
Service: 9.55
Location: 9.05
Room Quality: 9.05
Amenities: 8.55
Value for Money: 9.55
Food and Beverage: 7.55
Overall Experience: 9.05
S
Sarah Jane solo_traveller sg
9
Pros:

Beautiful setting, nice rooms.

Cons:

Room Doors slam loudly which can be disruptive.

2026-07-18 via Nuitee
J
jean claude solo_traveller my
9
Pros:

Clean, friendly and helpful staff.
Great coffee and food by the pool.
2mn to golf course

Cons:

Nothing

2026-07-18 via Nuitee
G
Gary solo_traveller my
10
2026-07-18 via Nuitee
S
Saiful Izzuan couple my
8
Overall good. 8.5/10
Pros:

Kids friendly

2026-07-18 via Nuitee
A
Ali solo_traveller sa
10
2026-07-18 via Nuitee
N
Naim family_with_children my
9
It was a good vacation thou.
Pros:

The hotel remains kids friendly. The food were fabolous.

Cons:

This is the 2nd time staying here. Upon entering my room for check-in, there was a dead coackroach lying in front of toilet door.

2026-07-18 via Nuitee
N
Nasuha solo_traveller my
10
2026-07-17 via Nuitee
C
Clare solo_traveller gb
10
2026-07-16 via Nuitee
A
Athirah couple my
10
2026-07-16 via Nuitee
F
farra couple my
4
Pros:

Pool

Cons:

The staff are generally not well trained, especially in handling communication with guests. For example, they informed us that the TV was faulty without properly checking it first. Although a technician was sent, he did not inspect the TV and only provided an explanation without carrying out any actual troubleshooting or assessment. Better communication and basic service procedures should be reinforced to ensure guests receive accurate information and proper assistance

2026-07-16 via Nuitee
N
Nur Hassanah Binti couple my
10
Pros:

Beautiful hotel and rooms, amazing pool, great breakfast. We went for our one year marriage anniversary and they surprised us with a delicious cake! It was an incredible stay and we'd repeat again.

2026-07-16 via Nuitee
A
Aliff family_with_children my
6
its a okay stay
Cons:

i think the hotel is understaff request is not fulfilled in timely manner. Hardly get a front desk to pickup the call and have to walk to the front office to get the request done.

2026-07-15 via Nuitee
F
Farah Nadira couple my
8
Pros:

Clean

Cons:

No hand bidet, aircond not really cool.

2026-07-15 via Nuitee
S
suhana couple my
10
Best sangat dan bersih, luas, lobby wangi, makan breakfast paling sedap!
Pros:

semua best staff pun org malaysia bukan foreigner lepastu semua staff manis dgn senyuman dan layanan baik..

Cons:

Satu je tak best sebab tak ada bidet membuatkan bilik air senang naik bau hancing. utk orang islam yg nak solat kena hati hati sikit dgn percikan air dr lubang jamban..nak buang air besar pun susah utk yg ada baby dan org tua…

2026-07-14 via Nuitee
A
Ann Marie solo_traveller gg
9
Excellent hotel, very clean, great buffet breakfast and good value for money
Pros:

Very clean and peaceful, great pool

Cons:

No decaffeinated coffee anywhere, even though it was on the menu

2026-07-14 via Nuitee
A
Adeline family_with_children my
6
Pros:

Bellboy service is good

Cons:

I had an unpleasant experience during my stay.

Firstly, the room should have been thoroughly checked by housekeeping before guests checked in. We arrived and checked in around midnight, only to find that the hair dryer was not working. We called the reception to request a replacement, but it took approximately 30 minutes for a new one to be delivered. As we had arrived late and were already tired from our journey, this caused unnecessary inconvenience.

Additionally, another disappointing incident occurred during breakfast the following morning. While I was getting a bowl of beef noodles, I noticed the chef using the serving ladle to scoop the soup and taste it directly before placing the same ladle back into the pot. I found this to be extremely unhygienic and quite disturbing.

Both incidents were very disappointing and did not meet the standards we expected. I sincerely hope the management will pay more attention to room inspections before guests arrive and reinforce proper food hygiene practices among the kitchen staff to ensure a better experience for future guests

2026-07-14 via Nuitee
W
Willem couple nl
9
Fantastisch met super lief en gastvrij personeel en heel schoon en heerlijk eten
Pros:

Het was allemaal top

Cons:

Het was geweldig maar er zat veel chloor in het zwembad

2026-07-14 via Nuitee
R
Raja Fatimah Noor couple my
10
2026-07-13 via Nuitee
P
Pauline couple sg
7
Good stay,if you have any promotions especially with golf course nearby,do keep me posted
Cons:

My toilet can be cleaner,the shower cublcle is not really cleaned properly

2026-07-13 via Nuitee
G
Gautham couple my
10
2026-07-13 via Nuitee