M Resort & Hotel Kuala Lumpur

Hotels
8.8 (5283 reviews)
No. 1, Jalan Damansara, Bukit Kiara , Kuala Lumpur , my

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent service from staff
Kid-friendly environment
Cons:
Cleanliness issues with food
Inflexible staff arrangements

Categories

Cleanliness
8.05
Bowls at the soft boil eggs section were mostly dirty with egg stains from previous use.
Service
9.55
Jastin provided excellent service and went the extra mile to assist us during our stay.
Location
9.05
Convenient location for travelers.
Room Quality
9.05
Overall stay was good, but issues with room comfort reported.
Amenities
8.55
The hotel had various amenities, but some staff inflexibility affected experience.
Value for Money
9.55
The hotel is recommended for a festive season due to its lively atmosphere.
Food and Beverage
7.55
Options for breakfast were repeated; observed issues with food cleanliness.
Overall Experience
9.05
Enjoyed the stay but slight improvements needed for a better experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:57

Property Description

Luxurious Accommodation
Experience comfort and style in our air-conditioned rooms with modern amenities.

Relaxation and Recreation
Unwind by our outdoor swimming pool, stroll in the garden, or enjoy a meal at our on-site restaurant.

Convenient Location
Explore nearby attractions like Mid Valley Megamall and Federal Territory Mosque during your stay.

Book your stay at M Resort & Hotel Kuala Lumpur for a memorable experience!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.


Please note that Child from age 5 – 12 years require to pay additional RM38 per day for breakfast upon check-in.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.8
Based on 5283 reviews
Cleanliness: 8.05
Service: 9.55
Location: 9.05
Room Quality: 9.05
Amenities: 8.55
Value for Money: 9.55
Food and Beverage: 7.55
Overall Experience: 9.05
C
Chiara solo_traveller ch
8
2026-05-09 via Nuitee
I
Idayu couple my
10
2026-05-09 via Nuitee
N
NOR SHAHIRA family_with_children my
10
2026-05-08 via Nuitee
Z
Zul solo_traveller my
7
2026-05-08 via Nuitee
R
Razana couple my
10
Im very happy 🤗
Pros:

Good

2026-05-08 via Nuitee
N
nursyamimi couple my
9
great hotel ever!
Pros:

everything is perfect! room clean, hotel also quiet , staff friendly and helpfull . breakfast also nice .

Cons:

parking a bit far

2026-05-07 via Nuitee
L
Laverra couple my
8
2026-05-07 via Nuitee
S
Sharifah Norhanafiza couple my
8
nice
Pros:

good facilities, superb breakfast spread, nice pool and gym

Cons:

block view sangat kejam

2026-05-07 via Nuitee
N
Nur Arina couple au
6
Pros:

I booked one night for my parents and they were happy with their stay.

2026-05-07 via Nuitee
N
Nur Arina couple au
5
Overall, we enjoyed our stay but definitely could’ve been better.
Pros:

Room were nice, the ambiance was amazing and clean. M resort Spa was the best experience I’ve ever had there so far. Their spa is definitely 5/5 in my opinion! Food was amazing and did not disappoint, kudos to the Chefs!

Cons:

Service unfortunately weren’t that great. As a 5 star hotel, I would have expected more from services. Most staff weren’t that knowledgeable when asked about services unless you speak to a senior staff. For etc I enquired about Express laundry to housekeeping and it takes me about 20 calls back and forth because they don’t know the difference between iron pressing and dry cleaning.

Another thing was we stayed there for 6nights and decided to extend our stay one more night to Executive Suite room. I enquired about moving to other room earlier instead of checking out at 12pm and checking in at 3pm. Answer I received from front desk is just a simple “no” and I have to call them the latest 11.30am if I can check in early or later accordingly to availability. You guys can’t make any flexibility for your extended stay guests at all?

Other issue was language barrier. I noticed when some staff couldn’t speak English or understand their clients, they tend to ignore the guests requests instead. And very rare to hear the staff saying “Good Morning” “Good Afternoon” when passing by guests.

Lastly, the “broken machine”. When me and my husband wanted to order Coffee, Milkshake or pressed juices, seems like everything broke down.

2026-05-07 via Nuitee
M
Mr Kek solo_traveller my
9
This is how luxury looks like 👍
Pros:

The hotel was absolutely amazing ✨
Very luxurious and elegant, with a grand and impressive lobby that gives a premium feel the moment you walk in. The entire hotel was spotless, clean, and beautifully maintained. Truly a high-class stay with a comfortable and luxurious atmosphere. Highly recommended!

2026-05-07 via Nuitee
A
Abdul Sukor couple my
9
2026-05-07 via Nuitee
N
Nadzri solo_traveller my
10
Holiday Vibe
Pros:

I like the whole ambience of the resort, it gives the holiday vibes, eventhough we are just living 15 min away from the resort! Suitable for Klang Valley peeps who are busy but looking for a place for staycation!

2026-05-07 via Nuitee
H
haffiezza couple my
10
2026-05-06 via Nuitee
A
Ahmad couple my
8
2026-05-06 via Nuitee
K
kokain couple my
8
Excellent
Pros:

Everything’s except the bidet.

Cons:

Bidet

2026-05-06 via Nuitee
A
Ai leng extended_group my
7
Pros:

地方很方便

2026-05-06 via Nuitee
S
Syakella family_with_children my
10
2026-05-06 via Nuitee
M
Mohd Azrul Fareez couple my
10
2026-05-05 via Nuitee
A
Aishah AA. family_with_children ae
10
Superb service in a great city hotel with resort styled amenities! Will come back :)
Pros:

As we stepped into the room the view of golf course is breathtaking. Love the amenities - kids club, sauna room and the swimming pool is large and well maintained. (Note - the slide is very very fast! Fun!)
The lobby is well designed, good for weaiting and short hang out.
Breakfast spread is always good in Malaysia hotels - have a lot of options.
Location is great for a short city escape, and they provided with shuttle bus to nearby malls.
Grateful for the friendly staff, specially the chef & wait staff during dinner who provided our baby with something off the menu (she just want buttered toast at night)
Even the towel staff at the swimming pool always greet us with a smile. Big thanks to the shuttle bus drivers - Friendly & helpful. These little touches made us feel welcome :)Happy to come back for their kind service.

Cons:

More destinations for shuttle bus service.
Dinner to have more kids friendly food (boring kids food - nuggets, white pasta etc)
To have Playground & access to nearby green areas for walks would definately be an added bonus

2026-05-05 via Nuitee