Puro Grand Hotel

Hotels
9.3 (612 reviews)
Carrer de Montenegro, 10 , Palma de Mallorca , ES

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent central location within walking distance of Palma highlights
Very friendly, helpful and attentive staff with welcome touches
High-quality, varied breakfast and overall cleanliness
Well-presented, modern rooms for the most part
Cons:
Confusing/misleading beach club and shuttle policies; unexpected charges reported
Amenities issues: rooftop pool very small/too warm and spa booking miscommunication
Isolated staff/service lapses (checkout billing delay) and occasional room key failures
Some rooftop noise and kitchen odour affecting certain rooms

Categories

Cleanliness
9.4
Multiple guests described the hotel as spotless and consistently well presented; a minor comment noted some rooftop area issues (warm water in the small roof pool and occasional kitchen odour) but overall cleanliness is excellent.
Service
9.6
Staff repeatedly praised as friendly, helpful and attentive (welcome touches, nightly chocolates, very kind team). A few isolated negative interactions (unprofessional checkout staff, billing delays, and a missed spa preparation) reduced but did not outweigh the strong service sentiment.
Location
9.9
Many guests highlighted an excellent, central location within walking distance of Palma highlights; location is consistently described as a major strength.
Room Quality
9
Rooms described as spacious, modern and well presented with nice touches; some guests noted smaller rooms or noise/bright door area by rooftop level and repeated key-card issues for one guest.
Amenities
8.2
Amenities received mixed feedback: breakfast and spa/sauna were positive but there were concerns about the advertised pool (actually a beach club), tiny/very warm rooftop water feature, shuttle/beach club policy confusion and limited spa preparation which suggest room for improvement.
Value for Money
9
Generally seen as good value given location, service and breakfast quality; some frustration from guests regarding misleading beach club/shuttle policies and unexpected charges lowered perceived value for a minority.
Food and Beverage
9.8
Breakfast repeatedly described as superb with excellent selection and regional specialties; F&B impressions are very positive across multiple reviews.
Overall Experience
9.5
Overall stays are described as wonderful and memorable with many guests planning to return; a few isolated operational/policy issues tempered perfection but did not dominate the overall positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-15 03:54

Property Description

Central Location
Puro Grand Hotel is ideally located in the heart of Palma de Mallorca, offering easy access to popular attractions such as Playa Ca'n Pere Antoni and Plaza Mayor.

Luxurious Amenities
This 5-star hotel boasts air-conditioned rooms with modern facilities including flat-screen TVs, private bathrooms, and minibars. Guests can enjoy room service, a garden, and a bar for relaxation.

Convenience and Comfort
With a 24-hour front desk and a paid airport shuttle service, Puro Grand Hotel ensures a seamless stay for guests seeking convenience and comfort in Palma de Mallorca.

Book your stay at Puro Grand Hotel now for a luxurious and hassle-free experience in Palma de Mallorca!

Important information:

Please note that this property can accommodate dogs, with a maximum weight of 10 kg or less, but will not accommodate other types of pets, additional charges may apply.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.3
Based on 612 reviews
Cleanliness: 9.4
Service: 9.6
Location: 9.9
Room Quality: 9
Amenities: 8.2
Value for Money: 9
Food and Beverage: 9.8
Overall Experience: 9.5
R
Rachel • solo_traveller • gb
10
2026-09-19 • via Nuitee
P
Paula • couple • gb
8
Pros:

Location & modern rooms .

Cons:

Our stay was completely ruined due to lack of communication re : taxi to the airport for departure …. 3 members of reception said it was booked ( I asked in the morning / checked after breakfast & checked again 1/2 hr before it was due ) … that actually means they have only requested one , it didn’t show ! . We had to walk to the taxi rank & wait , with all our cases … nearly missing our flight … to top it all they were so rude and unhelpful & for a 5 star hotel this is just not good enough .

2026-09-18 • via Nuitee
E
Emilie Marie Camille • family_with_children • es
10
Un lugar histórico con mucho encanto
Pros:

El personal fue muy amable, nos gustó mucho que nos contasen la historia del edificio.

Cons:

Todo ha sido excelente. Nada que cambiar.

2026-09-18 • via Nuitee
J
Janne • couple • dk
10
2026-09-18 • via Nuitee
C
Channalin • extended_group • th
10
2026-09-17 • via Nuitee
T
Tim • couple • gb
10
The best hotel we could have chosen for our Honeymoon
Pros:

We liked absolutely everything, it was wonderful

Cons:

Nothing

2026-09-16 • via Nuitee
V
Vestakis • couple • au
10
Really lovely, character filled hotel
Pros:

Perfect location in the heart of Mallorca, friendly and helpful staff, really nice breakfast

Cons:

Everything was great

2026-09-15 • via Nuitee
E
Evangelia • solo_traveller • cy
10
Highly recommended
Pros:

Excellent location. Very close to all amenities, restaurants, bars, cafes, shops

Cons:

Very Marocco style. Traditional. Clean, and all staff friendly and happy to assist in any query. Very good breakfast

2026-09-13 • via Nuitee
N
Nikolas • couple • de
9
2026-09-13 • via Nuitee
S
Sukriti • couple • in
4
A beautiful hotel in a great location, but disappointing service, noise, and not worth the price.
Pros:

Great central location and beautiful common areas.

Cons:

Our ground-floor room was small and quite dingy, with the bathroom down a steep flight of stairs in the basement, and looked nothing like the images we had seen when booking. When we raised this, we were told that our room category included a wide variety of rooms. We asked to move and, although the hotel was full that day, said we’d happily move the following day but nobody ever got back to us.

One evening, loud music from the hotel bar and guests chatting directly outside our room continued until around 12:45am. When we asked when it would end, we were simply offered earplugs.

Service was average at best and not particularly friendly. At breakfast one morning, we were even told to get our own coffee while other guests were being served.

2026-09-12 • via Nuitee
H
Helen • family_with_children • gb
9
2026-09-10 • via Nuitee
T
Tim • couple • gb
9
We really enjoyed our 2 night stay in this hotel in central Palma. Super friendly staff who ensured our stay was memorab
Pros:

Great central location
Good room facilities and very comfortable
Super friendly staff

Cons:

No towel hooks in our bathroom

2026-09-09 • via Nuitee
J
Jane • family_with_children • gb
10
Just perfect. In every way
Pros:

Really friendly help staff. Location was excellent , beds super comfy, food amazing!

Cons:

Would have liked a lie flat sunbed

2026-09-07 • via Nuitee
A
Amela • couple • se
10
Pros:

Mycket prisvärt och överträffade alla våra förväntningar! Charmig frukostmiljö och en exklusiv svit med tillgång till en egen terrass med både solstolar och solsäng. Servicen var hjälpsam, professionell och mycket trevlig. Rekommenderas varmt!

2026-09-06 • via Nuitee
H
Hannah • couple • gb
10
Would highly recommend
Pros:

The location, the interiors and the food were amazing! The rooftop cabanas were a nice touch after a day of site seeing.

Cons:

Nothing in particular not to like, although I felt some of the staff could have been a bit more helpful at times.

2026-09-05 • via Nuitee
E
Erik • couple • nl
9
Heerlijk!
Pros:

De locatie en het personeel. De beachclub is een absolute aanrader!

2026-09-04 • via Nuitee
A
Angelika • solo_traveller • de
10
wunderbar und sehr empfehlenswert
Pros:

Der war total begeistert. Schöne Einrichtung, sehr gemütliches Bett, nettes Personal, super leckeres Frühstück

Cons:

-

2026-09-04 • via Nuitee
S
Sylvia Blight • couple • gb
10
It was an excellent and relaxing long weekend break in a fabulous setting.
Pros:

The hotel is a beautiful old building that has been adapted to maintain its architectural and historical charm with all the modern conveniences for guests. The location of the hotel is central to seeing some of Palma’s main visitor attractions such as the cathedral. It is also close to some amazing restaurants and great shops.
Our bedroom suite was spacious with comfortable bed and seating area, plus a lovely small terrace area.
The hotel reception areas are beautifully presented. The breakfasts were fantastic and offered a wide choice. The staff were very friendly and accommodating. We thoroughly enjoyed our stay and would highly recommend it.

Cons:

We liked it all.

2026-09-01 • via Nuitee
S
Sarah • extended_group • gb
3
Extremely disappointed
Pros:

Location
Style

Cons:

Staff weren’t very friendly or helpful

2026-09-01 • via Nuitee
J
John • family_with_children • gb
10
2026-09-01 • via Nuitee