PuroGrand Hotel

Hotels
•
Independent
9.6 (521 reviews)
Carrer del Forn de la Gl ria 5, Palma de Mallorca, 07012 , Palma de Mallorca , ES
34-971 52 95 39

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Pets allowed

Facilities

Full-service spa
Fitness facilities
Health or beauty spa nearby
Newspapers in lobby (surcharge)
Free WiFi
24-hour front desk
Garden
Concierge service
Wheelchair accessible
Steam room
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent food options
Beautiful ambiance
Cons:
Damp smell in room
Need for refurbishment in some areas
Inconsistent breakfast service

Categories

Cleanliness
8.66
Some reviews noted issues with damp smells.
Service
10
Many reviews praised the friendly and accommodating staff.
Location
10
Multiple comments highlighted the central location and easy access.
Room Quality
9.66
Overall positive comments about room quality with some mentions of lighting issues.
Amenities
9.66
Access to shared facilities with sister hotels was positively noted.
Value for Money
9.16
Generally viewed as good value, although some pricing concerns were mentioned.
Food and Beverage
9.66
Breakfast and restaurant experiences received high praise.
Overall Experience
10
Guests expressed great satisfaction and intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:58

Property Description

Discover the elegance of PuroGrand Hotel, a luxurious retreat in the heart of Palma de Mallorca Old Town.

Relaxation and Wellness
Indulge in rejuvenating spa treatments, including soothing massages, and unwind in our steam room or fitness center, designed for your ultimate comfort and relaxation.

Culinary Delights
Savor delicious meals at our on-site restaurant or satisfy your cravings at the snack bar/deli. End your evenings at the bar/lounge with your favorite drink, and don't miss our continental breakfasts to start your day right.

Modern Accommodations
Stay connected in one of our 16 well-appointed rooms featuring LED televisions, private bathrooms with rainfall showerheads, and daily housekeeping for a stress-free experience.

Escape to luxury and comfort; book your stay at PuroGrand Hotel today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

9.6
Based on 521 reviews
Cleanliness: 8.66
Service: 10
Location: 10
Room Quality: 9.66
Amenities: 9.66
Value for Money: 9.16
Food and Beverage: 9.66
Overall Experience: 10
A
Angela • couple • se
8
2026-06-06 • via Nuitee
M
Malin • extended_group • ch
10
2026-06-06 • via Nuitee
T
Teresa • solo_traveller • es
7
2026-06-03 • via Nuitee
S
symons • couple • gb
10
Lovely
2026-06-02 • via Nuitee
S
Steffen • couple • de
10
Cozy & classy hotel in Palma's old town with great rooms & breakfast and very amiable staff
Pros:

Exceptionally nice staff and service; great breakfast (à la carte & buffet); ideally located in a quiet street within the old town; our room was cozy, clean and spacious.

Cons:

No downsides I could think of - we had a fantastic stay at the Puro Grand hotel and would choose it again for future visits to Palma.

2026-06-02 • via Nuitee
D
Denis • solo_traveller • ch
9
2026-06-02 • via Nuitee
M
Marie-Christine • extended_group • ch
7
hotel agréable en plein centre ville
Pros:

Hôtel en plein centre de Palma, à 5 minutes à pied des magasins, restaurants et points touristiques. Petit-déjeuner très bon.

Cons:

le lavabo, trop design et pas pratique, pas de miroir dans la chambre

2026-06-02 • via Nuitee
J
John • solo_traveller • us
10
Very relaxing would come again.
Pros:

Good golf and great pool.

Cons:

Waitstaff was a bit slow

2026-06-02 • via Nuitee
S
Siena • couple • gb
10
Great and very comfortable
Pros:

Bed was very comfortable.
Nice gestures in the room - such as a square of dark chocolate at night
PJs folded
A bracelet given during our stay
Refillable water bottles

2026-06-01 • via Nuitee
P
paul • solo_traveller • gb
10
2026-05-31 • via Nuitee
A
Arild • extended_group • no
10
2026-05-31 • via Nuitee
F
Florian • couple • de
10
2026-05-31 • via Nuitee
J
Johanna • extended_group • at
10
2026-05-31 • via Nuitee
L
Lina • extended_group • se
10
2026-05-31 • via Nuitee
S
Steven • couple • fr
10
Delightful helpful staff
Cons:

We would have liked more info on how the air conditioning worked

2026-05-29 • via Nuitee
B
Branning • couple • se
1
Vänligen kontakta mig för återbetalning.
Pros:

Det blev dubbelbokat och ni har dragit mina pengar.

2026-05-28 • via Nuitee
T
Thalia • solo_traveller • us
10
Perfect location, staff were extremely friendly and nice. And very clean rooms!
Pros:

The location was right in center of all shops, restaurants and attractions. The staff was super friendly and helpful.

Cons:

You could hear a lot of noise during the day

2026-05-28 • via Nuitee
H
Henrik • extended_group • dk
8
2026-05-27 • via Nuitee
S
Sharon • couple • nl
10
Perfect
Pros:

Gezellig klein knus en goed ontbijt

Cons:

Smalle weg voor de auto, maar er was parkingservice

2026-05-26 • via Nuitee
S
Sun Kyung • solo_traveller • kr
2
Pros:

너무 너무 너무 시끄럽다. 방이 눅눅하고 천정에 오래된 먼지가 많다. 오래된 커튼 세탁요망

2026-05-25 • via Nuitee