Tru By Hilton Indianapolis Lawrence, In

Before checking in we reserved 3 rooms with king size bed around 4 weeks in advance. When we arrived we were told our rooms with king beds have been given to other guests. We did not receive any update prior to our arrival. We were given 3 queen rooms. Something we did not reserve. Poor customer service.

Easy to find, park, and check in

Something in the bed was biting me and my grandchildren asked for a room change since the move not one of us has been bitten.

Everything was great. Staff very friendly and accommodating.

Nice,clean and safe…

overall there was a decline from my visit in2024

Excellent facilities

Very clean and aesthetic from lobby to elevator to rooms to bathrooms

We've been through a few hotels so far on our road trip and this Tru in Lawrence, IN has been the BEST! We are a family with 2 basically under 2 years of age so we're picky with where we stay: hotel itself AND the area. We were so pleasantly surprised with the town of Lawrence, specifically this newer construction area near Otis. Everything we needed was walking distance! A brand new public library, stores, multiple food options, playgrounds. The hotel seemed to be very new as well. It was so clean and comfortable! I didn't feel like we'd find anything gross or moldy in our room. The lobby area was fresh and the breakfast was superb!

I have to give a special shout-out to the staff because each of them went above and beyond to welcome us and make sure we and our babies were taken care of. Specifically, Terrence was very personable and gave us some awesome recommendations for what to do in the area with our littles. He went out of his way to gather information for us and make life easier for us!

I highly recommend this hotel because of its cleanliness, staff and safe environment / location. We'd visit again FOR SURE!

The place is approximately 30 min car ride away from downtown. If you decide to take the bus, which is around two blocks away from the building, the bus ride takes an hour to get to downtown.

Fort Ben, Tru, excellent location, quiet, near parks, public transportation, plenty of restaurants.
Check in was easy, staff were friendly.
The hotel bed was an absolute dream, the pillows were great too. I swear the rooms were so quiet, never heard other occupants. Clean, new, modern hotel and pet friendly!

Building is poorly constructed and cheap. Heard every footstep from the room above mine.

Clean room. Friendly staff.

Only complaint is the thin walls and floors.

Everything was very good and they were helpful

Clean and modern. Front office staff super nice; ms Jackson and Val I believe. Definitely one of the better hotels I’ve stayed at.

No pool. Overpriced however for where it was located. Rooms were nice enough

Everyone working there was polite. Facility was clean.

I was very upset with the staff because I paid for a room with the tub and I did not get one and then I wanted one bag got too bad. She was like it’s the same price you just get what’s left

The staff were friendly and professional. Very accommodating. The hotel was clean and well maintained. Loved it being in the middle of Ft. Harrison State Park. Limited bi adequate breakfast menu. Loved the coffee!!!

The hotel is relatively new and well maintained. Rooms have a lot of thoughtful touches including lots of plugs, place for your suitcase and lots of places to hang things. Free Breakfast was better than most hotels. Staff was always present and quick to help. Overlooks a strip mall, so nothing much to look at, but convenient and safe location.

Nice clean hotel with a great breakfast!!!