Hilton Garden Inn Kyoto Shijo Karasuma

Hotels
•
Hilton Garden Inn
9 (813 reviews)
397 Gojo Karasuma Cho,Karasuma-dori , Kyoto , JP

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Outstanding service
Excellent location
Comfortable rooms
Good amenities
Delicious breakfast
Cons:
Cleanliness issues reported
Perceived as overpriced by some

Categories

Cleanliness
7.89
Reviews noted issues with room cleanliness, including unvacuumed conditions and unclean glasses.
Service
9.86
Many reviews emphasized outstanding service from staff, who were warm and attentive.
Location
9.4
Multiple reviews praised the hotel's convenient location near transportation and attractions.
Room Quality
8.85
Rooms are described as comfortable and spacious, but one review noted the family room was not spacious enough.
Amenities
9.38
Reviewers generally found the amenities to be above expectations, especially for family stays.
Value for Money
8.34
One review indicated that the hotel felt overpriced given the cleanliness issues.
Food and Beverage
8.89
Positive feedback on breakfast options, although gluten free options could be improved.
Overall Experience
9.36
Overall guest experiences were very positive, with many expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:11

Property Description

Central Location
Located in the heart of Kyoto, Hilton Garden Inn Kyoto Shijo Karasuma offers a convenient stay for guests looking to explore the city. Situated near popular attractions and the conference hall, guests can easily immerse themselves in the local culture.

Modern Amenities
With a fitness centre, free WiFi, and a restaurant on-site, guests can enjoy a comfortable and convenient stay. The air-conditioned rooms are well-equipped with essential amenities such as a flat-screen TV, safety deposit box, and private bathroom, ensuring a relaxing experience.

Multilingual Staff and Breakfast
Guests can start their day with a delicious buffet breakfast and receive assistance from the multilingual staff fluent in German, English, Japanese, and Chinese. Whether for business or leisure, Hilton Garden Inn Kyoto Shijo Karasuma caters to all needs.

Book your stay at Hilton Garden Inn Kyoto Shijo Karasuma for a memorable experience in Kyoto.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ITM

Location

Guest Reviews

9
Based on 813 reviews
Cleanliness: 7.89
Service: 9.86
Location: 9.4
Room Quality: 8.85
Amenities: 9.38
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 9.36
A
Andrea • family_with_children • it
9
2026-10-14 • via Nuitee
C
Claudia • couple • at
9
Super Lage ,sehr schönes Hotel
Pros:

Weiche Betten, ruhiges Zimmer. relativ groß für Japan. Sauber. Gute Ausstattung. Fitness top

Cons:

Nichts.

2026-10-13 • via Nuitee
A
An • couple • fr
9
Ideaal voor 3 dagen Kyoto
Pros:

Vriendelijk personeel, lekker ontbijt, super bed, prachtige inrichting

Cons:

De badkamer was wel efficiënt ingericht en met goede douche maar was wel zeer krap.
Trage check-in

2026-10-11 • via Nuitee
C
Carmen • couple • es
10
Pros:

Me ha encantado el hotel .. muy amables , el desayuno era una guerra pero lo demás perfecto, la habitación muy pequeña Pr el trato muy amable

2026-10-10 • via Nuitee
F
Fouad • couple • au
9
2026-10-10 • via Nuitee
L
lamanna • couple • it
10
Super
2026-10-10 • via Nuitee
C
Carmen • couple • es
10
2026-10-10 • via Nuitee
S
Simon • couple • si
10
2026-10-09 • via Nuitee
L
Lior • solo_traveller • il
8
Pros:

Hotel was very nice and clean and fancy.
The stuff was very helpful
And the fitness room was amazing

Cons:

I didn't like the breakfast
I wish they would have more omelets and sweet cakes
In most cases I didn't find anything to eat and what I took was not to my taste
The room was quite small we didn't find a place to put our luggage in convenience.
The location wasn't too good it was quite far from all the center

2026-10-07 • via Nuitee
S
Samar • family_with_children • eg
9
Very good hotel and very nice and comfortable stay ❤️
Pros:

Location was perfect in a very beautiful street that connects you to everywhere.

Very Close to Gojo and Shijo subway stations ..
10 minutes walk to halal restaurants..

Very big thanks to Phyto who was very helpful with our food requirements and showed us the suitable dishes through digging into the ingredients to see if suitable or not ;plain omelette with olive oil.. mashed potatoes ,salad bar(take care balsamic vinegar contains alcohol) bakeries and cheese were muslim friendly..They have also vegan pizza for lunch which we used as muslim friendly meal..and asked them for french fries in vegetable oil only not mixed with any other fried food.

Family mart in front of the hotel directly ..you just cross the street…7-eleven is only 2 minutes walk on the same side of the hotel.
Umbrellas are available to borrow on the entrance on rainy days 👌

Room was very good and the view was amazing from the 8th floor (back of the hotel )and bed was very comfortable, and excellent daily housekeeping.
Laundry is in the B floor the have 2 options wash and dry in the same machine (better in drying)+ separate dryers..
They have money exchange machine ,coin machine and water and ice dispenser available machines in the lobby floor and B floor. Microwave is also available beside water dispenser in the lobby floor.
Staff at the reception were very very decent and helpful throughout our stay till the moment of checkout..thanks to them they allowed us one more hour for late check out❤️.

Cons:

The only drawback was the ladies restrooms at the lobby area which was really very dirty when i had to use it for 2 consecutive days ..when i lift the toilet seat i found stool all over underneath and was clogged with tissues and the other day the wider restroom for mothers with kids the bidet nozzle was also covered with stool 🤮🤦🏻‍♀️

2026-10-07 • via Nuitee
S
Samar • family_with_children • eg
9
2026-10-07 • via Nuitee
S
serigio • couple • es
9
2026-09-19 • via Nuitee
I
I Hsuan • solo_traveller • tw
10
2026-09-18 • via Nuitee
D
Danielle • solo_traveller • au
10
Pros:

The room was so clean and super comfortable. Location was fab too. Close to everywhere we wanted to go.

Cons:

All good.

2026-09-17 • via Nuitee
K
Kellie • couple • au
9
Great bed and position near shopping district
Pros:

Very comfortable bed

2026-09-17 • via Nuitee
M
Manduchi • solo_traveller • it
9
2026-09-15 • via Nuitee
S
Sinan • couple • tr
10
2026-09-13 • via Nuitee
S
Sierra • solo_traveller • us
8
2026-09-12 • via Nuitee
O
Ofek • solo_traveller • il
10
2026-09-06 • via Nuitee
D
DIMITRIOS • couple • gr
10
I enjoyed very much my stay in this hotel and I will select it again when I travel again to Kyoto.
Pros:

The room was very comfortable with a large double bed, clean with excellent service every day. The staff was very friendly and the breakfast was excellent!

Cons:

The only flaw was the lack of shelves in the wardrobe for storing my clothes.

2026-09-04 • via Nuitee