ITC Narmada, a Luxury Collection Hotel, Ahmedabad

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My visit was truly memorable, made exceptional by the warmth and professionalism of the staff. A special mention to Moumita at the reception, whose warm greeting and seamless check-in set a wonderful tone right from the start. Pankaj at the bell desk was equally fantastic—attentive, efficient, and always ready to help with a smile. Dining at Peshwari was the highlight of our experience, largely thanks to Anupam. His service was flawless—attentive, courteous, and knowledgeable with dish recommendations that made our meal extraordinary.
Kudos to the entire team for delivering world-class hospitality. We look forward to returning soon.

The location is centre of the city so very good for connectivity, rooms are specious cosy and clean, Food is very much delicious and very attentive staff from all department, Anupam from Peshwari is very knowledgeable and survey us very good food, Kamal and Moumita from reception is very helpful provide us smooth check in and check out experience. Special thanks to MOUMITA for providing us very good Hospitality.

ITC Narmada is a beautiful property with an excellent location, elegant rooms, and great facilities. The hotel certainly has the potential to offer a true five-star luxury experience.

However, I was disappointed by the overall hospitality and dining experience. The staff would benefit from further training in customer service, attention to detail, and understanding guests’ needs. Many team members appeared uninterested in communicating with guests, and service lacked the warmth and professionalism expected from a luxury hotel.

The dining experience was also below expectations. There were long waits for food during almost every meal, and the quality, presentation, and cleanliness of the food area did not reflect five-star standards. As someone who has travelled extensively and stayed at luxury hotels around the world, I found the food quality and hygiene disappointing.

Another concern was the evening dining area at the foyer. It became extremely crowded and noisy with local visitors, making it difficult for in-house guests to enjoy a relaxing meal. I believe the hotel should consider reserving a dedicated dining section for staying guests to maintain the premium experience expected at a luxury property.

I would also recommend that senior management conduct unannounced audits to experience the hotel as guests do. This would help identify issues with service consistency, food quality, cleanliness, and overall guest experience.

Overall, I would recommend ITC Narmada as a place to stay because the property itself is excellent. However, I would not recommend it for its dining experience in its current state. With improved hospitality training, better attention to cleanliness, and enhanced food quality, the hotel could truly live up to the reputation of the ITC brand

Moumita, the staff member who processed my check-in, demonstrated exceptional professionalism and hospitality. Everything else was also on point.

L'établissement qui paraît jolie et plutôt grand

Tasty food and amazing ambience at Royal Vega

friendly staff. excellent room service. Amirul took care us quite well

Dear ITC Narmada Team,

I would like to extend my heartfelt gratitude to the entire ITC Narmada team for the exceptional hospitality during our stay.

A very special thank you to Ms. Rucha Thanki for thoughtfully arranging such a beautiful birthday surprise for my wife. The room decoration was absolutely stunning and exceeded our expectations. It made her birthday truly memorable, and we genuinely loved every detail.

Being from the same hospitality industry and serving as the Chairman of FMS Resorts, I understand the dedication, teamwork, and attention to detail that go into creating such memorable guest experiences. Your team's professionalism, warmth, and commitment to excellence were truly commendable.

Thank you once again to the entire ITC Narmada team for making our day so special. We will always cherish these wonderful memories and look forward to visiting again.

Warm regards,

Abhinav Jain
Chairman
FMS Resorts

Achoi ma’am was very helpful, kind and welcoming. She made our stay and buffet experience amazing with her pleasant hospitality and smile. Thank you for your service and hardwork. I would highly recommend ITC for a perfect stay!

I had a wonderful stay with my family. The family suite was spacious with modern amenities. The staff was incredibly welcoming.

​ITC Narmada stands as a landmark of luxury in Ahmedabad, successfully merging Gujarat’s rich cultural aesthetic with the signature high-end service associated with the Luxury Collection brand. Whether you are traveling for business or a leisure staycation, it offers a sophisticated, well-appointed environment.

Fantastic stay with myfamily. Room were very specious with modern amenities. The staff was incredibly welcome. A stress-free experience for my family

I had a wonderful 2-night stay with my family. The family suite was spacious and spotless, and everyone absolutely loved the indoor pool area. The staff was incredibly welcoming. Highly recommended for families."

Excellent