Viaggio Resort Mazatlán

Hotels
9 (1339 reviews)
Avenida Camarón Sábalo Zona Dorada , Mazatlán , mx

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Facilities

Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Helpful staff
Lovely ocean views
Modern facilities
Cons:
Not enough sun beds
Long queues for food
Issues with room toilet

Categories

Cleanliness
7.59
The toilet in our room did not work properly, which affected the overall cleanliness experience.
Service
10
Staff were very helpful and nice, enhancing the service experience.
Location
9.56
Located in the busy golden zone, ideal for exploring.
Room Quality
9.1
Rooms are lovely and spacious with ocean views.
Amenities
9.05
Amenities include a coffee shop, poolside snack bar, and great beach area.
Value for Money
8.58
Food options were limited for vegetarians, impacting perceived value.
Food and Beverage
8.54
Good food, but inadequate options for vegetarians affected the dining experience.
Overall Experience
9.59
Overall a good experience, though some areas need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:36

Property Description

Luxurious Accommodation
Viaggio Resort Mazatlán offers air-conditioned rooms with modern amenities like a coffee machine, flat-screen TV, and a safety deposit box. Relax in comfort with plush bed linens and towels provided.

Fantastic Facilities
Enjoy a range of facilities including an outdoor swimming pool, fitness centre, and a garden. Indulge in delicious meals at the on-site restaurant, keep active with hiking and cycling, or unwind in the kids' club.

Convenient Services
Benefit from 24-hour front desk assistance, room service, and a concierge service for a seamless stay. Stay connected with free WiFi throughout the property and explore the area with car hire available.

Book your stay at Viaggio Resort Mazatlán for a memorable and relaxing getaway.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 1339 reviews
Cleanliness: 7.59
Service: 10
Location: 9.56
Room Quality: 9.1
Amenities: 9.05
Value for Money: 8.58
Food and Beverage: 8.54
Overall Experience: 9.59
S
Steven • couple • us
10
2026-03-08 • via Nuitee
R
REYNA • extended_group • mx
10
Excelente experiencia
Pros:

El servicio las personas que te hacen sentir una experiencia extraordinaria con su atención, además la comida esta riquisima

Cons:

Creo que no hay nada que no me gustará de mi estancia

2026-03-01 • via Nuitee
W
Walter • solo_traveller • ca
9
All the workers at the coco cafe are the good ones keep up the good work 👍
Pros:

Location and. most of the stuff .

Cons:

Some of the waiters at the pool totally ignored paying customers if they were working for me they will be terminated on the spot.remember only because some of us don’t have all inclusive that makes no difference we pay for the service the same or better.

2026-03-01 • via Nuitee
V
Villa • extended_group • mx
7
Mejoren su comida
Pros:

La alberca estaba muy bien, muy limpia.

Cons:

Solo que no puedes de disfrutar de bebidas y alimentos cercas, tiene que ser afuera.
La comida no me gustó casi, hay poca variedad.
Las reservaciones para restaurante de noche, son en el unico restaurante que tiene el hotel, t ubican donde mismo y de los platillos esperaba algo especial, m desepciono solo fue un pedazo de carne, acompañado de unas calabazas y un pedazo de brocoli.

2026-02-23 • via Nuitee
M
Michael • solo_traveller • us
9
Pros:

The pool

2026-02-13 • via Nuitee
J
jorge antonio • extended_group • mx
10
2026-02-12 • via Nuitee
D
Daniel • couple • us
6
Pros:

Location was good, staff was very good.

Cons:

The noise outside our oceanfront terrace was constant and very annoying. Between the endless bad mariachi music to the woman screaming on a microphone to play childrens' games, i found the noise level terrible,

2026-02-11 • via Nuitee
B
Brenda • family_with_children • us
10
It was awesome!!!
Pros:

Loved it!! My family & I really enjoyed our stay at Viaggio!!!

Cons:

Loved it all! I liked it all! Loved it!

2026-02-09 • via Nuitee
V
Valdez Sánchez • couple • mx
10
Placentero
Pros:

Las instalaciones

2026-01-21 • via Nuitee
F
Francisco Javier • extended_group • mx
9
2026-01-20 • via Nuitee
A
Angelica • extended_group • mx
3
Regular
Pros:

La ubicación bien la comida muy mala el trato del personal pesimo

Cons:

Calidad servicio

2026-01-19 • via Nuitee
P
Patricia Nohemi • couple • mx
10
2026-01-19 • via Nuitee
J
Jasmin • family_with_children • us
10
Loved everything about viaggio will be coming back.
Pros:

Clean spacious room. Bed super comfortable.The room view front the balcony. Loved all the pools.

2026-01-19 • via Nuitee
G
Geraldine Scherezade • couple • mx
9
2026-01-19 • via Nuitee
J
Jorge • extended_group • mx
10
2026-01-09 • via Nuitee
A
Ana María • solo_traveller • mx
7
2026-01-05 • via Nuitee
M
MANUEL • extended_group • mx
10
2026-01-05 • via Nuitee
J
J.JESUS • extended_group • mx
10
2026-01-03 • via Nuitee
L
Lor • couple • mx
10
2026-01-02 • via Nuitee
C
Clive • couple • gb
5
We enjoyed it but probably would not stay again.
Pros:

Staff were very helpful and nice and the rooms were lovely and spacious - with lovely oceon views. The hotel is modern and there are plenty of options with regards to drinks. The Banda bands on the beach are a something to experience as sometime you will have three in close proximity of each other - each playing a different song along with the music from the sound sytem around the hotel pool. It did make us laugh out loud as the experience is unique!

Cons:

Firstly there are far too many guests and not enough capacity within the facilities.
Securing a sun bed by the pool or on the beach meant getting up at 7am - laying your towel or items to secure your bed in the hope that nobody tries to move them. If not successful then a day by the pool or on the beach is really out of the question as there is no room - and we had to resort to the room balcony or we were lucky to have arranged a few days out. Similarly if you wish to reserve some seats for the theme food nights then again you need to book at 7am as they are booked up fast - we didn't manage to book one as by 7.15am they were fully booked. We gave up!
Lots of queuing for food as there is not enough seats and tables for everyone. We did forewarn the hotel that we were vegetarians but this was not really considered and we lived on a diet of steamed vegetables, occassional pasta and salad (however the food was not labelled so we had to look very carefully - with some trial and error).
The toilet in our room did not work properly which we reported when we first arrived in the room. Luckily we did manage to work out the problem which we had to fix everytime we wanted to flush. It wasn't fixed whilst we were there.

2026-01-01 • via Nuitee