Viaggio Resort Mazatlán

Hotels
9 (1339 reviews)
Avenida Camarón Sábalo Zona Dorada , Mazatlán , mx

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Facilities

Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Helpful staff
Lovely ocean views
Modern facilities
Cons:
Not enough sun beds
Long queues for food
Issues with room toilet

Categories

Cleanliness
7.59
The toilet in our room did not work properly, which affected the overall cleanliness experience.
Service
10
Staff were very helpful and nice, enhancing the service experience.
Location
9.56
Located in the busy golden zone, ideal for exploring.
Room Quality
9.1
Rooms are lovely and spacious with ocean views.
Amenities
9.05
Amenities include a coffee shop, poolside snack bar, and great beach area.
Value for Money
8.58
Food options were limited for vegetarians, impacting perceived value.
Food and Beverage
8.54
Good food, but inadequate options for vegetarians affected the dining experience.
Overall Experience
9.59
Overall a good experience, though some areas need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:36

Property Description

Luxurious Accommodation
Viaggio Resort Mazatlán offers air-conditioned rooms with modern amenities like a coffee machine, flat-screen TV, and a safety deposit box. Relax in comfort with plush bed linens and towels provided.

Fantastic Facilities
Enjoy a range of facilities including an outdoor swimming pool, fitness centre, and a garden. Indulge in delicious meals at the on-site restaurant, keep active with hiking and cycling, or unwind in the kids' club.

Convenient Services
Benefit from 24-hour front desk assistance, room service, and a concierge service for a seamless stay. Stay connected with free WiFi throughout the property and explore the area with car hire available.

Book your stay at Viaggio Resort Mazatlán for a memorable and relaxing getaway.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 1339 reviews
Cleanliness: 7.59
Service: 10
Location: 9.56
Room Quality: 9.1
Amenities: 9.05
Value for Money: 8.58
Food and Beverage: 8.54
Overall Experience: 9.59
M
Michael • solo_traveller • us
9
Pros:

The pool

2026-02-13 • via Nuitee
J
jorge antonio • extended_group • mx
10
2026-02-12 • via Nuitee
D
Daniel • couple • us
6
Pros:

Location was good, staff was very good.

Cons:

The noise outside our oceanfront terrace was constant and very annoying. Between the endless bad mariachi music to the woman screaming on a microphone to play childrens' games, i found the noise level terrible,

2026-02-11 • via Nuitee
B
Brenda • family_with_children • us
10
It was awesome!!!
Pros:

Loved it!! My family & I really enjoyed our stay at Viaggio!!!

Cons:

Loved it all! I liked it all! Loved it!

2026-02-09 • via Nuitee
V
Valdez Sánchez • couple • mx
10
Placentero
Pros:

Las instalaciones

2026-01-21 • via Nuitee
F
Francisco Javier • extended_group • mx
9
2026-01-20 • via Nuitee
A
Angelica • extended_group • mx
3
Regular
Pros:

La ubicación bien la comida muy mala el trato del personal pesimo

Cons:

Calidad servicio

2026-01-19 • via Nuitee
G
Geraldine Scherezade • couple • mx
9
2026-01-19 • via Nuitee
J
Jasmin • family_with_children • us
10
Loved everything about viaggio will be coming back.
Pros:

Clean spacious room. Bed super comfortable.The room view front the balcony. Loved all the pools.

2026-01-19 • via Nuitee
P
Patricia Nohemi • couple • mx
10
2026-01-19 • via Nuitee
J
Jorge • extended_group • mx
10
2026-01-09 • via Nuitee
M
MANUEL • extended_group • mx
10
2026-01-05 • via Nuitee
A
Ana María • solo_traveller • mx
7
2026-01-05 • via Nuitee
J
J.JESUS • extended_group • mx
10
2026-01-03 • via Nuitee
L
Lor • couple • mx
10
2026-01-02 • via Nuitee
C
Clive • couple • gb
5
We enjoyed it but probably would not stay again.
Pros:

Staff were very helpful and nice and the rooms were lovely and spacious - with lovely oceon views. The hotel is modern and there are plenty of options with regards to drinks. The Banda bands on the beach are a something to experience as sometime you will have three in close proximity of each other - each playing a different song along with the music from the sound sytem around the hotel pool. It did make us laugh out loud as the experience is unique!

Cons:

Firstly there are far too many guests and not enough capacity within the facilities.
Securing a sun bed by the pool or on the beach meant getting up at 7am - laying your towel or items to secure your bed in the hope that nobody tries to move them. If not successful then a day by the pool or on the beach is really out of the question as there is no room - and we had to resort to the room balcony or we were lucky to have arranged a few days out. Similarly if you wish to reserve some seats for the theme food nights then again you need to book at 7am as they are booked up fast - we didn't manage to book one as by 7.15am they were fully booked. We gave up!
Lots of queuing for food as there is not enough seats and tables for everyone. We did forewarn the hotel that we were vegetarians but this was not really considered and we lived on a diet of steamed vegetables, occassional pasta and salad (however the food was not labelled so we had to look very carefully - with some trial and error).
The toilet in our room did not work properly which we reported when we first arrived in the room. Luckily we did manage to work out the problem which we had to fix everytime we wanted to flush. It wasn't fixed whilst we were there.

2026-01-01 • via Nuitee
3
392janisc • Solo travel
8
Good experience
Pros:

A good hotel with a coffee shop, pool side snack bar, restaurant and buffet. Comfortable rooms, great staff, good food (off the menu). Pool area can get overcrowded and chaotic — not so good for those looking to relax, great for families/kids. A good stretch of sandy beach. Lots of beach activities. In a busy location of the golden zone for exploring.

2025-12-26 • via Tripadvisor
P
Perez • solo_traveller • mx
9
2025-12-26 • via Nuitee
L
Lor • solo_traveller • mx
10
Pros:

El área de las albercas, climatizada limpia y cerca de la alberca de loa niños para estar al pte de ellos. La comida está deliciosa y de muy buenas porciones

Cons:

No hubo nada que no me gustará, el hotel esta super padre

2025-12-23 • via Nuitee
N
Nomad15683760561 • Family
2
Don't go!!!
Pros:

Don't waste your money!

The food wasn't good, you aren't allowed to bring it to your room, pool is poorly designed and there's very little seating area around the pool, the kids water slide bucket pours often and splashes over the main walkway connecting the 2 sides of the pool, no adult waterslides, diving boards, swim up bar, no mini fridge or canned drinks in your room (2 waters and 2 coffees were offered), buffet restaurant was small and cramped- often closed due to being full...

The cafe- very limited included food and drinks. In the morning we'd go to get breakfast before our preplanned adventures...the included buffet would be full and have a long wait list before 8:30 am. Food in the cafe was limited... On more than 1 occasion 4 people shared 2 ham and cheese sandwiches on stale bread because that's all they had available for the all inclusive price and we didn't have 30+ minutes to wait for the buffet.

The buffet - closes at least 3 times a day, often has a wait and there's only 1 in the building for all guests. Service is slow and it's extremely difficult to find staff that speak English. The salads were by far the best part!! Even the fountain pops were watered down and not good.

The advertised tours- substantially more expensive than all websites.... Compair prices before commiting!

Outdoor Drinks and food require you to stand in multiple lines - 1 to order, 1 to pick up drinks and another to get your food. The buns are terrible & dry, fries were often old and the hot dogs.... Just say even my kids didn't eat them. The menu is limited and the a la carte you need to pay extra for... Something as basic as a bag of chips is an extra cost.

My 3 kids (oldest is 9) complained about the crappy food- including dry pan cakes, watery scrambled eggs, no toast, pop was flat & watered down, desserts were dry, the hot dogs were over cooked, buns were dry, fries were cold.... We ate at near by restaurants more than we did at the all inclusive - totally a waste of money!!

Kids club is 10-6 however there are structured activities at set times of day (such as 11am, 1pm and 4pm) they will watch your kids outside of the set activities however they are in a room with infant toys... Mega blocks, foam blocks, etc.
No craft supplies, Lego, board games etc. Even my 5 yr old was bored. The planned activities are fun but last less than an hour. We ended up purchasing entertainment for the kids to bring to the club.

The location is in the golden zone so luckily there's lots to walk to, see, do and eat near by!The hotel itself was clean, elevators were fast, beds were comfortable and it's right at the beach... Sadly that's the only positives 7 of us can think of

Riu was substantially better and hands down worth the price difference!!

2025-12-22 • via Tripadvisor