Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Private check-in/check-out
Concierge service
Outdoor furniture
Shallow end
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly staff
Good amenities
Cons:
Safety concerns
Poor service in some instances

Categories

Cleanliness
7.3
One review mentions that the bathroom was dirty and unpleasant odors were present.
Service
8.3
Mixed reviews with one stating poor customer service despite the beauty of the place.
Location
9.3
Proximity to the beach is acknowledged, but some concerns about safety in the area.
Room Quality
8.8
Mentioned as okay, but improvements are needed.
Amenities
10
Great amenities including pool and kitchen appliances.
Value for Money
10
Many reviews indicate that the price is reasonable for the offered services.
Food and Beverage
10
Not explicitly mentioned, assumed standard quality for this hotel tier.
Overall Experience
8.3
A mix of good and bad experiences, with notable issues overshadowing positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:23

Property Description

Luxurious Accommodation
Hotel Pura Chacala, ideally located in Chacala, offers a luxurious stay just 300 meters from Playa Chacala. The rooms are elegantly designed with modern amenities including air conditioning, flat-screen TVs, and private bathrooms. Some rooms even feature balconies with stunning sea views, ensuring a comfortable and relaxing experience for all guests.

Relaxing Outdoor Pool
Unwind by the outdoor swimming pool while enjoying picturesque pool views. The perfect spot to soak up the sun and take a refreshing dip after a day of exploring the beautiful surroundings.

Concierge Services and Activities
Benefit from concierge services to enhance your stay and make the most out of your time in Chacala. Explore the area through activities like hiking, offering a perfect blend of relaxation and adventure during your vacation.

Book your stay at Hotel Pura Chacala for a memorable and rejuvenating experience.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 108 reviews
Cleanliness: 7.3
Service: 8.3
Location: 9.3
Room Quality: 8.8
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 8.3
E
Elizabeth • extended_group • mx
8
It was good.
Pros:

Size of the villa, big shower, walkable to town

Cons:

Roosters and chacalas waking us up very early, And one bed was a trundle bed. A Hard and small bed, and for older people, hard to get off the floor.

2026-03-13 • via Nuitee
S
Stewart • couple • ca
8
Pros:

Good location and great view from our room.

Cons:

Pool area and pool were not that clean.

2026-03-06 • via Nuitee
P
Patricio • solo_traveller • mx
9
Pros:

Bonito

Cons:

Un poco lejos

2026-02-08 • via Nuitee
J
Josué Ismael • couple • mx
9
2025-12-03 • via Nuitee
F
francis • extended_group • ca
6
Chacala pour une expérience du mexique tres tres locale
Pros:

Les gens qui nous ont accueillis.

Cons:

Premièrement, la ville de chacala est detruite en grande partie et meme dangereuse a marcher. L’hébergement est situe sur la rue principale, aucune tranquillité possible. L’appartement est ok mais n’hésite des améliorations.

2025-11-15 • via Nuitee
H
Hardy • family_with_children
8
Pros:

Gutes Preis ,–Leistungsverhältnis

2025-09-22 • via Nuitee
A
Alfonso Terrones • extended_group • mx
10
2025-09-13 • via Nuitee
A
Alberto
10
Excelente opción para descansar
Pros:

Atención excelente y limpieza

2025-09-06 • via Nuitee
L
lizbeth • solo_traveller • mx
9
Pros:

Es comodo

Cons:

Esta un poco lejos de la playa

2025-09-01 • via Nuitee
J
JOSE RAFAEL
10
Pros:

Todo muy bien a una cuadra de la playa

2025-08-19 • via Nuitee
S
Siobhan • couple • gb
9
Very enjoyable good value and helpful staff
Pros:

Amenities are great such as freezer kettle and toaster
Pool Is also great

Cons:

The road is hard to walk on up to the hotel

2025-08-17 • via Nuitee
A
Angela Estefania • family_with_children • mx
8
Pésimo atención al cliente
Pros:

El apartamento es bonito

Cons:

El personal tiene un pésimo servicio, tanto por teléfono como en persona. El lugar es bonito pero solo por eso no volveríamos, uno va a pasarla bien y lo tratan como si nos estuvieran haciendo un favor.

2025-08-16 • via Nuitee
J
juan • family_with_children • es
1
Pros:

Lo que más me gusto fueron las fotos del anuncio, al fotógrafo lo nominaria al Pulitzer. Me pase toda mi estancia repasando las fotos para consolarme de lo que podria haber sido la estancia que imagine y pagué.

Cons:

Las fotografias del anuncio no se ajustaban a la sensacion que vivimos en el apartamento. La piscina muy pequeña, llena de gente y sucia, no la pudimos usar. El cabecero de la cama era una ventana dando al bajo de la calle. El baño pequeño, sucio y oliendo a tuberia. Los bajos de cama con restos de papeles del anterior huesped. Los cristales sucios. Ante nuestra queja, los gerentes solo nos indicaron que reclamaramos a booking, sin darnos otra solucion.

2025-08-14 • via Nuitee
O
Oscar Leobardo
8
Muy recomendable
Pros:

Super recomendable el lugar esta muy lindo y comodo, nos quedmos en la habitacion 9

2025-08-04 • via Nuitee
Z
Zepeda San Agustín • extended_group • mx
8
2025-08-02 • via Nuitee
J
Juan Carlos
10
Pros:

Very good hotel, everything you need is there.

2025-07-27 • via Nuitee
A
Amir • family_with_children • us
9
Pros:

The staff is very helpful. Very good location 3 blocks from the ocean and town.

Cons:

AC in the rooms but not the living and kitchen areas.

2025-07-25 • via Nuitee
E
Edgar • family
10
Pros:

The villa was indeed quite impressive. The room was impeccably designed, and I appreciated the presence of air-conditioning and a swimming pool for the children.

2025-07-11 • via Nuitee
J
Juan
10
Pros:

Nice comfortable property and quite reasonably priced. The owner was very polite and courteous extremely helpful. He called me prior to my visit to let me know that my room is ready and on the day of my departure. He was kind enough to find a taxi for me. Superb service

2025-07-05 • via Nuitee
R
RICARDO RAMIREZ • family
10
Pros:

muy comoda

2025-05-29 • via Nuitee