The Pier Hotel

Hotels
8.9 (824 reviews)
The Pier Hotel, The Quay, Harwich , Harwich , gb

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Comfortable bed
Delicious breakfast
Friendly staff
Cons:
High food prices
Communication issues with staff
Safety concerns at night

Categories

Cleanliness
8.31
Overall cleanliness was acceptable, but some guests experienced issues.
Service
9.18
Mixed feedback; staff was friendly but had communication issues during a sensitive situation.
Location
8.82
Great location, lovely surroundings, but safety concerns reported at night.
Room Quality
9.27
Rooms were praised as comfortable and well-appointed.
Amenities
8.8
Good amenities but some guests had issues with the lift.
Value for Money
8.76
Generally good but some complaints about food pricing.
Food and Beverage
9.31
Breakfast and dinner received high praise.
Overall Experience
8.78
Enjoyable stay with some concerning service experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:08

Property Description

Historic Charm and Waterside Views
The Pier Hotel, located in old Harwich, offers historic quay side accommodation across two refurbished buildings dating back to the 1700s and 1850s. Many rooms boast estuary views and sofa beds for children, providing a charming stay immersed in history.

Dining Experience and Nearby Attractions
Guests can enjoy the on-site restaurant on the first floor and the Navyard Bar and Terrace on the ground floor, all overlooking the picturesque waterfront. With additional dining options just a short walk away and easy access to the ferry, there's no shortage of culinary delights to explore.

Convenient Location and Nearby Entertainment
Conveniently situated near Harwich Town railway station and local attractions like the Electric Palace Cinema, The Pier Hotel offers easy access to transportation and entertainment options for a well-rounded stay in this historic town.

Book your stay at The Pier Hotel now for a memorable experience by the waterside.

Important information:

When booking 3 rooms or more, different policies and additional supplements will apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for £45 per person per night when using an existing bed.
    Children up to and including 11 years old stay for £35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 824 reviews
Cleanliness: 8.31
Service: 9.18
Location: 8.82
Room Quality: 9.27
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 9.31
Overall Experience: 8.78
A
A couple nl
7
Pros:

beautifully decorated hotel and room.
the breakfast was delicious

Cons:

The room was very noisy, we could hear the other guests clearly.

2026-03-27 via Nuitee
M
Maneesha couple au
5
Overpriced.
Pros:

Food was ok. Room service and overall friendly staff.

Cons:

Average bedrooms. Too much noise and bad heating.

2026-03-27 via Nuitee
H
Hans Eric couple nl
8
Pros:

Comfortable rooms, nice harbour front location

2026-03-26 via Nuitee
C
Cooper couple gb
10
2026-03-25 via Nuitee
G
Gail couple gb
10
A good stay.
Pros:

The breakfast. Good variety to choose from and cooked perfectly.

Cons:

Parking the car was a squeeze.

2026-03-23 via Nuitee
K
Kathy couple gb
10
An overnight stay that was just what we needed. Food and service was excellent.
Pros:

Upgraded our room. Was amazing and great view out of a choice of 3 windows!

Cons:

Nothing

2026-03-23 via Nuitee
A
Alan couple gb
9
2026-03-23 via Nuitee
L
Lindsy couple gb
9
Really pleased we booked this gem of a hotel for a one night getaway. Would happily stay again and would definitely reco
Pros:

Beautiful building with a separate annexe next door, exceptionally clean and very comfortable, modern bathroom, shower was very powerful, lovely location, very quiet at night, breakfast was included and absolutely delicious, on site restaurant and bar, plenty of amenities near by, Hotel provided parking permits which was nice, staff were all really pleasant to deal with and one of them even moved his own car so we could park.

Cons:

We were located in the annexe, it was lovely but the stairs are very creaky and the entrance door could do with a soft close, I was woken a few times with people coming in and out.

2026-03-21 via Nuitee
D
Diane family_with_children gb
8
2026-03-20 via Nuitee
R
richard couple gb
10
We'd return again
Pros:

Friendly helpful staff. Amazing breakfasts

Cons:

The lift!!! Took getting used to with my disabled wife

2026-03-15 via Nuitee
L
Louise couple gb
10
Definitely worth a stay , 10/10 all round
Pros:

Such a beautiful hotel, stayed as we were down for a family event. Didn’t know what to expect but the room was beautiful, clean fresh and lovely comfortable bed. Reception staff so welcoming and helpful.
Had an evening meal in the busy Peir restaurant, honestly cannot fault it . Totally recommend a visit

2026-03-15 via Nuitee
M
Michelle solo_traveller gb
10
Fantastic!
Pros:

The breakfast was stupendous!
This place is a go-to for the excellent food :)
And, the service was outstanding!
Every member of staff was patient, kind and happy to help.
Nothing was too much trouble :)

Cons:

This is a purely personal point of view :/
My room was very comfortable but, as someone with mobility issues, I found the bed too high to get in and out of comfortably.
The staff had done their best to accommodate me, as refurbishment meant a disability purposed room wasn't available, so my moan is slightly unfair.

2026-03-10 via Nuitee
P
Penny couple gb
10
2026-03-01 via Nuitee
I
Ian solo_traveller gb
9
Most enjoyable
Pros:

Really handy for the habour side in central Harwich. The food is great, both dinner and breakfast. Lovely warm room and classy bathroom. Free parking at the rear.

2026-02-26 via Nuitee
W
William solo_traveller it
9
Pros:

All good! The best hotel in town!

Cons:

No complaints!

2026-02-26 via Nuitee
M
Mike couple gb
10
2026-02-12 via Nuitee
H
Hiels solo_traveller nl
9
2026-02-11 via Nuitee
M
Mark couple gb
10
2026-02-09 via Nuitee
R
Rolando solo_traveller nl
7
2026-02-08 via Nuitee
J
John couple gb
10
Thank you for a short but delightful stay.
Pros:

All the staff had a smile on their face and were so helpful. The place was in a great position and with a free car park. The food and accommodation were top class.

Cons:

There was nothing to dislike about our stay.

2026-02-08 via Nuitee