Hyatt Centric Kota Kinabalu

Hotels
•
Hyatt Centric
9.1 (1020 reviews)
18, Jln Haji Saman, Pusat Bandar Kota Kinabalu , Kota Kinabalu , my

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Free
Children allowed

Facilities

Meeting rooms
Fitness facilities
Long-term parking
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Good service and food quality
Convenient location
Cons:
Service delays in urgent situations
Lobby restroom design lacking
High price for some services

Categories

Cleanliness
8.93
The rooms were described as very clean and comfortable.
Service
9.4
Overall good service but some delays noted in urgent situations.
Location
9.94
Close to town and facilities, very convenient.
Room Quality
8.89
Stylish design and very functional layouts mentioned positively.
Amenities
8.42
Some complaints about lobby facilities, but generally good service.
Value for Money
8.38
Price was mentioned as potentially high for the offered service.
Food and Beverage
9.43
Breakfast and dining experiences were well-received.
Overall Experience
9.4
Guests had mostly positive experiences with a few noted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 22:28

Property Description

Discover the perfect blend of luxury and comfort at Hyatt Centric Kota Kinabalu, where a remarkable stay awaits you.

Unmatched Amenities
Dive into relaxation with our stunning outdoor swimming pool, or stay active at our state-of-the-art fitness center. Enjoy delicious meals from our on-site restaurant and unwind with a drink at the vibrant bar.

Elegant Accommodations
Experience serenity in our air-conditioned rooms, each featuring a cozy balcony, a flat-screen TV, and a private bathroom with a bidet. Stay connected with complimentary WiFi and keep your refreshments cool in your fridge.

Culinary Delights
Start your day right with our delectable daily breakfast options, including buffet, continental, and American favorites, ensuring a scrumptious morning to kick off your adventures.

Book now for an unforgettable escape at Hyatt Centric Kota Kinabalu!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.1
Based on 1020 reviews
Cleanliness: 8.93
Service: 9.4
Location: 9.94
Room Quality: 8.89
Amenities: 8.42
Value for Money: 8.38
Food and Beverage: 9.43
Overall Experience: 9.4
R
Richard • couple • ch
4
Would not stay again.
Pros:

Good rooftop bar and cocktail Barman.

Cons:

Booking.com rate was twice the standard rate. Poor value for money.
We both had a very upset stomach after dinner (only time in for weeks of travelling).

2026-05-23 • via Nuitee
H
Hannah • extended_group • nl
10
Fijn hotel voor een paar nachten
Pros:

Ruime en schone kamer, zeer uitgebreid ontbijt buffet, vriendelijk personeel.

Cons:

Soms moet je een tijdje wachten voor de lift. Er zijn geen echte ligbedjes bij het zwembad.

2026-05-06 • via Nuitee
J
JUNKO • couple • jp
10
人の優しさを感じる宿泊でした。
Pros:

スタッフの皆さんが笑顔でとても気持ちの良い対応をしてくださいました。朝早くのツアー参加で朝食会場に開始時刻よりも早く行ったのにも関わらず、準備できているものから召し上がってくださいと気持ちよく対応して下さいました。ベッドメイキングもツアーに行く前にお願いするのをすっかり忘れていたのに夜遅くの到着にもかかわらず気持ちよくしてくださいました。本当にありがとうございました♪

Cons:

特にありません

2026-05-03 • via Nuitee
Y
Yit Leng • family_with_children • my
9
Overall, it was a very pleasant experience and we thoroughly enjoyed our stay.
Pros:

1. Front desk / customer service
The front desk and customer service team were exceptionally warm, attentive, helpful, friendly, and resourceful, with special mention to Ms. Diana for her outstanding service.
2. Room and breakfast
The rooms were comfortable and well-maintained, and the breakfast selection was enjoyable.

Cons:

Our check-in experience was delayed, as the room was not ready at the standard 3:00pm time and was only available after 4:15pm.

2026-04-28 • via Nuitee
T
Tracie Wong • solo_traveller • au
7
Pros:

The location

Cons:

Lobby a bit small, bathroom didnt look as clean, there are moulds on the grouting.

2026-04-23 • via Nuitee
R
RINITA • solo_traveller • my
7
Great Location But could be more Luxe
Pros:

The Location is fantastic on Gaya Street- the tourist hub. I was upgraded to a sea view with a balcony, the rooms were huge and well appointed with a separate enclosure for the shower and the WC. Coffee maker and tea and snacks were provided- not sure if this was chargeable but i think they were complimentary- which is great. Too bad i didnt partake. Beds are ok- i had a higher, firmer and better mattress and pillows at the Citadine Waterfront.

Cons:

The mini fridge is a drawer so it will be difiicult to store food apart from drinks. The Property is close to the main KK pier and there is construction work closeby all around, the view of the sea is therefore obstructed from the balcony. The doors are super heavy and is quite disturbing when the rooms across close the door with a bang there is a disturbance in he room. The most disappointing part of the property was the hordes of korean and chinese influencers/ tourists who flood the rooftop at sunset hour and ruin the beautiful sunset experience with their constant posing and crowding. Cannot use the Pool as it becomes the backdrop of the shoot. -Terrible.
No happy hour as such, the cocktails are EXPENSIVE-RM60 for 1 as happy hour- not worth it with the hordes of tourists breathing down your neck. The lobby becomes a bit like a train station waiting room for the chinese and korean toursist, therefore the exclusivity and luxe feeling of the Hyatt is not felt at all. More like a Travel Lodge.

2026-04-21 • via Nuitee
M
MARYA • family_with_children • fr
6
2026-04-19 • via Nuitee
A
Angelina • family_with_children • my
7
Pros:

I love atmosphere .

Cons:

A big fly in my yogurt. The lady who brought me to my seat refused to order breakfast for me. Just simply ask another new waitress came who only said don't know about everything. At the end, I waited more than 40 minutes for my breakfast but came with a Big fly inside.

2026-04-19 • via Nuitee
F
Frederik • couple • de
9
Pros:

Top Hotel in sehr guter Lage, super Ausblick von Pool und Rooftop Bar, toller Service und sehr saubere Zimmer.

2026-04-15 • via Nuitee
J
Jörg • family_with_children • de
10
2026-04-13 • via Nuitee
N
Nixie angel • solo_traveller • sg
10
2026-04-06 • via Nuitee
Z
Zonair • family_with_children • au
7
Pros:

The hotel is across a mall which has a food court .This is quite convenient. Staff very cooperative and attentive .

Cons:

The hotel was not very clean .The beach view rooms are not exactly beach front

2026-04-03 • via Nuitee
W
Widadwaie • family_with_children • bn
9
Pros:

The breakfast buffet was amazing. I can smell they bake croissants

Cons:

Slightly expensive

2026-03-31 • via Nuitee
真的 • couple • tw
9
2026-03-31 • via Nuitee
X
xinpeng • family_with_children • gb
9
2026-03-30 • via Nuitee
T
Tzu-Ting • couple • tw
9
Pros:

服務人員態度非常親切！

Cons:

自助的早餐服務人員好像有點不想上班，帶位沒有確實

2026-03-26 • via Nuitee
M
Mark • family_with_children • ca
5
2026-03-24 • via Nuitee
M
Murray • family_with_children • gb
9
Excellent stay in Kota Kinabalu
Pros:

Breakfast was excellent.
Sky bar had great views and friendly staff. Location was very central.

Cons:

Nothing

2026-03-21 • via Nuitee
A
Amir • family_with_children • bn
10
Fam of three, March 2026
Pros:

Second time staying at Hyatt Centric KK. Love how comfortable and premium it feels staying here. Location is central thus there is less need for my car, and the valet service is top notch. Appreciate that my car is safely parked in the basement.

Cons:

The swimming pool this time, had a sour aftertaste.. not a big deal but makes me wonder how often the water is cleaned. Otherwise, nothing much to complain about really.

2026-03-17 • via Nuitee
A
Alan • couple • au
10
2026-03-14 • via Nuitee