Hotel Promessi Sposi

Hotels
9 (1598 reviews)
Via Italia 4 , Malgrate , it

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Exceptional cleanliness
Attentive staff
Cons:
Some complaints about noise
Staff friendliness issues noted

Categories

Cleanliness
8.75
The hotel provided clean and comfortable accommodations.
Service
9.25
Staff demonstrated professionalism and attentiveness throughout.
Location
9.25
Great location close to everything, with amazing views.
Room Quality
8.75
Rooms were clean and comfortable, though some noise issues were reported.
Amenities
8.75
Standard quality for this hotel tier.
Value for Money
8.75
Standard quality for this hotel tier.
Food and Beverage
9.25
Exceptional breakfast and quality dining options.
Overall Experience
9.25
Overall, the facilities and services were of high quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:14

Property Description

Stunning Lakeside Views
Hotel Promessi Sposi, nestled on the lakeside, offers breathtaking views of Lake Como and the surrounding mountains.

Comfort and Convenience
Enjoy comfortable rooms with private bathrooms, free WiFi, and the option for paid private parking. Stay fit at the gym and free fitness facilities, with spa and wellness amenities available upon request.

Culinary Delights
Savor a mix of Italian and international cuisine at the on-site restaurant, with an additional bistro for lighter bites.

For a memorable stay in Malgrate, book your retreat at Hotel Promessi Sposi and immerse yourself in the beauty of Lake Como.

Important information:

When booking 6 rooms or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 25 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 5 years old stay for € 30 per person per night when using an available extra bed.
    People 6 years old and over stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1598 reviews
Cleanliness: 8.75
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 9.25
Overall Experience: 9.25
S
Samuel • couple • fr
10
2026-02-14 • via Nuitee
R
Rosario • couple • it
10
Pros:

Personale, gentilissimo e disponibile. Struttura molto pulita.

2026-02-14 • via Nuitee
V
Vesta • couple • gb
10
Pros:

Views are just incredible
Staff extremely helpful & friendly

Cons:

N/A

2026-02-14 • via Nuitee
E
Elena • solo_traveller • it
9
2026-02-13 • via Nuitee
A
Abdulrhman • couple • sa
9
Pros:

Wonderful time with this hotel, the staff are really amazing and you can't ask for more

Cons:

The price is little high but can understand due to the services hotel have

2026-02-12 • via Nuitee
F
Francesco • solo_traveller • se
9
Pros:

Fantastico breakfast

2026-02-12 • via Nuitee
H
Henry • couple • mt
9
Very nice staff, good breakfast options but the only downside is you have to pay for parking
Pros:

Location.
Very nice and helpful staff - made an error with the reservation, and they helped me correct it.

Cons:

Had to pay for parking, this is the only "negative".

2026-02-11 • via Nuitee
D
Dariusz • couple • pl
10
2026-02-10 • via Nuitee
L
Luc • extended_group • ch
9
2026-02-10 • via Nuitee
M
Marzia • extended_group • gb
10
tutto molto bello e lo staff super accogliente
Cons:

La doccia era di fronte ai servizi e non all'interno del bagno viaggiando con una collega avrei preferito più privacy

2026-02-10 • via Nuitee
L
luca • couple • it
9
2026-02-09 • via Nuitee
K
Konrad • couple • pl
10
Super 🙌🏽 polecam bardzo!
Pros:

Obiekt świetnie położony, lokalizacja znakomita. Pierwsza linia brzegowa jeziora. Bardzo stylowe wnętrza, super funkcjonalność i absolutnie genialny personel. Bardzo bogate i urozmaicone śniadanie, świeżo pachnąco i pysznie. W pokoju podstawowe wystarczające wyposażenie. Świetny taras na dachu i klimatyczny bar z salą kominkową.

Cons:

Jest kilka rzeczy wymagających naprawy. W łazience można by się przyłożyć do kilku poprawek i liftingu. Płatna strefa spa - to jest lekka przesada by była ona dodatkowo płatna, tym bardziej że to bardzo wersja BasicSpa.

2026-02-09 • via Nuitee
5
539guntarss • Family
2
Poor communication, absurd pricing, and lack of cleanliness
Pros:

​We are very disappointed. We booked this hotel for the SPA, only to find out upon arrival that children under 12 are not allowed. It is absurd that we had to pay the full stay rate for our 7-year-old, yet they were prohibited from entering the SPA. The hotel only notified us of this restriction 24 hours before arrival, when it was too late to cancel.
​The room was not clean—dusty surfaces, stained walls, and a bathroom with no ventilation and a bad odor. To make matters worse, housekeeping removed our room card while we were out, meaning we returned from the cold mountains to a 21°C room. Definitely not worth the price or the 4-star rating. Avoid if you are traveling with children.

2026-02-07 • via Tripadvisor
O
Olivera • couple • ch
9
Pros:

Lokacija je odlična,soba s pogledom na jezero je čudovito,soba čista,osebje prijazno in ustrežljivo,skratka želimo se še vrniti v hotel.

2026-01-31 • via Nuitee
S
Samoska • solo_traveller • us
10
Pros:

The accommodation and staff was very hospitable, in a wonderful location and easy to travel solo.

Cons:

The only thing I’d say is my reservation at their restaurant Lisander was not cancelled ahead of time due to a buyout. I arrived lead to believe I had a dinner reservation and I did not. They should have let me know they couldn’t accommodate me well in advance.

2026-01-31 • via Nuitee
P
patrik • couple • fi
10
Pros:

Everything

2026-01-29 • via Nuitee
N
NATHALIE • extended_group • fr
9
Pros:

Vue magnifique sur le lac. Espace Spa très agréable. Très bon petit déjeuner.

Cons:

Ras

2026-01-29 • via Nuitee
L
Luca • couple • it
10
2026-01-29 • via Nuitee
D
Denis • couple • si
8
2026-01-28 • via Nuitee
G
Güitrón Gallardo • solo_traveller • mx
10
Pros:

Todo está excelente una habitación bastante amplia, una vista impresionante, el desayuno es bueno, la comida del restaurante sabe bien, la habitación está bien equipada, lujosa, todo muy bien en cuanto a la estancia.

Cons:

Solamente el personal del Bar, era muy sarcástico y parecía que no tenía ganas de servir a los demás y dejaba casi golpeaba la mesa con los platos, fuera de eso estuvo excelente la estancia y las personas de recepción y del desayuno muy amables y muy anemas, todo excelente.

2026-01-26 • via Nuitee