Alma de Zorro

Hotels
8.6 (146 reviews)
Calle Ciricote Reg 8 Mza 249 LT 12 Col. Mario Villanueva Madrid , Bacalar , mx

listing image 1
Show all photos

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Shallow end
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Pleasant atmosphere
Cons:
Cleanliness issues
Location drawbacks
Noise at night

Categories

Cleanliness
7.81
Some comments indicated issues with cleanliness and maintenance.
Service
9.28
The staff is often highlighted as attentive and helpful, providing excellent service.
Location
8.12
While some reviews mention the location being nice and quiet, others noted it's somewhat far from the center.
Room Quality
8.97
Rooms described as spacious and comfortable, with good amenities.
Amenities
8.8
Facilities such as the pool and access to the lagoon received positive feedback.
Value for Money
8.66
Overall perceived as providing decent value, though some concerns on maintenance.
Food and Beverage
8.31
Breakfast and available food services were viewed positively.
Overall Experience
8.88
Generally positive experiences with some minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:35

Property Description

Luxurious Garden and Terrace
Alma de Zorro in Bacalar boasts a stunning garden and a relaxing terrace, offering guests the perfect setting to unwind and enjoy the serene surroundings.

Refreshing Outdoor Swimming Pool
Guests can take a dip in the inviting outdoor pool, ideal for a refreshing swim under the warm sun.

Comfortable and Secure Accommodations
The air-conditioned rooms at this 3-star hotel provide a cozy retreat, each equipped with modern amenities including free WiFi, a flat-screen TV, and a safety deposit box for added convenience.

For a delightful stay in Bacalar, book your room at Alma de Zorro and experience true relaxation and comfort.

Important information:

Reservations of more than 3 rooms must pay an advance payment of 50% prior to check in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

8.6
Based on 146 reviews
Cleanliness: 7.81
Service: 9.28
Location: 8.12
Room Quality: 8.97
Amenities: 8.8
Value for Money: 8.66
Food and Beverage: 8.31
Overall Experience: 8.88
A
Andrea • extended_group • es
8
2026-04-22 • via Nuitee
P
Patricia Cecilia • family_with_children • mx
8
Bonito Hotel con toque pintoresco y servicio cálido.
Pros:

El servicio en recepción bastante bueno. Me encanta que tengan café caliente y agua a la mano (a cualquier hora) a disposición del huesped.
La decoración y toques del hotel me gustaron mucho.
El shampoo y acondiconador que encuentras en la ducha es excelente. (difícil encontrar algo bueno en los hoteles) y este es bastante bueno!!! :) nos encantó.

Cons:

La limpieza no estaba del todo perfecta. El aire acondicionado no enfríaba muy bien.
La cancelería hacia el balcón no tiene segurito. (Dio un poco de temor dejar nuestras cosas personales con confianza) porque los balcones colindan con la habitación del costado fácilmente. Deberían mejorar eso. Es un servicio de seguridad que a todo huesped le gusta.
Ojalá pronto pavimenten la calle del hotel. Es bastante rudo manejar para entrar. Quizá comenzar con el área de estacionamiento.

2026-04-14 • via Nuitee
S
Samuel • family_with_children • fr
7
Hôtel correct pour le prix et chambre spacieuse
Pros:

La chambre très spacieuse

2026-04-12 • via Nuitee
J
Juliette • family_with_children • fr
7
Pros:

L'accueil : Stefanie étair très agréable et nous a donné de bons conseils, c'est très appréciable

Cons:

Aucun débit dans la douche
Humidité ++ dans la chambre malgré la clim
Déshumidificateur hors service
Odeurs de canalisations très fortes le matin

2026-04-09 • via Nuitee
J
Joseph Geo • extended_group • ca
10
2
Pros:

Nice staff , Coffee at the place is very good . Near to the downtown

Cons:

Nothing

2026-04-08 • via Nuitee
L
Lee Ann • couple • us
10
Excellent Hotel w/ Great Value, Close to Laguna Views
Pros:

Everything was great! The value of this hotel was wonderful, better than I expected given the price. The staff were wonderful. Stephy was sweet and super helpful and even helped us pick a quieter room, since I am a light sleeper. Carlos was also very helpful organizing taxis for us - all around great stay!

Walking distance to a nice beach club, and 30 minutes from the center, with an easy path that walks alongside the laguna!

2026-03-31 • via Nuitee
V
Verónica • family_with_children • es
10
Precioso rincón, alejado del mundanal ruido
Pros:

Es un hotel decorado con buen gusto y su personal es atento y amable. Especial mención merece Eduardo, nos orientó para conocer lo mejor de Bacalar.

Cons:

Del hotel me gustó todo. Lo que sugiero es alquilar coche si te hospedas fuera del centro de Bacalar. Alma de Zorro tiene aparcamiento 🅿️

2026-03-23 • via Nuitee
L
Leticia • couple • br
7
Necessita de carro para se hospedar lá
Pros:

Cama espaçosa ( juntamos as duas), quarto espaçoso, funcionários educados

Cons:

Distância até o centro
Internet não funcionava
Sem local próximo para refeições

2026-03-09 • via Nuitee
H
Hector • couple • mx
9
Excelente ubicación y muy recomendable
Pros:

Muy agradable y sobre todo muy atentos en toda la estancia. Gracias

2026-03-03 • via Nuitee
C
cindy • family_with_children • fr
10
On a adoré. Et le village en vaut le détour
Pros:

Lieu très sympa et calme! Superbe deco et personnel très sympa

Cons:

Un peu retiré du centre. Donc besoin de la voiture

2026-02-27 • via Nuitee
E
Eleazar • couple • us
9
Excellent
Pros:

Everything great

Cons:

Hard to find on highway

2026-02-24 • via Nuitee
P
Parricia • extended_group • nl
7
Potentieel goed verblijf, maar te duur voor wat het nu is.
Pros:

Het is een mooi nieuw verblijf. Ze zijn nog wel aan het bouwen. Het is schoon en personeel is aardig. Gratis thee en goede koffie en water.

Cons:

Communicatie verliep langzaam op Booking.com uiteindelijk geboekt omdat ik niet snel reactie kreeg op Airbnb. Het personeel was er al vroeg bij en maakte veel lawaai door veel met elkaar te praten onderling en te lachen om 8 uur in de ochtend. Ook ging het hotel muziekje aan zo vroeg. Alles is vrij gehorig. Het lijkt allemaal groter op de foto’s, er is een heel klein zwembadje en de rest zit nog in de verbouwing. Dat had wel in de advertentie benoemt kunnen worden. Kwa prijs vonden wij dit niet in verhouding.

2026-02-24 • via Nuitee
M
Marko • couple • hr
9
2026-01-30 • via Nuitee
R
Romain • family_with_children • fr
9
Pros:

Le personnel était top. L'hôtel était en travaux. Je pense qu'il sera vraiment sympa une fois fini!

2026-01-28 • via Nuitee
M
mercedes • family_with_children • ar
10
Pros:

Muy buena habitación, limpia y con detalles de un hotel de más categoría: las toallas, el café, la decoración. La ducha excelente. La entrada puede ser un poco oscura pero todo el resto vale mucho la pena. La atención: excelente!

2026-01-25 • via Nuitee
D
Douwe • couple • nl
9
Pros:

Mooie plek met fijne kamers en comfortabele bedden. De eigenaar is erg vriendelijk en deelt graag tips voor de omgeving. Een auto is handig om het best ver uit het centrum ligt, maar een taxi is ook makkelijk besteld bij de receptie. Wij betaalden 50, 70 en 100 pesos voor hetzelfde ritje - dus stel vooraf even een prijs vast met de chauffeur.

Het is er stil en rustig. Op loopafstand zit een eco lodge waar je kunt ontbijten en op maandagochtend 6:45 bij zonsopkomst gratis een yoga les kunt volgen.

2026-01-20 • via Nuitee
L
Lars • couple • de
7
2026-01-20 • via Nuitee
R
RICARDO • couple • mx
10
Dream vacation at Alma de Zorro!!
Pros:

What an spectacular hotel, the ambiance, location, rooms, everything is amazing.
The service from all the staff is outstanding, they are very warm and helpful.
We will come back to this wonderful place and I recommend it to all, it is simply amazing.
Thank you to all the team!!

2026-01-19 • via Nuitee
S
Sidmara • couple • br
8
Pros:

Quartos novíssimos. Decoração muito típica do local

Cons:

Apenas uma ressalva para a pressão da água do chuveiro. De resto tudo incrível

2026-01-13 • via Nuitee
D
Daniel • extended_group • mx
9
Escapada en bacalar
Pros:

La nueva piscina y el dueño del lugar Eduardo un tipo muy simpático y atento

2026-01-12 • via Nuitee