Candeo Hotels Kumamoto Shinshigai

Hotels
•
Candeo Hotels
8.6 (2960 reviews)
Chuo-ku Shinshigai 8-7 , Kumamoto , jp

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Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Soundproof rooms
Facilities for disabled guests
Hot tub/Jacuzzi
Sauna
Wheelchair accessible
Lower bathroom sink
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Service inconsistencies
Cleanliness issues in common areas

Categories

Cleanliness
8.08
Some reviews mentioned issues with cleanliness in public areas.
Service
8.85
Issues with service quality were noted, but many praised the professionalism of the staff.
Location
9.09
Multiple reviews highlighted the central and convenient location.
Room Quality
8.54
Guests appreciated room comfort and amenities.
Amenities
8.57
Spa and onsen received positive mentions.
Value for Money
8.53
Generally seen as a good value for the overall experience.
Food and Beverage
8.68
Breakfast options were noted as diverse and delicious.
Overall Experience
8.45
Overall satisfaction was high, with some frustrations noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:15

Property Description

Luxurious Spa Experience
Indulge in a relaxing spa experience at Candeo Hotels Kumamoto Shinshigai, featuring a sauna and hot tub to unwind after a day of exploring the city.

Multilingual Reception
Feel at ease with our reception staff fluent in English, Japanese, and Korean, ready to assist you with any inquiries or guidance needed during your stay.

Convenient Location
Situated within close proximity to iconic landmarks such as Kumamoto Castle and Suizenji Park, Candeo Hotels Kumamoto Shinshigai offers easy access to the city's popular attractions.

Experience comfort and convenience at Candeo Hotels Kumamoto Shinshigai - book your stay now for a memorable getaway.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KMJ

Location

Guest Reviews

8.6
Based on 2960 reviews
Cleanliness: 8.08
Service: 8.85
Location: 9.09
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.68
Overall Experience: 8.45
C
CHIAYU • solo_traveller • tw
10
2026-02-15 • via Nuitee
進 • solo_traveller • jp
10
2026-02-14 • via Nuitee
J
junzaburou • solo_traveller • jp
7
2026-02-14 • via Nuitee
E
Ellis • couple • ca
9
great view
Cons:

Noise from other guests

2026-02-14 • via Nuitee
C
CHIEN CHUNG • family_with_children • tw
8
2026-02-14 • via Nuitee
洪 • family_with_children • tw
10
2026-02-13 • via Nuitee
Y
yuen • couple • cn
10
2026-02-12 • via Nuitee
Z
ZIHSYUAN • couple • tw
9
房間在日本其他旅店比是比較大，3人房是馬桶跟洗澡的地方乾濕分離
Pros:

房間在日本偏大

2026-02-12 • via Nuitee
Y
Yao Ting • family_with_children • tw
10
Pros:

有窗台的房型，還能看到熊本城天守閣，好棒！

2026-02-11 • via Nuitee
L
Laurie-Anne • couple • ca
10
2026-02-10 • via Nuitee
T
Takeshi • extended_group • jp
5
2026-02-10 • via Nuitee
日菜乃 • family_with_children • jp
7
大浴場だけが残念
Pros:

部屋も広く綺麗だった
エレベーターも4つありいつでも待つことがなかった
フロントスタッフの方の対応がとてもよかった

Cons:

外国人が多いため、大浴場がとても不衛生
タオルが床に散乱していたり、シャワーヘッドが水の溜まった桶に入って放置されていたりした。
体を洗わずに湯船に入ったり、サウナから出てそのまま湯船に入ったりと、感染症等にとても不安があり、子供を安心してお風呂に入れることができなかった。
また、清掃のタイミングが少ないせいか、朝の入浴時、夜入ったときと同じ状態のままであった。
観光地ということもあり外国人がホテルの収入源であるというのはわかるが、それならもう少し外国語での案内を多くするべき。
お風呂にも事細かく外国語での張り紙等をしてほしい。（特にアジア人）
掃除のタイミングも増やすべき。大浴場と値段が決めてで予約したが、不衛生すぎる。
部屋、値段、スタッフの対応がとてもいいのに残念。

2026-02-09 • via Nuitee
T
Tian Huat • family_with_children • sg
10
Convenient location, spacious and clean rooms
Pros:

The location is great, walkable distance from the shopping district. The parking is just beside the hotel and there is a person manning the place, and was helpful. The rooms were super spacious and clean.

Cons:

The breakfast spread could be better.

2026-02-08 • via Nuitee
C
Ching Long • extended_group • hk
10
2026-01-31 • via Nuitee
C
CHIENLIANG • family_with_children • tw
10
Pros:

住宿環境乾淨寬敞，緊臨上/下通，熊本城也近，購物天堂，CP值很高。

Cons:

離熊本車站稍遠，如搬運大型行李需叫計程車較方便。

2026-01-28 • via Nuitee
D
Dawn • couple • us
10
Perfect hotel with baths and sauna!
Pros:

We loved the room size, comfortable bed and pillows, and the fabulous sky spa. The sauna and cold plunge were especially great after walking in the city. Candeo is always a great value for the price.

Cons:

Nothing

2026-01-28 • via Nuitee
C
CHIENLIANG • family_with_children • tw
10
Pros:

住宿環境乾淨寬敞，離熊本城與櫻町巴士站近。

Cons:

離熊本車站較遠，相聚旅遊搬運行李箱較難坐電車。

2026-01-28 • via Nuitee
Y
YIZHEN • extended_group • tw
10
2026-01-28 • via Nuitee
佳頤 • family_with_children • tw
9
2026-01-27 • via Nuitee
J
JIANHUNG • couple • tw
10
2026-01-25 • via Nuitee