Candeo Hotels Kumamoto Shinshigai

Hotels
•
Candeo Hotels
8.6 (3200 reviews)
Chuo-ku Shinshigai 8-7 , Kumamoto , jp

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Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Soundproof rooms
Facilities for disabled guests
Hot tub/Jacuzzi
Sauna
Wheelchair accessible
Lower bathroom sink
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Service inconsistencies
Cleanliness issues in common areas

Categories

Cleanliness
8.08
Some reviews mentioned issues with cleanliness in public areas.
Service
8.85
Issues with service quality were noted, but many praised the professionalism of the staff.
Location
9.09
Multiple reviews highlighted the central and convenient location.
Room Quality
8.54
Guests appreciated room comfort and amenities.
Amenities
8.57
Spa and onsen received positive mentions.
Value for Money
8.53
Generally seen as a good value for the overall experience.
Food and Beverage
8.68
Breakfast options were noted as diverse and delicious.
Overall Experience
8.45
Overall satisfaction was high, with some frustrations noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:15

Property Description

Luxurious Spa Experience
Indulge in a relaxing spa experience at Candeo Hotels Kumamoto Shinshigai, featuring a sauna and hot tub to unwind after a day of exploring the city.

Multilingual Reception
Feel at ease with our reception staff fluent in English, Japanese, and Korean, ready to assist you with any inquiries or guidance needed during your stay.

Convenient Location
Situated within close proximity to iconic landmarks such as Kumamoto Castle and Suizenji Park, Candeo Hotels Kumamoto Shinshigai offers easy access to the city's popular attractions.

Experience comfort and convenience at Candeo Hotels Kumamoto Shinshigai - book your stay now for a memorable getaway.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KMJ

Location

Guest Reviews

8.6
Based on 3200 reviews
Cleanliness: 8.08
Service: 8.85
Location: 9.09
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.68
Overall Experience: 8.45
H
HARUNA • extended_group • jp
9
満足
Pros:

キレイだった

Cons:

温泉の脱衣所、お客さんも使えるモップがあったらよかった。髪の毛がたくさん落ちていたので。

2026-05-09 • via Nuitee
O
onomura • solo_traveller • jp
7
Pros:

風呂とスタッフの対応

Cons:

場所が分かりにくかった。

2026-05-09 • via Nuitee
H
Hans • solo_traveller • be
9
Great value, great location, great hotel!
Pros:

Location, space of the room, in house onsen

Cons:

A little sacket of coffee or tea available in the room would be nice for the morning.

2026-05-09 • via Nuitee
P
Pichaya • family_with_children • th
10
Pros:

ห้องสวยใหม่ ตกแต่งดีมาก กว้างขวาง ทำเลดี เดินช็อปปิ้งสะดวก ที่แช่น้ำสวย ทันสมัย อาหารเช้าดี

Cons:

เวลาทานอาหารเช้าน้อยไปหน่อย สำหรับครอบครัวที่มากับเด็กเล็ก

2026-05-08 • via Nuitee
S
Sen • solo_traveller • be
10
2026-05-07 • via Nuitee
A
Anna • extended_group • jp
8
Beautiful hotel in central Kumamoto.
Pros:

The hotel itself is located in a great area within an easy walk from many attractions and restaurants. The hotel is beautiful and impressive, and has an onsen located on the roof which we enjoyed during our visit. I don't believe the water is a natural hot spring, but it was still nice to relax in a public bath after a long day of walking and sightseeing. Comfortable beds and a nice, clean room.

Cons:

Breakfast was quite expensive, so we opted not to enjoy it and ate elsewhere. Staff were polite, but very stiff. There is parking available on site and the night rates are reasonable, but parking your car before the 3PM check-in makes it more expensive.

2026-05-07 • via Nuitee
T
tukasa • family_with_children • jp
5
普通
Pros:

朝食が良かった

Cons:

お風呂換気扇が汚い
冷蔵庫がまったく冷えない

2026-05-06 • via Nuitee
Y
yutaka • extended_group • jp
3
落ち着かない
Pros:

繁華街に近い

Cons:

風呂が狭い

2026-05-06 • via Nuitee
T
Tomoaki • solo_traveller • jp
4
期待外れ｡
Pros:

特になし。

Cons:

多くてすべては書けない｡指定駐車場が高い。部屋に机などの小物を置く場所が少ない｡思っていたより大浴場が狭い。朝食会場が狭くて行列が途切れず、食べ物が取れない｡など
まったくゆったりできなかった。

2026-05-06 • via Nuitee
E
Erika • extended_group • jp
10
2026-05-05 • via Nuitee
S
so young • solo_traveller • kr
10
2026-05-05 • via Nuitee
C
Ching Hung • family_with_children • tw
8
2026-05-05 • via Nuitee
M
MAMABU • couple • jp
10
2026-05-05 • via Nuitee
G
goro • couple • jp
7
良かった。
Pros:

屋上お風呂あり。すぐに部屋に行ける。街中で便利。

Cons:

洗面台　排水口目皿周り水あか有り。　激落ちメラミンスポンジで、擦ったら取れます。宜しくお願い致します。

2026-05-05 • via Nuitee
M
May • couple • sg
8
2026-05-05 • via Nuitee
Y
YOUICHI • solo_traveller • jp
7
2026-05-05 • via Nuitee
M
M.K. • solo_traveller • ch
8
Grosse Zimmer in guter Lage
Pros:

Das Zimmer und Bett waren gross und das Bett und das Sofa sehr bequem. Das Frühstück war im obersten Stock wodurch man eine super Aussicht auf das Kumamoto Schloss während dem Essen hatte. Das Personal war auch sehr nett und hat mir für das Onsen direkt kostenlose Kleber zum Überdecken meiner kleinen Tattoos gegeben. Ich hätte das Onsen auch nach Mitternacht benutzen können, hatte dies jedoch schlussendlich nicht gemacht. Die Lage des Hotels ust auch super und man kommt an viele Orte bequem zu Fuss oder per Tram hin.

Cons:

Das Frühstücksbüffet war okay aber leider gab es keine Abwechslung. Ich denke auch, dass das Treppenhaus etwas besser beschriftet hätte sein können, damit man nicht immer den Aufzug nehmen muss wenn man zB nur eine Etage wechselt um zur Waschmaschine zu kommen.

2026-05-04 • via Nuitee
P
PING-MIN • family_with_children • tw
9
早餐豐富,服務到位,窗外的街景也很漂亮,是一間很棒的飯店。
2026-05-04 • via Nuitee
K
Klára • couple • cz
9
Pros:

Perfect location and open-air onsen.

2026-05-04 • via Nuitee
A
Ayame • couple • jp
8
2026-05-04 • via Nuitee