Hotel Indigo - Exeter by IHG

Hotels
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Hotel Indigo
8.6 (3293 reviews)
3 Catherine Street , Exeter , gb

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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Clean rooms
Great facilities
Cons:
Poor breakfast service
Inconsistent staff availability
Noise disturbances

Categories

Cleanliness
8.13
Concerns raised about the cleanliness of the shower facilities in the spa, indicating a need for improvement.
Service
8.4
Mixed reviews; reception service experienced delays and inconsistencies.
Location
9.14
Central location noted positively in multiple reviews.
Room Quality
8.59
Rooms were described as clean, stylish, and comfortable, though noise issues were highlighted.
Amenities
9.22
Good facilities noted, enhancing the overall stay experience.
Value for Money
9.08
Amenities and location justify the pricing, though some service aspects may affect overall value.
Food and Beverage
7.13
Significant complaints regarding breakfast service and food availability.
Overall Experience
9.1
Overall positive experiences marred by specific service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 07:05

Property Description

Luxurious Accommodations
Hotel Indigo - Exeter, an IHG Hotel boasts air-conditioned rooms with modern amenities including a coffee machine, minibar, and flat-screen TV. Some rooms even offer balconies with city views, ensuring a comfortable and relaxing stay.

Relaxation and Dining
Guests can unwind in the hotel's sauna or explore the garden and terrace. The on-site restaurant and bar offer delicious dining options, while the daily breakfast caters to all preferences with buffet, à la carte, and continental choices.

Convenient Location
Located in Exeter, guests can easily access nearby attractions such as Sandy Park Rugby Stadium and Newton Abbot Racecourse. With a 24-hour front desk, free WiFi, and proximity to Exeter International Airport, Hotel Indigo - Exeter ensures a seamless and enjoyable stay.

Book now for a luxurious and convenient stay at Hotel Indigo - Exeter, an IHG Hotel.

Important information:

The use of the fitness suite is free of charge to hotel guests, but additional charges apply for use of The Spa area in the Retreat and treatments. Guests are strongly advised to pre-book treatments and spa sessions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EXT

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.6
Based on 3293 reviews
Cleanliness: 8.13
Service: 8.4
Location: 9.14
Room Quality: 8.59
Amenities: 9.22
Value for Money: 9.08
Food and Beverage: 7.13
Overall Experience: 9.1
S
sonmez • solo_traveller • tr
7
Konumu açısından güzel bir otel
Pros:

Çalışanlar ilgili, otelin konumu merkezi ve güzel

Cons:

Odalar çok havasız, pencere açılmıyor , her yer halı ve yoğun bir halı kokusu ve havasız bir ortamı var odaların ve koridorun

2026-05-09 • via Nuitee
D
Doreen • solo_traveller • gb
10
Fabulous Experience
Pros:

The hotel I thought was excellent with excellent friendly staff. The breakfast was delicious. Everything was clean and tidy and I loved it. I will return very soon with friends and family.

Cons:

Nothing, it was all good

2026-05-08 • via Nuitee
J
Jason • couple • gb
4
2026-05-08 • via Nuitee
S
Sally • extended_group • gb
10
2026-05-08 • via Nuitee
M
Mary Lu • solo_traveller • gb
8
Excellent stay
Pros:

All staff were helpful and efficient, decor lovely, location very good
Room facilities excellent (coffee machine, fresh milk, plentiful towels and soap/shampoo etc)

Cons:

Noise from corridor, doors banging

2026-05-07 • via Nuitee
C
Christopher • family_with_children • gb
10
Pros:

All

Cons:

Nothing

2026-05-07 • via Nuitee
D
Debbie • couple • gb
8
Beautiful hotel, great location.
Pros:

Decor, reception staff. Bar staff.

Cons:

They were short on staff of an evening, they were lovely and tried but they needed more. My phone did not work in my room to order room service.

2026-05-06 • via Nuitee
K
Kyran • couple • gb
10
Very pleasant
Pros:

Amazing room

Cons:

N/a

2026-05-06 • via Nuitee
P
Paul • couple • gb
10
2026-05-06 • via Nuitee
C
Colin • solo_traveller • gb
5
Great hotel, fantastic location, room small but well equipped and clean BUT Room 416 is too noisy
Cons:

My room was right next to the housekeeping storage rooms and the first morning the cleaners were in and out from 7am and talking loudly to each other. I asked Reception if I could move room due to the noise but they never came back to me and the following morning the noise started at 6.50am with doors slamming every few minutes. When I checked out I did state that the noise is not really acceptable but they were not particularly interested.

2026-05-05 • via Nuitee
K
Kelly • couple • gb
7
Disappointing and not worth the expense.
Pros:

Great location, lovely welcoming reception staff, nice size room with a lovely bath.

Cons:

There was only machine coffee available and very little of it. Breakfast was terrible. We were asked to sit and no one came and took our order of 15/20 minutes. We asked for a cafeteria and we were told they are available at the breakfast. They weren’t so again I asked and staff said they’d bring us this over. I had to ask again 15 minutes later as still no coffee. Breakfast was finally served 20 minutes later. It was over cooked, stewed beans and dried up sausage. One lift didn’t work for the whole time we stayed so it was tricky carting our luggage between flows to level 5. Very disappointing. No apologies or asked how anything was. Not worth the price you pay for the room and/or breakfast. A lot of money and left deflated and disappointed with the stay.

2026-05-05 • via Nuitee
P
peter • couple • gb
10
Great stay
Pros:

Great location: in the centre of Exeter. Friendly staff at check-in and at the bar. Nice size, clean rooms with large shower.

Cons:

All very good.

2026-05-05 • via Nuitee
W
Willem • extended_group • nl
10
2026-05-04 • via Nuitee
C
Claire • solo_traveller • gb
9
Pros:

Very stylish rooms, comfortable beds and great central location without being noisy.

2026-05-04 • via Nuitee
M
Mariel • solo_traveller • ae
7
Nice hotel overall with its location being the strongest selling point.
Pros:

Location is amazing although hard to get there by taxi.

Cons:

TV Channels are poor. Some news channels should be available. Amenities could also be improved. The fact that windows do not open was not pleasant. Check in and out times could be improved a lot. Check in is too late (3pm) and check out is too early (11am).

2026-05-04 • via Nuitee
H
Hayley • couple • gb
7
The spa was disappointing and a bit grubby but the hotel had a warm feel with lovely decor and clean rooms with friendly
Pros:

Lovely decor and the room was very clean with a lovely comfy bed. The reception staff were very helpful and friendly.

Cons:

The jacuzzi was dirty with brown marks on the side and on the head rests and the jets weren’t fully working. The other jacuzzi was closed. The steam room had a lot of hair on the bench and unfortunately didn’t smell fresh- almost of drains. It also wasn’t clear at time of booking that the spa was not included and free for hotel guests. The were no keys for the lockers so there was no where to keep valuables safe. Frustratingly, when we checked in at 2.30pm it was completely booked all day. The lift to our floor was out of order and there was quite a long wait for bowls at breakfast so we couldn’t have our cereal/yoghurt. We were quoted different prices for breakfast from different staff .

2026-05-04 • via Nuitee
M
Marie • couple • gb
10
Great stay
Pros:

Lovely room

2026-05-04 • via Nuitee
H
Harry • solo_traveller • gb
7
Average hotel good location
Pros:

The hotel is centrally located, close the grounds of the Cathedral and a short walk from the Quay. Lots of restaurants in the nearby shopping centre.

Cons:

The rooms are average, and the bathroom I had was showing signs of age. It wasn’t particularly clean, and the shower mat had a dirty mark on one side.

2026-05-04 • via Nuitee
E
Elaine Thorne • solo_traveller • gb
10
Great Hotel
Pros:

Wonderful hotel, perfect location. Staff very attentive. Got upgraded to a suite,lovely room , would definitely stay again

Cons:

One of the lifts not working. So had to use other lift and go up a flight and walk down stairs to our level 5
Would not stop me from staying again.

2026-05-03 • via Nuitee
R
Robert • solo_traveller • gb
9
Great hotel in the centre of Exeter
Pros:

Great location, professional and friendly staff, clean and trendy hotel. Roof top bar is amazing!

Cons:

No onsite parking.

2026-05-02 • via Nuitee