Hotel Indigo - Exeter by IHG

Hotels
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Hotel Indigo
8.6 (3155 reviews)
3 Catherine Street , Exeter , gb

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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Clean rooms
Great facilities
Cons:
Poor breakfast service
Inconsistent staff availability
Noise disturbances

Categories

Cleanliness
8.13
Concerns raised about the cleanliness of the shower facilities in the spa, indicating a need for improvement.
Service
8.4
Mixed reviews; reception service experienced delays and inconsistencies.
Location
9.14
Central location noted positively in multiple reviews.
Room Quality
8.59
Rooms were described as clean, stylish, and comfortable, though noise issues were highlighted.
Amenities
9.22
Good facilities noted, enhancing the overall stay experience.
Value for Money
9.08
Amenities and location justify the pricing, though some service aspects may affect overall value.
Food and Beverage
7.13
Significant complaints regarding breakfast service and food availability.
Overall Experience
9.1
Overall positive experiences marred by specific service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 07:05

Property Description

Luxurious Accommodations
Hotel Indigo - Exeter, an IHG Hotel boasts air-conditioned rooms with modern amenities including a coffee machine, minibar, and flat-screen TV. Some rooms even offer balconies with city views, ensuring a comfortable and relaxing stay.

Relaxation and Dining
Guests can unwind in the hotel's sauna or explore the garden and terrace. The on-site restaurant and bar offer delicious dining options, while the daily breakfast caters to all preferences with buffet, à la carte, and continental choices.

Convenient Location
Located in Exeter, guests can easily access nearby attractions such as Sandy Park Rugby Stadium and Newton Abbot Racecourse. With a 24-hour front desk, free WiFi, and proximity to Exeter International Airport, Hotel Indigo - Exeter ensures a seamless and enjoyable stay.

Book now for a luxurious and convenient stay at Hotel Indigo - Exeter, an IHG Hotel.

Important information:

The use of the fitness suite is free of charge to hotel guests, but additional charges apply for use of The Spa area in the Retreat and treatments. Guests are strongly advised to pre-book treatments and spa sessions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EXT

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.6
Based on 3155 reviews
Cleanliness: 8.13
Service: 8.4
Location: 9.14
Room Quality: 8.59
Amenities: 9.22
Value for Money: 9.08
Food and Beverage: 7.13
Overall Experience: 9.1
S
Sadie • couple • gb
8
Would go back
Pros:

Amazing location, nice interior. Lovely staff.

Cons:

Bedroom noise - not sure if it was a fan or something else but we couldn’t turn it off. If stayed more than one night would have raised the issue but it was fine!

2026-02-28 • via Nuitee
R
Rachel • family_with_children • gb
8
Pros:

All good but very disappointing to have to pay for the spa, given the hotel rates for this hotel would have expected free access - this would put me off returning as there are hotels at similar rates with these amenities included for guests otherwise
friendly and helpful staff - and we enjoyed our stay so many thanks xx

2026-02-28 • via Nuitee
M
Meeta • couple • in
10
2026-02-27 • via Nuitee
C
Clair • couple • gb
5
Disappointing, we chose for the location but there are others just as convenient
Pros:

Perfect location
The rooms and bar area are immaculate and well decorated

Cons:

With exception of the young lady who checked us out, the staff were less than impressive although I did feel sorry for the girl working the bar area during the day as she was alone having to serve food and drinks so maybe low moral there
But ultimately the biggest surprise was not being able to have a drink at the bar at 10.30pm after returning from our dinner and show, we were told by someone behind the bar that if we waited for half an hour the night staff would arrive and then we could have one, I would be very interested in finding out why? They even asked “are you residents?” And when I replied yes we still couldn’t have a drink 😂

2026-02-27 • via Nuitee
A
Agnieszka • solo_traveller • gb
9
Pros:

Great location

Cons:

A bit pricey

2026-02-26 • via Nuitee
F
Felicity • family_with_children • gb
6
Plant stay love the hotel and staff ,wouldn’t book that room again
Pros:

We have stayed here 5 times but have always been at the back end of the hotel …. This time we booked a few weeks in advance and had a city view room and rat extemely noisy opposite a night club

Cons:

The notice from the city centre opposite a night club

2026-02-26 • via Nuitee
J
Jasmine • couple • gb
8
2026-02-26 • via Nuitee
C
Charlotte • extended_group • gb
10
Brilliant stay and will be back
Pros:

Fantastic hotel and will absolutely be back

Cons:

Nothing

2026-02-25 • via Nuitee
E
Emma • couple • fr
10
Pros:

Central location

2026-02-25 • via Nuitee
C
Christine • solo_traveller • us
6
Great location: helpful and professional staff.Breakfast area / food extremely disappointing..
Pros:

Wonderful staff

Cons:

Breakfast - extremely poorly managed and maintained with few staff and long wait for a cooked meal .

2026-02-25 • via Nuitee
B
Brandon • couple • gb
9
2026-02-24 • via Nuitee
C
Cynthia • solo_traveller • gb
7
Good location and decor, cleanliness has room to improve
Pros:

New and modern. Good location. Friendly staff. Good room service food. Quick check in.

Cons:

Windows can’t be opened so a little stuffy. Shower edges have lots of black mould. Hot breakfast took 20 min to prepare so you may prefer continental breakfast if you are in a hurry.

2026-02-24 • via Nuitee
N
Nia • couple • gb
9
2026-02-24 • via Nuitee
B
Beth • couple • gb
6
Mixed
Pros:

Location and decor

Cons:

The room was small with a tiny window. The aircon and the plumbing was very noisy. Some of the lights didn’t work. We found a dirty sock in the bedroom

2026-02-24 • via Nuitee
D
DriftwoodCafe • couple • gb
10
2026-02-23 • via Nuitee
L
Lucy • solo_traveller • gb
6
Pros:

location was great, rooms were nice but a little tired in places like bathroom grout.

Cons:

The breakfast was very disappointing, awful service, not enough staff, not enough food or correct orders
we did get a refund for the breakfast however it was a disappointing end to our stay

2026-02-23 • via Nuitee
L
Lewis • solo_traveller • gb
10
2026-02-23 • via Nuitee
G
GARY • family_with_children • gb
7
2026-02-22 • via Nuitee
A
Alex • family_with_children • gb
7
Convenient, great location
Pros:

Location

Cons:

Oriel nightclub over the road was exceptionally loud on Friday night and kept us awake as did slamming room doors and noise from the corridor.
Rooftop bar wasn’t very welcoming, staff looked bored

2026-02-22 • via Nuitee
B
Beth • couple • gb
7
Nice room and bar, great location. Not quite good enough standard for the cost.
Pros:

Location is excellent.
Rooftop bar is great.
Beds were really comfortable and room was clean.

Cons:

Fixtures and fittings in the room were broken…chipped teacups, lights not working and shower handle coming off the wall.
Breakfast was horrendous. Despite arriving an hour and a half before the end of breakfast, lots had run out and not replaced. We waited over 50 minutes for our hot food which then meant we missed our spa booking. Reception staff just said I could have an email to express my concerns too. Spa manager was great and said we could have a refund for breakfast when we checked out, this didn’t happen.

2026-02-22 • via Nuitee