Hyatt Regency Mexico City Insurgentes WTC

Hotels
•
Hyatt Regency
8.8 (255 reviews)
Av. Insurgentes Sur 724 Col Del Valle , Mexico City , mx

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Attentive staff
Great location
Delicious breakfast
Cons:
Room cleanliness issues
High early check-in charges
Limited dining options

Categories

Cleanliness
8.01
The room wasn't clean for one night and there were complaints about the bathroom leaking.
Service
9.98
The staff provided attentive and exceptional service, significantly enhancing the overall experience.
Location
9.52
Great location near restaurants and shops, making it convenient for guests.
Room Quality
8.47
Overall room quality is good, though some guests found the size smaller than expected.
Amenities
8.5
Amenities were satisfactory but limited dining options and bar services were noted.
Value for Money
7.96
Early check-in charges were excessively high, leading to disappointment.
Food and Beverage
9.01
Breakfast received high praise for its quality, although options for dietary restrictions were lacking.
Overall Experience
8.98
The combination of service and location resulted in a positive overall experience, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:15

Property Description

Luxurious Rooms with Modern Amenities
Experience comfort and style at Hyatt Regency Mexico City Insurgentes with rooms featuring flat-screen TVs, air conditioning, and private bathrooms. Selected rooms even offer a terrace for a stunning view of the city.

Convenient Location Near Major Attractions
Located just a few kilometers away from iconic landmarks such as Chapultepec Castle, The Angel of Independence, and Chapultepec Forest, our hotel is the perfect base for exploring Mexico City's rich culture and history.

Exceptional Dining and Fitness Facilities
Start your day with a delicious breakfast offering various options. Stay active at the fitness center or unwind at the on-site restaurant and bar. With 24-hour room service and a welcoming staff, your stay with us will be truly memorable.

Book your stay at Hyatt Regency Mexico City Insurgentes for an unforgettable experience in Mexico City.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 15 per day.

Location

Guest Reviews

8.8
Based on 255 reviews
Cleanliness: 8.01
Service: 9.98
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 7.96
Food and Beverage: 9.01
Overall Experience: 8.98
L
LI FU • couple • sv
8
2026-06-04 • via Nuitee
E
Espino • solo_traveller • mx
9
2026-06-04 • via Nuitee
M
Mon • family_with_children • mx
9
BIEN
Pros:

BIEN

Cons:

MAS RESTAURANTES

2026-05-27 • via Nuitee
5
510kylew • NONE
10
Great, convenient, and modern hotel in Mexico City!
Pros:

The Hyatt Regency Insurgentes has an excellent location with easy access to public transportation. Insurgentes is one of the main arteries running north to south through the city, which makes getting around very simple.

The hotel itself feels brand new, with spacious and super comfortable rooms and common areas. The staff are professional, welcoming, and very helpful. I especially appreciated the lounge access and that Hyatt status is truly recognized and valued here.

Excellent stay overall and highly recommended!

2026-05-24 • via Tripadvisor
C
Charlie Alberto • solo_traveller • pa
8
2026-05-19 • via Nuitee
J
Juan • solo_traveller • mx
7
bien
Pros:

las almohadas yla cama

Cons:

eldesayuno

2026-05-17 • via Nuitee
D
Diego • extended_group • br
9
Excelente hospedagem
Pros:

Excelente acomodação - quarto amplo, ótimo serviço e limpeza. Várias opções de restaurante na volta do hotel.

Cons:

Café da manhã poderia ter mais variedade

2026-05-11 • via Nuitee
G
GPC • couple • gb
9
2026-05-09 • via Nuitee
J
Jorge Emilio • couple • mx
10
Estancia extraordinaria en CDMX
Pros:

La ubicación es excelente, así como la atención del personal.

2026-05-01 • via Nuitee
C
Carlos • solo_traveller • mx
9
2026-04-26 • via Nuitee
L
Leonardo • couple • br
10
2026-04-26 • via Nuitee
E
Escape66639238778 • NONE
10
Would 100% return
Pros:

Stellar property in a great location. Great value for the modern rooms. Staff is very helpful. I'd reccomend to anyone.

2026-04-22 • via Tripadvisor
G
GINO • solo_traveller • mx
10
2026-04-13 • via Nuitee
C
Cerdá • couple • mx
10
2026-04-04 • via Nuitee
L
Lorena • family_with_children • co
10
Espectacular
Pros:

El personal fue muy amable y dispuesto a dar indicaciones. El desayuno muy variado y rico. El espacio y tamaño de la habitación.

2026-04-02 • via Nuitee
T
Torito2016 • couple • mx
10
Pros:

Moderno, confortable, limpio, y en excelente ubicacion!

Cons:

...

2026-03-30 • via Nuitee
K
Kayode • family_with_children • mx
10
2026-03-23 • via Nuitee
4
430trana • NONE • San Francisco, California
10
Great Stay in a Modern and Comfortable Hotel
Pros:

I had a wonderful stay at the Hyatt Regency Mexico City Insurgentes. The hotel is modern, clean, and very comfortable. The rooms were spacious, well-designed, and the beds were extremely comfortable, making it easy to relax after a long day.

The staff was friendly, professional, and always ready to help. Check-in was smooth, and everyone made us feel welcome from the moment we arrived. Housekeeping did an excellent job keeping everything spotless.

The location is very convenient, with plenty of restaurants and shops nearby and easy access to transportation. It made exploring Mexico City simple and enjoyable.

2026-02-21 • via Tripadvisor
M
MJudd23 • Business • Bettendorf, Iowa
10
Excellent Customer Service.
Pros:

Excellent service at the Hyatt Insurgentes. I’ve been there 3 of the past four weeks and everyone is extremely helpful.
Would like to highlight Raul and Rodo in the lounge…and Paolo in the main level restaurant/bar area.

2026-02-15 • via Tripadvisor
P
Pedro • couple • mx
8
Great hotel with excellent location, confortable and with many options to visit near by.
Pros:

The location is excellent in one of the top neighborhoods in Mexico City and has so many options for eat outside the hotel too.

Cons:

Besides its brand new it has some things that need to be updated or replaced.

2026-02-13 • via Nuitee