Scarletz Suites KLCC by MyKey

Hotels
8 (4273 reviews)
Jalan Yap Kwan Seng , Kuala Lumpur , my

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Non-smoking throughout
Staff adhere to local safety protocols
Invoice provided
Key card access
Shopping on site
Free wired internet
See all facilities

Review Highlights

Pros:
Great location
Value for money
Good amenities
Cons:
Cleanliness issues
Staff service inconsistencies

Categories

Cleanliness
6.08
Multiple mentions of dirty rooms and bathrooms negatively impacted cleanliness.
Service
8.55
Service complaints were noted but there were also positive sentiments regarding some staff interactions.
Location
9.09
Multiple reviews praised the central location and convenience.
Room Quality
7.54
Room quality received mixed feedback; some discomfort was noted regarding beds and maintenance.
Amenities
8.07
Amenities like the pool and gym were well-received, but there were issues with maintenance.
Value for Money
8.53
Great value for the price was a recurring theme among positive reviews.
Food and Beverage
8.08
No specific mentions; standard quality for this hotel tier.
Overall Experience
8.05
Overall experience was generally good with some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:27

Property Description

Luxurious City Living
Experience 5-star accommodations with stunning city views, free WiFi, and premium amenities at Scarletz Suites KLCC by Mykey Global.

Relax by the Pool and Garden
Guests can unwind at the outdoor swimming pool or stroll through the lush green garden, offering a tranquil escape in the heart of Kuala Lumpur.

Modern Comforts and Convenience
Enjoy a seamless stay with air-conditioned rooms, private parking, an electric vehicle charging station, and a spacious seating area with a flat-screen TV.

To book your stay at Scarletz Suites KLCC and indulge in luxury and convenience, visit our website or call our reservations team today!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KUL

Location

Guest Reviews

8
Based on 4273 reviews
Cleanliness: 6.08
Service: 8.55
Location: 9.09
Room Quality: 7.54
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 8.05
C
Cécile couple fr
6
Très bien pour l’emplacement et la piscine
Pros:

L’emplacement est super. À 10 minutes à pieds des tours petronas. Le lit est confortable, nous avons très bien dormi. Piscine avec belle vue sur la ville

Cons:

La chambre n’était pas très propre, l’évier de la salle de bain était bouché, la télécommande du ventilateur ne fonctionnait pas. Il manquait aussi des suspensions pour étendre les serviettes dans la salle de bain. Sinon l’appart est joli est bien décoré.
Ils demande une caution de RM200 ce qui est une grosse somme. J’ai du batailler longtemps pour la payer en carte car je n’avais pas de cash sur moi. Et comme c’était mon dernier jour je n’avais pas envie de me retrouver avec RM200 sur les bras.

2026-05-09 via Nuitee
O
Olga solo_traveller de
9
Pros:

Der Pool ganz oben auf dem Dach war sehr schön und atemberaubend. Das Personal war freundlich und zuvorkommend. Bis zu City- Mitte nicht weit zu laufen. Ich bin zufrieden. Vielen Dank!

2026-05-06 via Nuitee
T
Tessy solo_traveller cz
8
Great value for money but could use renovation.
Pros:

Great location and value for money. It is very crowded there, a lot of people in common areas and bathroom could use rennovation.

Cons:

Great location and value for money. It is very crowded there, a lot of people in common areas and bathroom could use rennovation.

2026-05-04 via Nuitee
M
Muhammad couple my
8
2026-05-01 via Nuitee
M
Miriam couple es
7
Aquí nadie sonríe.
Pros:

El apartamento era muy bonito y tenía unas vistas increíbles. La piscina súper chula y cerca de las Torres Petronas.

Cons:

El personal fue muy antipático en todo momento, no parecían muy felices de trabajar allí o esa era la sensación que daban. Excepto una chica el resto fatal, no nos dieron ningún tipo de explicación en el checking, tuvimos que ir averiguando nosotros las cosas. El suelo del apartamento no estaba limpio, y en el menaje de cocina podrían poner alguna olla/sartén más…

2026-04-30 via Nuitee
R
Ronin solo_traveller au
7
I had an enjoyable stay here and was good value for money. Some facilities could be a little cleaner
Pros:

I really liked the spacious apartment. Having a kitchen and fridge at your disposal was quite nice. I really liked the pool on the 47th floor and the gym on the 48th floor. The view from the room was amazing as well.

Cons:

My room could've been a little bit cleaner. In the bathroom there were cobwebs and dust. The floor to the shower was slippery and mouldy. Internet kept dropping out and was slow at times. I also wasn't told about the hot water system until I asked on the second day. The staff at reception were very blunt. The lift as well took an exceptionally long time to get to a floor. I waited for nearly 10 minutes at one stage just to get from the 29th floor down to the ground.

2026-04-30 via Nuitee
M
Man83 couple my
9
2026-04-29 via Nuitee
B
Birahima Dit Issoumaila solo_traveller fr
10
Super
Pros:

La climatisation, le confort, la salle de sport, la piscine, le wifi

2026-04-27 via Nuitee
A
Afiqah solo_traveller my
4
2026-04-25 via Nuitee
C
Christopher Louisy solo_traveller fr
10
Pros:

L'emplacement
L'excellent rapport qualité/prix
Les équipements de l'hôtel (piscine ouverte jusque 22h, salle de sport très bien équipée notamment)
La petite supérette

Cons:

Un des ascenseurs de l'hôtel était en panne ce qui rend long parfois le temps pour monter/descendre dans sa chambre (parfois +de 5mn)

2026-04-23 via Nuitee
فؤاد couple sa
1
مقززه
Pros:

الشخص الي نعيرفقط المكان سيئ

Cons:

كل شي

2026-04-19 via Nuitee
Y
YiJu extended_group tw
8
2026-04-19 via Nuitee
N
Natalie solo_traveller cy
10
Pros:

I really enjoyed my stay at Scarletz suites. You get the feeling of a long term apartment. you get a whole apartment essentially for your self, with amazing views. Location is great, and I really liked that there is the pool and the convenience store downstairs (really nice for late night convenience store run). Recommended

Cons:

I had to pay a deposit for the apartment in cash (which I was not aware of). I just arrived to the country so I didn’t have local currency with me. Thankfully they accepted EUR for the deposit

2026-04-15 via Nuitee
C
Cunningham couple nz
4
I wouldn’t come back.
Pros:

Location, pool, good internet, good tv

Cons:

Walls are paper thin. There was a constant tapping noise three times in a row with a 20 second break in between from the room or ceiling above constantly (wasn’t ac or fans, I checked). Desk Staff were rude, elevator queues were long, probably the worst couch I’ve ever sat on in our room, we were asked for a $200 cash bond which wasn’t mentioned prior to arrival.

2026-04-13 via Nuitee
P
Patrick couple ch
7
good price and location and even solid room, but I think there are better picks
Pros:

Location was not bad, room was clean

Cons:

they want a cash deposit. not ideal if you go straight to the airport after an early check out. also it was only mentioned somewhere super small.

there are only 2 elevators in the building and you need to wait in line sometimes, no kidding.

in the morning there was a lot of trash on the floor in the lobby. many borer employees sitting instead of picking it up.

2026-04-13 via Nuitee
D
Djazil couple ch
9
Immobilier top, humain pas
Pros:

tout

Cons:

le personnel, pas tres agréable a l’accueil et ne répond jamais aux messages envoyés.

2026-04-11 via Nuitee
T
Tzvetelina couple de
8
Gute Lage.Top Pool,
Pros:

Op lage

Cons:

Stühle im Apartment sehr wackelig

2026-04-10 via Nuitee
D
dermorneay solo_traveller gb
10
Beautiful hotel
Pros:

Absolutely beautiful hotel, the rooms are big and very stylish & modern. The roof top swimming pool was my favourite part of the stay as you can look over the city with amazing views. I found the shop in the hotel really handy. +601156281260 really good laundry service if needed and super cheap and fast return. The staff at reception weren’t very approachable and were on their phones when talking to them so I ended up going to the security for help and they were very helpful.

Overall I really enjoyed my stay here :)

Cons:

Reception staff not approachable

2026-04-07 via Nuitee
A
Angie couple sg
1
Terrible experience, will never stay here again!
Pros:

The location is good.

Cons:

The lifts were very slow, out of the 4 lifts, 1 was faulty. Th amenities were bad, only 2 bathroom towels and 2 toothbrushing sets given. There was no bedroom slippers, hand towels or floor mat. A CASH-ONLY deposit of RM200 was required, this was not stated on booking.com. The sound-proofing of the room was terrible, can hear the person next door even when he is speaking normally on the phone. Will definitely not recommend anyone to stay here. Not cheap either, very disappointed!

2026-04-06 via Nuitee
D
Dominika couple no
6
Pros:

Baseng hva heil fantastisk, na

2026-04-03 via Nuitee