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Facilities
Property facilities
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Meeting rooms
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Full-service spa
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Fitness facilities
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Free WiFi
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24-hour front desk
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Terrace
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Luggage storage
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Designated smoking area
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Concierge service
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Outdoor pool - seasonal
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Steam room
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Elevator
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Fitness facilities
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ATM/banking
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Breakfast available (surcharge)
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Safe-deposit box at front desk
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Multilingual staff
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Full-service spa
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Meeting rooms
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Wheelchair accessible parking
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Free area shuttle
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Conference center
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Free self parking
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Designer stores on site
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Art gallery on site
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Banquet hall
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Motor boating nearby
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Fishing nearby
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Wheelchair-accessible van parking
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Wheelchair-accessible on-site restaurant
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious Spa Experience
Indulge in massages, body treatments, and facials at the full-service spa.
Recreational Amenities
Enjoy the indoor pool, steam room, and fitness center for relaxation and leisure.
Gourmet Dining Options
Savor delicious meals at Seasons restaurant or opt for 24-hour room service.
Close your eyes and book your stay at Hilton Samarkand Regency for a truly unforgettable experience!
- If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
- Please note that any payments to the hotel (whether cash or non-cash transactions) must be made in either USD or EUR, whichever is accepted by the property.
- The seasonal pool will be open from May to September.
- Pool access available from 8:00 AM to 11:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- A car is required for transportation to and from this property.
Property Policies
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Pets
Only dogs and cats are allowed
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Pets
Service animals are exempt from fees/restrictions
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Pets
Pets cannot be left unattended
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Guest type
Essential workers only - NO
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Pets
Pets allowed
Property policies
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Pets
Only dogs and cats are allowed
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Pets
Service animals are exempt from fees/restrictions
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Pets
Pets cannot be left unattended
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Guest type
Essential workers only - NO
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Pets
Pets allowed
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General
Professional property host/manager
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Pets
Maximum number of pets per room 1
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Transportation
Car required
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Pets
Service animals are allowed
Location
Guest Reviews
Staff at check-in were rude and unwelcoming. No one offered to help with our luggage when we arrived — we had to carry everything in ourselves from the taxi. Even when I asked for assistance (while pregnant), it felt like a chore for them. At a 5-star hotel, this was very disappointing.
At check-in, the staff insisted we had booked a twin room, even though my booking clearly showed a king. I was told no king rooms were left until I firmly pointed out that I hadn’t booked a twin. Only then did they agree to merge the beds, which took over 30 minutes after our arrival — not ideal after a long journey and arriving late at night.
Room service was also poor. We ordered at 9:30pm and requested it for 10:30pm, but it arrived late at 10:45pm with no cutlery or napkins, and the food was cold. The server was uninterested and insisted we pay the 15% service charge despite the issues. After another 10 minutes, one napkin and some cutlery arrived, but no further apology or support. When I called again to report the cold food and missing napkins, I was told they’d send another one “immediately,” but it never arrived.
Finally, the Japanese-style bidet in the bathroom didn’t work. An engineer came after 30 minutes and simply changed the remote battery but couldn’t communicate in English. The water still sprayed incorrectly, and we gave up trying to fix it as it was already late.
Overall, this was far below Hilton standards. Poor service, lack of care, and no attention to guests’ comfort
Hotel propre est bien entretenu personnelle sympathique chambre propre et spacieuse.seul defaut la lenteur du cheek in
Nice hotel.
Ok
i think the hotel is good but needs to work on their pillows a bit, staff still on going training and expect delays, impossible to reach anyone from your room, could be that hotel was overbooked but although didnt seem so.
It’s meant to be a five star facility although better attention could be paid to the details: for ex, no hooks in bathroom, bathroom door warped against floor. And staff need to be trained to be more attentive to patrons, especially concierge who seemed busy on their devices.
Top Hotel by all means, but outside of town. Service was outstanding, reception, roof top and breakfast. Tip top room, like brand new. The best was the concierge Akmal who helped us even with him private means to solve our case.
방 상태와 아침 식사는 매우 훌륭했습니다.
실내 수영장 과 로비 바는 훌륭했습니다.
다만 저녁식사는 보통입니다
I liked the premises, the politeness of the staff, the location of the compound, and the way we were treated by Mr. Jasor the guest manager in the hotel--a young energetic, and humble person.
Excellent hotel!
Excellent!
Everythings ok
Clean, spacious room, friendly staff
Great overall. Some minor issues like the coffee was over, hookah tips, disposable cups for takeout coffee, they ran out of it. It felt like there is a problem with delivery or maybe we were unlucky to get there during the busy occupancy period.
Nice
hotel staff kindly communicate with me. my train will leave 2000 so i asked late check out. she accepted it and she proposed late check out 14:00 for free of charge and 2000 for the half of fee to stay. she took care of me greatly.
Extremely modern and clean. Very helpful staff. I would definitely go back to this hotel.
Magnificent. Facility is luxurious and comfortable in every way possible. Best in Samarkand.
We enjoyed our stay at this beautiful facility and we especially want to thank Mr.Akmal at the concierge desk for arranging a last minute transfer to Bhukara as we had an issue with our train tickets. He was very efficient and really helped us when we were in a crunch.
Very comfortable and also friendly and helpful staff
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