Ceylonz KLCC by Perfect Host

Hotels
4.8 (5 reviews)
3 Persiaran Raja Chulan , Kuala Lumpur , MY
60-11-64882190

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Facilities

Electric car charging station
Free WiFi
Garden
Luggage storage
Concierge service
Outdoor furniture
Elevator
Front desk (limited hours)
Smoke-free property
24-hour business center
See all facilities

Review Highlights

Pros:
Great views
Good location
Nice pool and gardens
Cons:
Bedbugs
Unclean rooms and towels
Smelly rooms
Poor service
Safety concerns
Misleading advertising
Defective amenities

Categories

Cleanliness
2
Multiple guests raised concerns about bedbugs, dirty sheets, smelly towels, and overall lack of cleanliness.
Service
3
Service was problematic, with guests complaining about unresponsiveness and lack of assistance with issues.
Location
7
The location was highlighted positively, with guests mentioning good views and a central city location.
Room Quality
3.5
Guests were largely dissatisfied with room quality due to discrepancies with photos, smell, and noise issues.
Amenities
4
While some guests appreciated the pool and rooftop, others had complaints about the pool cleanliness and limited seating.
Value for Money
4.3
Although some guests found the price reasonable, many encountered numerous issues that detracted significantly from the value.
Food and Beverage
5
There was little mention of food and beverage, not enough to form a consensus on this aspect of the service.
Overall Experience
3.7
Despite a few positive comments about location and price, the overall experience was negative due to a range of cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 02:34

Property Description

Luxurious Amenities
Indulge in the outdoor pool, rooftop terrace, and garden at this aparthotel.

Convenience at Your Fingertips
Enjoy complimentary WiFi, concierge services, and a 24-hour business center for a seamless stay.

Comfortable Accommodations
Relax in one of the 60 guestrooms featuring kitchenettes, premium bedding, and modern conveniences.

Book a stay at Ceylonz KLCC by Perfect Host for a serene and convenient experience in the heart of Kuala Lumpur!

Important information:

* Pool access available from 7:00 AM to 11:30 PM.
* No pets and no service animals are allowed at this property.
* Contactless check-in and contactless check-out are available.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals not allowed

  • General

    Property follows regional sanitization guidelines Safe & Clean (Malaysia)

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

4.8
Based on 5 reviews
Cleanliness: 2
Service: 3
Location: 7
Room Quality: 3.5
Amenities: 4
Value for Money: 4.3
Food and Beverage: 5
Overall Experience: 3.7
L
Laura • family
8
Pros:

The views are absolutely amazing!
The pool and roof garden are the perfect area to relax in. Onsite shop well stocked.
Would have been nice to have More than 1 rather small towel per person i.e hand towel, face cloth…
Take ear plugs if light sleeper- could hear noise from corridor & next door room.

2024-05-23 • via Nuitee
E
Eric • family
2
Pros:

Staff not helpful

2024-02-21 • via Nuitee
S
Steve • partner
2
Pros:

absolutely terrible in every way. this is not a hotel, and should not be listed as such. terrible reflection on Expedia.

2023-12-08 • via Nuitee
J
Juan Paolo Gabriel • partner
4
Pros:

First off, as soon as we get into the room we notice the window shades dwan up and the windows were very dirty so it does not really matter if you had a a view asyou wouldn't see much through the grime and dirt. Secondly, the seating area next to the window we notice that the cushion on it was flipped around as evidenced by the non-slip black material facing up instead of being the other way and clearly marked stains on the upholstery so we decided to flip it to get it the right way around and guess what we see? BIG stains on the fabric which you could tell have been there for a while so it's VERY DISGUSTING that they would leave the stain there AND flip the cushion to hide the stains hoping guests wouldn't notice. If I couldn't post photos here, I'll post it on google reviews instead. Another thing that annoyed me about this place was that the shower area had no door/curtains so everytime you would have a shower, half the toilet would be soaked no matter how little you move while showering and when you do dry it with the floor towel, the towel stays damp even after a day of no showering. Another annoyance from this place are that PAPER THIN walls. You could literally hear everything from your room neighbour - flicking light switches, opening/closing bathroom sliding door, them watching TV, could hear neighbours talking on the phone without them even screaming or raising their voice. The walls are that THIN so really not a pleasant stay.

2023-11-04 • via Nuitee
A
Ann-marie
8
Pros:

Like - close to train, shops and food.
Dislike - issues with housekeeping and housekeeping communication & information

2022-09-04 • via Nuitee