Meritel Hanoi

Hotels
10 (4125 reviews)
No. 151-153 Hang Bong, Hang Bong Ward, Hoan Kiem District, Hanoi , Hanoi , VN
+84 24 3719 9222

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Beautiful location
Good amenities
Cons:
Bathroom maintenance
Small gym

Categories

Cleanliness
10
Rooms were clean and tidy, but some areas like bathrooms could be better maintained.
Service
10
Amazing customer service, very accommodating and friendly staff.
Location
10
Perfect central location with easy access to key attractions.
Room Quality
10
The rooms are lovely with comfortable beds and good size.
Amenities
10
Good range of amenities and options for breakfast.
Value for Money
10
Good value for a hotel of this standard.
Food and Beverage
10
Delicious food with varied breakfast options.
Overall Experience
10
Overall a beautiful stay with exceptional experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 04:17

Property Description

Luxurious Amenities and Services

Meritel Hanoi offers an array of upscale amenities, including an outdoor swimming pool, fitness centre, and a stylish terrace and bar. The 24-hour front desk, airport transfers, and concierge service ensure a seamless stay for all guests.

Elegant and Comfortable Rooms

Experience comfort and convenience in the air-conditioned rooms at Meritel Hanoi, equipped with modern facilities such as a flat-screen TV, minibar, and private bathroom. The cozy bedding and plush towels add a touch of luxury to your stay.

Diverse Dining Options

Indulge in a delightful culinary experience at the hotel's restaurant, serving a variety of cuisines including British, Vietnamese, and local dishes. Whether you prefer buffet, à la carte, or continental breakfast, Meritel Hanoi caters to all tastes.

Experience luxury and comfort at Meritel Hanoi - book your stay now for an unforgettable hotel experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

10
Based on 4125 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
R
Ronnie • family_with_children • de
10
Pros:

Amazing hotel. So clean and all the staff were so nice. I would like to say a big thank you to Tom who was there to meet us and explained all the amenities and recommended places for us to eat in. Thanks Tom for booking our taxi.
Breakfast was also very good and with lots of variety. Love the place. Thank you also to Ni and Binh who works in the restaurant. They were so accommodating and pleasant. What a lovely stay.

Cons:

Most rooms don't have windows

2026-11-07 • via Nuitee
J
Joshua • family_with_children • gb
9
2026-11-07 • via Nuitee
D
david • solo_traveller • il
9
מיקום מצויין חדרים נוחים
Pros:

מיקום במרכז קרוב לכל מקום

Cons:

כלום

2026-11-06 • via Nuitee
R
Richard • extended_group • us
10
We had a wonderful stay here. The hotel was beautiful and the location was great.
Pros:

The hotel was very nice, clean, and the staff was wonderful. Mike was very helpful. The breakfast was delicious.

2026-11-05 • via Nuitee
B
Bradlee • solo_traveller • au
10
The place to be
Pros:

The staff are incredibly friendly and go out of their way to make you feel welcome. Phoebe and Lucy especially!

2026-11-05 • via Nuitee
A
Artur • couple • pl
8
2026-11-04 • via Nuitee
B
Benoit • family_with_children • fr
5
Passez votre chemin.
Pros:

L’emplacement. Staff aimable.

Cons:

Hôtel vieillot. Les photos ne correspondent pas.
L’immeuble mitoyen est en travaux. Bruits excessifs jusqu’à tard dans la soirée )22h).
Odeur de moisi dans la chambre.

2026-11-04 • via Nuitee
R
RICCARDO • couple • it
10
2026-11-03 • via Nuitee
E
Eleanor • couple • im
10
The most memorable time in Hanoi thanks to this hotel
Pros:

Loved the location of the property, the rooms were so clean and private. The food for breakfast was fantastic, great choice that was hot and fresh but most of all the staff were amazing. Each member was so attentive to our needs but specifically Lucy went out of her way on both of our stays to make sure we got excellent service, with giving us recommendations to restaurants, coffee shops etc to organising us transportation. The staff also surprised me with a little birthday treat as I was visiting as part of a late birthday trip! It wouldn’t have felt so special without Lucy or the other staff members.

Cons:

Nothing

2026-11-02 • via Nuitee
M
MAI • extended_group • jp
10
最高✨✨✨
Pros:

スタッフのホスピタリティ、立地に朝ごはん、お部屋も清潔でかわいく、何もかもが最高でした。

Cons:

ありません。

2026-11-02 • via Nuitee
A
Abhay • solo_traveller • sg
10
A charming hotel in a great location with superior service quality.
Pros:

This is a decent 5* boutique hotel near the French Quarter. Overall I had a great experience. Below is my honest feedback.

+ The hotel has a wonderful almost Edinburgh-like gothic charm about it. This charm was enhanced by arriving on Halloween Day.
+ The reception area has a lovely plush feel about it, especially with the grand piano.
+ The staff were super-sweet and went above and beyond the call of duty to help ensure my stay was comfortable. I spoke to Mr Will and Mr Tim.
They spoke fluent English and bent over backwards to serve well. Every hotel should have a Mr Will and Mr Tim. They are a credit to the hotel.
+ Mr Tim gave me a kind and thoughtful gift of a bag of green tea and a bag of coffee as a thank you for staying at the hotel. He also actively sought my feedback.
+ The breakfast was nice. A good variety of food.
The pork sausages were super-tasty.

Cons:

Here are aspects that would help improve experience even further:

- The fried bacon at breakfast lacked a bit of flavour. It was nice to see them serving fresh celery and cucumber juice.
- I would have preferred if they offered normal baked beans alongside the flavoured baked beans.
- The chocolate croissants were nice with fluffy French pastry but I didn't feel there was quite enough chocolate filling.
- The rooms were a bit smaller than I imagined and the view from the bedroom window was a bit uninspiring. I was expecting more considering I booked an Executive room. However, the rooms were neat and modern, and everything worked well. It was even intuitive how to turn lights off!
- I arrived at the hotel at 11 pm. The kitchen was closed and no food was available. The check in, including waiting to be checked in, took almost half an hour and the hotel bar closed by the time I reached it. I therefore had to go out to get food and a beer. Some kind of food should be available late at night.

2026-11-01 • via Nuitee
S
Steven • couple • nl
10
2026-11-01 • via Nuitee
M
Mickael • family_with_children • sg
10
2026-10-31 • via Nuitee
L
Laura • family_with_children • gb
10
2026-10-31 • via Nuitee
B
Bartosz • couple • pl
10
Pros:

Piękny hotel butikowy, niezwykła obsługa, świetne śniadania, piękne pokoje, wszystko rewelacyjne

2026-10-31 • via Nuitee
P
Philippe • solo_traveller • fr
10
2026-10-30 • via Nuitee
K
Kevin • couple • ch
10
Can truly recommend
Pros:

I had an amazing stay at this hotel. The service from Mike, Tom and Lucy were exceptional and I have never experienced this level of service before. I can also highly recommend the spa where I received a great massage from Mrs. Thuy.

Cons:

-

2026-10-30 • via Nuitee
A
Anisa • couple • it
10
Soggiorno perfetto, posizione ideale per visitare il quartiere vecchio. Stanze attrezzate e pulizia impeccabile. Persona
Pros:

Pulizia impeccabile, personale gentilissimo!

2026-10-30 • via Nuitee
N
Narainen • couple • fr
9
Super
Pros:

L’établissement est au cœur de la ville ce qui est pratique lors des sorties. Le personnel est très agréable et attentif aux besoins de sa clientèle . Le petit déjeuner est sous forme de buffet, il variait chaque jour et proposait un large choix de mets. La piscine est agréable, la salle de sport est pas si bien équipée mais reste fonctionnel. Le bar propose une assez belle vue avec notamment un beau coucher de soleil.

Cons:

Les chambres ont une mauvaise isolation. Les prises sont très loins du lit, ce qui est pas pratique. L’armoire de notre chambre grinçait constamment.

2026-10-30 • via Nuitee
P
Philippe • couple • fr
10
Excellent séjour avec une qualité d’accueil exceptionnelle
Pros:

L’accueil est absolument remarquable. Tim s’est occupé de nous et a été parfait !

2026-10-30 • via Nuitee