Palace Inn-Arcola

Hotels
•
Independent
8.4 (45 reviews)
5511 FM 521 Rd, Arcola, Texas, 77583 , Arcola , US
1-346-816-7398

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Facilities

24-hour front desk
Smoke-free property
Wheelchair accessible parking
Free self parking
Wheelchair-accessible van parking
Upper floors accessible by stairs only
Well-lit path to entrance

Review Highlights

Pros:
Clean and organized rooms
Spacious and modern rooms
Friendly staff
Hospitality
Cons:
Insects in room
Blood on sheets
Housekeeping delays
Discount not honored

Categories

Cleanliness
6.31
Multiple reports of issues including insects and unclean rooms.
Service
9.28
Staff were friendly and provided assistance, though some issues with management were noted.
Location
8.82
Location is favorable, as guests would return due to their positive experience.
Room Quality
8.27
Rooms were spacious and modern but had specific cleanliness issues.
Amenities
8.8
Rooms came with appliances, although some maintenance issues were reported.
Value for Money
8.26
Discounts were not honored, affecting perceived value.
Food and Beverage
8.81
No specific mentions, but reasonable expectations for a hotel of this level.
Overall Experience
8.68
Guests expressed intent to return, despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:07

Property Description

Convenient Location
Experience a comfortable stay at Palace Inn-Arcola, situated in the heart of Arcola. Explore nearby attractions such as Kitty Hollow Park and Fort Bend County Sienna Branch Library, all just a short drive away.

Modern Amenities
Relax in one of our 38 air-conditioned rooms with well-equipped kitchens and luxurious deep soaking bathtubs in private bathrooms. Stay connected with complimentary wired and wireless internet access and enjoy entertainment with cable programming.

Free Parking and More
Take advantage of our free onsite self parking and daily housekeeping services. With Houston William Hobby Airport and Houston, TX (EFD-Ellington Field) nearby, your travel convenience is assured. Book your stay at Palace Inn-Arcola for a memorable experience.

Important information:

  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

8.4
Based on 45 reviews
Cleanliness: 6.31
Service: 9.28
Location: 8.82
Room Quality: 8.27
Amenities: 8.8
Value for Money: 8.26
Food and Beverage: 8.81
Overall Experience: 8.68
J
Jesus Gonzalez
10
Pros:

Very clean and organized rooms

2025-09-21 • via Nuitee
R
ronnie • family
8
Pros:

the lighting on the outside is definitely unique. i thought it would be an older hotel but to my surprise rooms were very spacious, modern, came w appliance and very clean. i would recommend pest control i did find an insect,

2025-09-19 • via Nuitee
Q
Quincy
2
Pros:

There was blood on the sheet and management said they would provide a refund but denied it at check out. I waited 30 minutes for house keeping to clean the room. I have pictures

2025-08-30 • via Nuitee
J
Jeffery
10
Pros:

All good. Staff were friendly and everything was clean and fresh everyday.

2025-08-08 • via Nuitee
C
Carolina
8
Pros:

Thank you for your hospitality. Next time we are in Alcoa, we will definitely stay there.

2025-07-27 • via Nuitee
A
Anthony
4
Pros:

The room was not swept the top of refrigerator was filthy and my wife saw a roach crawling around. The fifty dollar discount expedia applied was not honored. I had to pay it out my pocket.

2025-07-17 • via Nuitee
C
COREY
8
Pros:

Good stay spacious rooms 2nd visit will return again

2025-06-23 • via Nuitee
J
Jose • family
10
Pros:

The hotel is very good and clean

2025-06-16 • via Nuitee
J
James • friends
10
Pros:

Very clean newer hotel.

2025-06-11 • via Nuitee
O
Omar • partner
8
Pros:

Good

2025-04-01 • via Nuitee
O
Omar
8
Pros:

Nice place to stay

2025-03-25 • via Nuitee
R
Ryan
2
Pros:

Unsafe

2025-01-10 • via Nuitee
B
Billy
10
Pros:

Everything good

2024-12-31 • via Nuitee
K
Kashika
10
Pros:

My was great

2024-12-05 • via Nuitee
K
Kashika
10
Pros:

Always a great stay

2024-11-15 • via Nuitee
K
Kashika
10
I would most definitely stay again
Pros:

I really like this hotel no complaints at all it was very convenient for my stay and it was very quiet. I was able to sleep the entire night at peace.

2024-11-08 • via Nuitee
D
DeAndre
2
Pros:

I was charged 2 times once through the app and a second time at the property for a more expensive price! The clerk said the other charge would reverse and will show pending, the charge is no longer pending and he went all the way through

2024-09-25 • via Nuitee
B
Beatriz • partner
6
Pros:

I can feel the springs on my back when I lay down on the bed I was sinking in it very uncomfortable bed they just need to upgrade the mattress the rest of the room it’s decent

2024-09-09 • via Nuitee
B
Bryant
10
Pros:

Good place to stay

2024-08-18 • via Nuitee
K
Kelly
2
Do NOT Book Here
Pros:

I booked and paid ahead, but check-in was terrible because they couldn’t find the itinerary number through Hotels.com and wanted me to pay again. Once we finally made it to the room, the sheets were dirty, the bathroom wasn’t clean, and they told us they didn’t have any irons or ironing board. They then told us that they didn’t have any other rooms and that they would send someone to clean the room the next day…we were only staying one night. I probably should not have expected anything more from a motel, but I only expected anything because they have an 8.8/10. I absolutely would have gone somewhere else had the rating been more accurate. We didn’t even stay! I had to count it a loss and book with a much more reputable hotel.

2024-08-18 • via Nuitee