Hotel Casa Ku - Adults Only

Hotels
•
Independent
9 (58 reviews)
KM 29.7 San Bruno, Carretera Chicxuxulu, Dzemul, YUC, 97330 , Dzemul , MX
52-9993653609

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Facilities

Free WiFi
Designated smoking area
Concierge service
Wheelchair accessible
Breakfast available (surcharge)
Front desk (limited hours)
Snack bar/deli
Free self parking
Change of towels (on request)
Change of bed sheets (on request)

Review Highlights

Pros:
Relaxing atmosphere
Friendly and helpful staff
Beautiful location
Cons:
Beach cleanliness issue
Limited beverage options

Categories

Cleanliness
8.25
The beach was noted to be a little dirty, impacting cleanliness perceptions.
Service
9.75
The staff was described as friendly and provided great service, positively impacting the experience.
Location
9.25
The location was highlighted as perfect for relaxation and right by the sea.
Room Quality
9.25
The rooms are without TVs or internet, promoting relaxation, which is a positive aspect.
Amenities
8.75
Amenities such as limited drink options were mentioned, suggesting room for improvement.
Value for Money
9.25
Given the tranquil environment and service, it’s viewed as good value for relaxation.
Food and Beverage
8.25
Suggestions for more drink options indicate some areas for enhancement.
Overall Experience
9.25
A generally very positive experience with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 04:08

Property Description

Luxurious Amenities for Ultimate Relaxation
Indulge in onsite massages, take a dip in the outdoor pool, and make use of the complimentary wireless internet and concierge services to enhance your stay.

Gourmet Dining and Drinking Options
Savor delicious meals at the hotel's restaurant or grab a quick bite at the café. Conclude your day with a refreshing drink at the bar/lounge while enjoying the tranquil ambience.

Cozy, Well-Equipped Rooms
Unwind in one of the 6 air-conditioned rooms furnished with espresso makers. Rejuvenate in the bathrooms with showers and enjoy conveniences like safes, complimentary bottled water, and daily housekeeping.

Immerse yourself in luxury at Hotel Casa Ku - Adults Only, offering a perfect blend of relaxation and sophistication. Book now for an unforgettable stay!

Important information:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Guests under 18 years old are not permitted at this adults-only property.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

9
Based on 58 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 9.25
Amenities: 8.75
Value for Money: 9.25
Food and Beverage: 8.25
Overall Experience: 9.25
E
Edith • family
10
Pros:

El lugar es perfecto para relajarse y descansar

2025-10-06 • via Nuitee
I
Ivan • partner
10
Pros:

Lo que me gustó fue el trato amable del personal del hotel, solo la playa un poco sucia

2025-09-08 • via Nuitee
I
Igor
10
Pros:

Gran balance entre naturaleza, mar y playa. Gran servicio de Joel, Silvia, Jesús y Eli.
Buen lugar para descansar y disfrutar la playa.

2025-09-07 • via Nuitee
M
MARIA A
8
Bonita y relajante experiencia
Pros:

Lugar bonito y perfecto para el descanso, sin TV y sin internet en las habitaciones solo en espacios comunes. Frente al mar, playa tranquila. Solo sugeriría más opciones de bebidas específicamente refrescos y cervezas, también deberían preguntar si festejas algo para organizarte algún detalle extra en caso que lo solicites. Todo lo demás excelente.

2025-08-18 • via Nuitee
J
joanna hernandez • friends
4
Pros:

Nada satisfecho, no pudimos utilizar la alberca por que estaba muy sucia , el mismo personal nos dijo que no se le había dado limpieza, tuvimos que dejar la habitación por que nos quedamos sin luz y no nos dieron opción!!! a 38C sin tener ventilación y sin agua corriente es una locura!!, seguramente no querrán reembolsarnos la última noche que ya estaba pagada!!!,m tuvimos que irnos de ahí por que además apagaron la planta de emergencia por que se estaba calentando ... háganme el favor !!! no lo recomiendo !!!!!

2025-07-15 • via Nuitee
M
MARIA A
10
Pros:

Un lugar excelente para relajarse y estar frente al mar

2025-07-10 • via Nuitee
S
Stephanie
10
Pros:

Todo lo que esperaba y mucho más, es un sueño este lugar, lo recomiendo muchísimo!!!

2025-07-09 • via Nuitee
A
Anita
10
Pros:

This is the most peaceful place. Negrita the dog made it special too. The food and service was exquisite. I couldn’t be happier. I will definitely be back. So remote barely any people. I’m reborn. So grateful to have this experience.

2025-06-04 • via Nuitee
D
Daniel
10
Pros:

Excelente servicio de parte de la gente que trabaja, muy serviciales y amables. El lugar es perfecto para ir a relajarte, todo muy lindo.

2025-05-30 • via Nuitee
J
jose maria
8
Casa Ku
Pros:

Muy buena, ciertos detalles de limpieza y comodidad del hotel, pero buenas instalaciones, comida buena y te atienden bien

2025-04-18 • via Nuitee
M
MARIA A
8
Agradable estancia
Pros:

Bonito lugar, las habitaciones son cómodas, tienen cafetera y agua disponible en la habitación, la playa es bonita, el servicio es bueno.

2025-03-31 • via Nuitee
J
Jorge
8
Escape de fin de semana
Pros:

Tiene mucho potencial de mejora!! Es una propiedad preciosa, la Gerenta es un encanto, pero hubieron algunos detalles que podrian cuidar y ser todo nivel Tulum!!! Como por ejemplo la musica!! Hubo un momento que hasta musica navideña había en pleno marzo, de igual manera nos cobraron en todas las cuentas de mas. Claro que como lo checabamos nos lo cancelaron al momento pero y si no? La camarista nos abrio la puerta aun teniendo el aviso de No molestar. En fin sin esos tres detalles todo lo demás es bello! La playa, las habitaciones, la comida muy rica.

2025-03-15 • via Nuitee
A
Alejandro • partner
10
Pros:

Nunca me había hospedado en un hotel de este tipo, pero lo volvería hacer en este hotel, debido a la hospitalidad, excelente calidad de los alimentos y bebidas y distinguido servicio prestado por todos los colaboradores. Elizabeth, la encargada de administrar estuvo presente en todo momento para ser inolvidable mi estancia.

2025-03-06 • via Nuitee
R
Rebecca
8
Pros:

This is unique beach resort. Not for everyone, but if you need three days of exclusion on a beautiful beach with a funky and welcoming space, this is a great bet. I’d go back just for that reason!

2025-02-27 • via Nuitee
J
Jianel • partner
8
Pros:

At night there was a sewer smell but overall it was decent and quiet

2025-02-25 • via Nuitee
S
Suleira Guadalupe Castro
10
Pros:

Staff was so attentive and friendly, small hotel, only 9 rooms which was just what I need it. I will definitely be going back, highly recommend it.

2025-02-19 • via Nuitee
I
Ingrid • partner
10
Pros:

Es un lugar muy bonito, es literal para relajarse. El staff es muy amable.

2025-01-24 • via Nuitee
K
Kevin • partner
10
Pros:

Wonderful small property with great food and staff
Unique rooms and Elizabeth ( manager) was amazing.

2025-01-18 • via Nuitee
S
Serge
6
They need new beds
Pros:

We stay for two nights. The first was in a room facing the ocean, it was pretty and comfortable, but limiting with the nearby hotel that was noisy. The second night they changed us to an interior cabin away from the noise. However the bed was extremely uncomfortable and we couldn’t wait to leave the place. The food was not very good, expensive and served cold.
Very little internet, which is fine, except for the fact that they made us pay twice for the room and we couldn’t check our files to show the receipt. They haven’t answered to our very polite request for the return of the double charge. (Is been a few days)
However nature around and architecture are beautiful.

2024-12-31 • via Nuitee
M
MARTIN
10
Incredible place to relax and enjoy mother nature
Pros:

This hotel is amazing. Since we arrived, we were impressed by each detail. Staff is very friendly, especially Josue who is at the bar. The room was nice, very clean and comfortable. Beach area is great for relaxing and resting. Food was excellent (dinner and breakfast)

2024-12-28 • via Nuitee