Kivu Hilltop View Resort

Hotels
•
Independent
7.4 (6 reviews)
00000, Nyayumba, Western Province , Nyayumba , RW
250-78-8383315

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Facilities

Free breakfast
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Hiking/biking trails nearby
Television in common areas
Free breakfast
Wedding services
See all facilities

Review Highlights

Cons:
Room was smaller
Noisy common area
Long wait for service
Poor amenities

Categories

Cleanliness
6.24
Room was significantly smaller and next to a common area, which can affect cleanliness perception.
Service
8.21
Service was standard, but there were complaints about long wait times for food and massage services.
Location
7.25
Not the same location as before and described as far inferior.
Room Quality
6.7
Room was significantly smaller than expected and noisy due to location.
Amenities
6.73
Poor references for activities and amenities not meeting expectations.
Value for Money
8.69
Perceived value is somewhat high despite other issues.
Food and Beverage
7.74
Long wait times for food indicated a standard issue with service.
Overall Experience
7.61
Mediocre experience based on various issues with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:44

Property Description

Luxurious Amenities and Services
Indulge in onsite massages, concierge services, and a complimentary full breakfast served daily. Appreciate the attention to detail with premium bedding and rainfall showerheads in each of the 18 guestrooms.

Entertainment and Connectivity
Relax in rooms featuring flat-screen TVs, private balconies, and complimentary wireless internet access. Enjoy cable programming for entertainment during your stay.

Convenient Location
Located near Nyamyumba Hot Springs and Gisenyi Beach, the Kivu Hilltop View Resort offers a serene escape with proximity to various attractions. Experience comfort and convenience with free self-parking and 24-hour front desk services.

Book your stay now at Kivu Hilltop View Resort to experience luxury and relaxation.

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

7.4
Based on 6 reviews
Cleanliness: 6.24
Service: 8.21
Location: 7.25
Room Quality: 6.7
Amenities: 6.73
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 7.61
R
Randy A • family
4
Pros:

Not the same location we stayed in before. Far inferior. Pictures are not of this property. Room was significantly smaller. It was next to a common area where other guests sat and talked until 0300.

2025-12-09 • via Nuitee
P
Patrick
4
Pros:

Offre service massage finalement aucun , très mal insonorisé,référence pour activités très mauvaise , très long pour servir à manger plus de 1h30

2025-11-24 • via Nuitee
O
Oumarou • partner
10
Pros:

La disponibilité du personnel et l'accueil. M'y wife arrived very because of her flight, the Hotel provide her an accommodation (very early Check-end)... The breakfast, very good and a lot of choice
Thanks for all

2025-05-18 • via Nuitee
M
Mikhail • partner
10
Pros:

The hotel is positioned right across from the lake. Beautiful and tranquil property. Breakfast mostly fruits, eggs, juice, coffee and African tea. The rooms need upgrades, remodeling, better colors on the wall, better paintings. TV in the room did not work. WiFi here is terribly bad and horrible. Those things management and owners need to take into account and fix it. Also, when you pay for your stay thru Expedia they automatically receive notification that customer paid but when you check in they keep asking to show proof that you paid which is absurd and ridiculous. Other than that the place is beautifu. From hotel to city center by moto taxi is RFW1,000, don't pay more. Boat ride outside of the hotel is RWF15,000 for one hour. I would not recommend hot spring because is not hygienic, dirty and trashy.

2025-01-13 • via Nuitee
J
Jean
2
Pros:

Staff members were friendly

2024-01-20 • via Nuitee
M
mario • partner
10
Pros:

Excellent établissement! Rien à redire!

2023-11-12 • via Nuitee