Trailhead by Weekender

Could use little more touch ups especially in the bath room. Half updated half not . How ever , everything worked fine and was a nice stay

NA

Request for the room to be cleaned and fresh linen. Not once during stay was room cleaned or fresh linen brought. Three night stay and no towels brought to the room. Never saw any staff , everything done through online. No personal contact. Poor customer service 🥺

Nothing.

Nothing

We had a room with a door to an adjoining room which was not sound proof at all- we could hear the guests in that room very clearly which means they could hear us! Also we did not want to use the TV for fear it would bother the neighbors. Lost hot water for a day, due to the propane company not making a delivery. The staff dealt with this as fast as possible, but no hot shower one morning.

Nothing was wrong

There are several issues that could not be solved in an hour, so I did not contact management. These are the issues:
- breakfast was horrendous: stale pastries from a grocery store, plastic wrapped bagels, some oatmeal packets, and a keurig machine. travel sized cereal containers were there on the first day but never refilled, so it ran out quickly.
- broken window on our picture window. there was a large crack across the entire pane.
- no dead bolt on our main door
- no peep hole to see who is at the door
- bathroom door didn't latch, misaligned handle/latch
- the door to the adjoining room had 2 dead bolts on it but only one was aligned (see a theme?) with the handle. the door around the deadbolts was stripped away like cardboard.
- in the shower: stem to switch between tub filler & shower head is broken off, you can only take showers. the tub faucet runs steady when showering. there are holes left in the drywall & tile from removed fixtures, those holes were not filled in. The shower curtain was missing a hook, so it flopped around.
- the wall paneling in all rooms is warping, and nails are sticking out of the walls. some nails as little as the head popped out, some as much as a quarter inch.
- the TOILET PAPER is scented?!?!?! WTH. this is bad for sensitive areas!
- all of the molding on the floor and door frames is primed wood, not painted and sealed.
- there is paint both MISSING from parts of the ceiling, and light fixtures on the ceiling are painted over.
- No curtains or window coverings in the bedroom part of the suite. room is west-facing, so it wasn't super bright, but would like to have blackout if necessary.

The "breakfast included" was just cereal and bagels. There were no spoons to eat the cereal. Everything in the town was closed. We had to drive 30 miles to Saranac Lake for dinner. Should have stayed there.

The outdated bathtub, uncomfortable beds, and foul smelling staircase area.

The weird door locks which needed a code. No good for older individuals.

There was no toilet paper in the bathroom and I wasn't aware of self check in, the rooms walls are thin , heard the neighbors TV all night

We were in room number 31 on the second floor. The shower did not work. The towel rack was hanging off the wall. The TV kept pausing while trying to watch.

I am a diabetic and the breakfast didn't have many diabetic options. Maybe plain oatmeal, english muffins are a better option than a bagel and low sugar yogurt. I probably wouldn't stay in tupperlake again because there is nothing in that town. Also didn't like that the check in people are not there for very long

The rod holding the shower curtain looked like it was coming loose from the wall on the right hand side. As for the "grab and go" breakfast, not happy. There were only bagels! No way to toast them and nothing to put on them! My husband asked the staff if that was all there was, beside cereal, and was told, "yes, that's it. Sorry!" We've stayed here several times in the last 20 yrs. We feel things are slipping here.

Need peep hole in doors