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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Terrace
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Family rooms
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Express check-in/check-out
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Tour desk
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Chapel/shrine
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Non-smoking throughout
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Private check-in/check-out
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Concierge service
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Shared kitchen
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Public Bath
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Thermometers for guests provided by property
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Self parking (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Internet access
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Private picnics
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Swimming nearby
Review Highlights
Categories
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Property Description
Outdoor Swimming Pool and Garden
Hacienda Valentina offers a relaxing outdoor swimming pool and a lush garden for guests to unwind and enjoy the tropical surroundings.
Convenient Amenities
With a shared kitchen, 24-hour front desk, and free WiFi, guests can expect convenience and comfort throughout their stay at this 3-star hotel.
Comfortable Rooms with Balconies
Each room at Hacienda Valentina features a balcony with a pool view, air conditioning, and a flat-screen TV, providing a comfortable and enjoyable accommodation experience.
Ready to experience a relaxing stay with convenient amenities at Hacienda Valentina? Book now and make your trip to Playa del Carmen unforgettable!
Location
Guest Reviews
The room was close to the pool, very friendly
It's a great place. Awesome pool. Good value for the money. A little far from town. Collectivo if you can. Taxi is expensive. Great chicken at pemex next door. Overall, I'd definitely come back. Manager and staff were very helpful.
We really enjoyed the atmosphere of the place. There is even a little grove with turtles. The staff was very friendly and always working on keeping the outside spaces clean. The pool was delightful and the view at night from the balcony stunning.
El lugar está muy tranquilo y bonito. La estafa son muy amables.
Luis was always attentive to all I would have needed
We are repeat customers. Super clean grounds and room. Great hacienda style family run hotel. Pool was immaculate. The whole place is gated and super safe. The style is beautiful and traditional. Nearby is a great sub shop for meals if you don’t have a car.
Nothing.
The location, size of the room, the place itself
The bed was very Uncomfortable! it felt like sleeping on the floor! if you could call that "sleeping" (as neither of us slept well the two nights). My girlfriend has lower back issues (including a previous surgery) and she really suffered!
The towels provided were really old and seemed dirty as you could see stains on them.
Everything is super clean. The location is convenient and safe. The owners and staff make you feel like family.
Nothing. Don’t change a thing unless it’s making coffee available on site.
Hotel Hacienda Valentina is a charming property with beautiful grounds featuring a pool and various interesting spaces to explore. The rooms are comfortable and well-equipped with air conditioning and spacious antique closets. While some minor details could be improved, the overall stay experience is very pleasant, you can enjoy reading a book in the garden. Location-wise, having a car is recommended as most attractions, restaurants, and shopping areas are about 10 minutes away by car. There are malls and various dining options within easy driving distance.
The staff was just amazing!
What a wonderful gem. We stayed at the hotel for a few nights over the December holiday. The hosts are wonderful. The swimming pool area is terrific and the outdoor kitchen conducive to cutting down on restaurant bills. Though we did realize, when planning on staying in places that offer cooking facilities, that it is better to bring a few of your own favorite cooking utensils i.e. frying pan, pot, etc.
We feared a raucous New Years Eve celebration around the pool but instead we only had to put up with loud music from the security guard to teh privada. This was almost bearable with earplugs so we almost got enough sleep to leave early New Years Day for our return trip home.
I would have loved some kind of desk in my room to work (but the owners always let me work at the desk by the pool which was very close to the modem).
I would have preferred if the security guard to the privada didn't have loud musing all night during New Year's Eve.
The entire place is very tastefully decorated. Great pool and large room. The ambience is great. Location is inside a gated community so needs to get past the Spanish-only guard and park right in front of the gate.
The overall hygiene management could be made more professional. The bathroom smells after a night and needs better ventilation. I got bitten by so many mosquitoes. The linen also feels like they're washed by home washers instead of powerful industrial ones. Water pressure in the faucet is very low.
This was a very cozy and welcoming place. The pool is very clean and comfortable it was literally just us 2 at that time. The garden is beautiful and great beautiful place to sit and relax the cave w/a little natural water pozo was amazing also has a lil chapel you can alway rent for a special occasion it only has 12 rooms private front parking space is an awesome gem 💎 in the middle of Cancun & Tulum very close to Playa del Carmen ❤️
Mm It will be good to have a coffee machine 🫶🏼 but it was ok too went to eat good breakfast closed by.
The pool was was one and I liked the outside , it was full of history. People were so nice.
The room had a mold smell, it was really clean though.
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