Imperio Residence by Perfect Host

Hotels
•
Independent
5 (5 reviews)
Tower B, Ground Floor 192,, Taman Melaka Raya, Malacca City, Melaka, 75000 , Malacca City , MY
60-162409140

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Children allowed

Facilities

Designated smoking area
Elevator
Front desk (limited hours)

Review Highlights

Pros:
Close to the sea
Nice room layout
Comfortable
Infinity pool
Generally friendly front desk staff
Big pool
Cons:
Lack of towels and toiletries
Stains on bedsheet
Leaking bathtub
Rude staff responses
Small ants and rats spotted
Malfunctioning air-conditioning and electrical issues
No Wi-Fi or TV signal
Cockroaches and bed bugs
Slow water pressure
Poor maintenance and hygiene

Categories

Cleanliness
3.2
Numerous guests reported issues with cleanliness, including dirty linen, cockroaches, and general poor hygiene.
Service
4
Service experiences varied, with some reports of friendly check-in and positive interactions, but also complaints of rude service and poor customer support.
Location
7.5
The hotel’s location was frequently complimented, close to the sea and various hotspots, although not enough to offset other issues.
Room Quality
3.5
Guests expressed dissatisfaction with room quality noting malfunctioning amenities, stains, and worn furniture.
Amenities
4.5
While some amenities like the pool were appreciated, issues with maintenance and lack of cleanliness significantly affected overall satisfaction.
Value for Money
3
Many guests felt that their experience did not match the price paid due to various issues encountered throughout their stay.
Food and Beverage
5
There is a lack of comments on food and beverages, suggesting a neutral or not particularly significant perception among guests.
Overall Experience
3
Overall, guests were underwhelmed with their stay, with some positive remarks on location, but widespread dissatisfaction on other aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 01:09

Property Description

Individually Furnished Guestrooms with Full Kitchens
Make yourself at home in one of the 48 guestrooms with full kitchens, providing the comfort and convenience you need during your stay.

Convenient Location
Centrally located in Malacca City, this aparthotel is just a short walk away from popular shopping destinations and cultural attractions, offering you the best of both worlds.

Designated Smoking Areas
For guests who smoke, designated smoking areas are provided onsite for your convenience.

With its prime location and well-equipped guestrooms, Imperio Residence by Perfect Host is the ideal choice for your stay in Malacca City. Book now to secure your reservation.

Important information:

This aparthotel offers designated smoking areas.

Check-in and check-out hours:
Airport code: MKZ

Property Policies

  • Pets

    Pets not allowed

  • Pets

    No pets

  • Smoking

    Smoking permitted

  • Guest type

    Essential workers only - NO

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Guest Reviews

5
Based on 5 reviews
Cleanliness: 3.2
Service: 4
Location: 7.5
Room Quality: 3.5
Amenities: 4.5
Value for Money: 3
Food and Beverage: 5
Overall Experience: 3
K
kashif • partner
8
Pros:

The hotel is situated in a decent area with a lot of restaurants within a few minutes walk.
the big positive is that there is a shop on the ground floor where we easily could buy water, drinks and so on from.

2023-08-04 • via Nuitee
J
Jennifer • family
2
Pros:

Electrical plugs held to wall with sticky tape, only one plug worked. Toilet seat slid around on the toilet, not fixed in. Ceiling fan hanging from ceiling, not properly secured. Swimming pool closed and had two lights loose in the water. Bag of rubbish left in corridor for two nights, smelled terrible

2023-07-06 • via Nuitee
V
Valerie
2
DO NOT BOOK THIS HOTEL!
Pros:

For those that is reading, please do not book this premise.

It is dirty, have cockroach, totally unmaintained, broken furniture, air condition is totally leaking and dirty. The sofa is wet and the whole room smelled like a wet dog! Bath tub is leaking and not able to hold water too.

I have booked 2 nights with this premise and upon checking in, the room is unsatisfactory. I have contacted the premise management and shown evidence of the room condition.

I checked in late at night hence I had to stay in this premise for one night.

In the discussion with the premise, I intend to stay a night and cancel the second night. The management agreed for the cancellation. Didn’t even offer to exchange room.

However, upon cancellation with Hotel.com, the hotel management refuses to communicate and insist not to refund.

This premise does not worth your time. Please refrain from booking with them.

I have also lodged a police report for fraudulent charges.

2022-12-11 • via Nuitee
N
Nick
4
Sad, unloved and dirty
Pros:

Building is slightly outside main centre of town. No doubt tourism is hit hard so it appears there are few guests and no money for a body corporate. So building is dirty, unloved and apartments dirty and some aspects unsafe. Could have been a super building but needs a lot of money and care to make it appealing. Give it a big no, head to centre of town until tourism recovers

2022-11-13 • via Nuitee
Y
YU YANG • friends
10
Pros:

very nice…out of my expectations, the room is quite big and well equipped and there is bathtub there!!

2022-08-01 • via Nuitee