Moxy Richmond Downtown

Hotels
•
Moxy Hotels
8.5 (410 reviews)
501 East Franklin Street , Richmond , us

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Cleaning standards that are effective against Coronavirus
Guests can opt-out any cleaning services during stay
Front desk (limited hours)
Covered parking
Secured parking
Garage

Review Highlights

Pros:
Friendly Staff
Comfortable Atmosphere
Cons:
Small Room Size
Higher Prices

Categories

Cleanliness
8.25
A few mentions of small room quality and mixed reviews suggest room cleanliness could be improved.
Service
9.25
Numerous mentions of excellent service, especially highlight on valet Jerome and front desk staff.
Location
8.75
Well-located hotel with easy access as mentioned in multiple reviews.
Room Quality
7.25
Some complaints regarding room size and amenities; one review mentioned a backed-up toilet.
Amenities
8.75
Creative atmosphere and unique design were noted positively, although specific amenities weren't detailed.
Value for Money
7.75
Mention of high prices for room quality reflects a lower perception of value.
Food and Beverage
8.75
Good reviews regarding cocktails and service in the hotel maintain favorable sentiment.
Overall Experience
9.25
Most reviews express high satisfaction with the overall stay, pointing to an enjoyable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:23

Property Description

Modern Accommodations
Moxy Richmond Downtown offers air-conditioned rooms with flat-screen TVs, ensuring a comfortable stay for all guests.

Convenient Location
Situated just 600 meters from Greater Richmond Convention Centre, our hotel is close to key landmarks like Supreme Court of Virginia and Library of Virginia. With Richmond City Hall nearby, guests can easily explore the city's attractions.

Multilingual Support and Nearby Attractions
Our reception staff speaks English and Spanish, ready to assist you with any inquiries. Explore popular nearby sites such as Museum of Confederacy and Virginia Commonwealth University School of the Arts. Don't miss out on a visit to Carpenter Center for the Performing Arts during your stay at Moxy Richmond Downtown.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 20 per day.

Location

Guest Reviews

8.5
Based on 410 reviews
Cleanliness: 8.25
Service: 9.25
Location: 8.75
Room Quality: 7.25
Amenities: 8.75
Value for Money: 7.75
Food and Beverage: 8.75
Overall Experience: 9.25
O
Olof • extended_group • se
8
2026-01-29 • via Nuitee
J
Jennifer • couple • us
7
2026-01-20 • via Nuitee
C
Cassidy • extended_group • us
10
Very cute clean and friendly me and my friends will be back
Pros:

The suite

Cons:

Nothing really

2026-01-20 • via Nuitee
Y
Young • couple • us
10
2026-01-20 • via Nuitee
N
Nicholas • couple • us
10
2026-01-20 • via Nuitee
T
THERESA • family_with_children • us
7
Staff was very nice, hotel was clean, but , we will choose someplace else next time.
Pros:

We didn't eat here, but the hotel was centrally located to many restaurants.

Cons:

The lighting in the room was terrible. Thx God, we had 4 windows that could have light coming in during the day.
The 2 wall lamps gave as much as light as a tiny candle. A hanging lamp over a desk, must have had a 10-watt bulb in it. They would be better off giving a guest a flashlight & have no lamps in the room. We had to actually go into the lobby to read at night, before bed.

2026-01-19 • via Nuitee
J
Javier • couple • us
10
Great stay with Moxy, better then advertised
Pros:

Great location, room was great and excellent location

2026-01-19 • via Nuitee
E
Edward • solo_traveller • us
8
2026-01-19 • via Nuitee
D
Dawn • couple • us
7
Cons:

Rooms were very small, waited a long time for the valet to come ended up parking my own car

2026-01-19 • via Nuitee
J
Jones • couple • us
10
2026-01-16 • via Nuitee
J
James • solo_traveller • us
6
2026-01-13 • via Nuitee
C
Christopher • couple • us
9
2026-01-10 • via Nuitee
J
JENNA • extended_group • us
10
Fun New Years stay!
Pros:

The location was great- middle of everywhere we wanted to go.

Cons:

The atmosphere was fun and unique. Property was clean and room was comfortable. The bartender at the bar was extremely nice and attentive. Great customer service and drinks!

2026-01-06 • via Nuitee
C
Curtis • solo_traveller • us
10
2026-01-03 • via Nuitee
V
V6615SVtanyab • Family
10
Calm, peaceful, friendly and fun
Pros:

I stayed at the Moxy for my wedding event that was taking place downtown Richmond. Every part of my stay was excellent. The room was beautifully decorated, warm and quaint. The staff were friendly, knowledgeable and upbeat! I want to give a huge shoutout to Jerome who works valet. He took excellent care of me and my vehicle. He kindly and patiently worked with me explaining the process and assisting me with all my bags and wedding gifts. His warm smile and personality was calming in a moment where I was busy and frantic. lol. Thank you all for a wonderful weekend. I will be sure to stay again!

2026-01-02 • via Tripadvisor
A
A3707NHrachelg • Family
10
Unique and fun!
Pros:

Unique and fun stay! Kids played a game of pool while we checked into our room with two bunk beds.
Jerome was super helpful for checkout. It was cold and windy. Jerome quickly retrieved our car and helped us with our bags.

2026-01-01 • via Tripadvisor
A
ALEXANDER • family_with_children • ru
6
2026-01-01 • via Nuitee
E
Excursion12514415228 • Family • Raleigh, North Carolina
10
Weekend with brother
Pros:

Jerome valet was very helpful and efficient. Other Moxy staff helpful. One person was new on the job and took extra time to figure things out.

2025-12-29 • via Tripadvisor
W
W6788WBcynthial • Friends getaway • East Brunswick, New Jersey
10
Nice, quaint stay with great service
Pros:

Great experience at the Moxy Richmond Downtown hotel. Valet Jerome was downstairs with the car before we even checked out. All in all a great experience.

2025-12-28 • via Tripadvisor
5
538abrahamr • Couples
10
Great service
Pros:

Great communication and service. The turn around from request to getting our car was so quick and made it a seamless checkout experience.

2025-12-27 • via Tripadvisor