Moxy Richmond Downtown

Hotels
•
Moxy Hotels
8.5 (456 reviews)
501 East Franklin Street , Richmond , US
+1 804-956-2400

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Paid
Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Bar
Valet parking
Private parking
Accessible parking
Parking garage
Laundry washed per local authority guidelines
See all facilities

Review Highlights

Pros:
Friendly Staff
Comfortable Atmosphere
Cons:
Small Room Size
Higher Prices

Categories

Cleanliness
8.25
A few mentions of small room quality and mixed reviews suggest room cleanliness could be improved.
Service
9.25
Numerous mentions of excellent service, especially highlight on valet Jerome and front desk staff.
Location
8.75
Well-located hotel with easy access as mentioned in multiple reviews.
Room Quality
7.25
Some complaints regarding room size and amenities; one review mentioned a backed-up toilet.
Amenities
8.75
Creative atmosphere and unique design were noted positively, although specific amenities weren't detailed.
Value for Money
7.75
Mention of high prices for room quality reflects a lower perception of value.
Food and Beverage
8.75
Good reviews regarding cocktails and service in the hotel maintain favorable sentiment.
Overall Experience
9.25
Most reviews express high satisfaction with the overall stay, pointing to an enjoyable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:23

Property Description

Modern Accommodations
Moxy Richmond Downtown offers air-conditioned rooms with flat-screen TVs, ensuring a comfortable stay for all guests.

Convenient Location
Situated just 600 meters from Greater Richmond Convention Centre, our hotel is close to key landmarks like Supreme Court of Virginia and Library of Virginia. With Richmond City Hall nearby, guests can easily explore the city's attractions.

Multilingual Support and Nearby Attractions
Our reception staff speaks English and Spanish, ready to assist you with any inquiries. Explore popular nearby sites such as Museum of Confederacy and Virginia Commonwealth University School of the Arts. Don't miss out on a visit to Carpenter Center for the Performing Arts during your stay at Moxy Richmond Downtown.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Location

Guest Reviews

8.5
Based on 456 reviews
Cleanliness: 8.25
Service: 9.25
Location: 8.75
Room Quality: 7.25
Amenities: 8.75
Value for Money: 7.75
Food and Beverage: 8.75
Overall Experience: 9.25
H
Hannah Rae • solo_traveller • us
7
Great but wouldn’t stay again due to perfumed halls and unreliable parking.
Pros:

Very comfortable bed. Friendly staff.

Cons:

Very very strong febreeze (or similar) scent in lobby and room when we entered. Do not stay here if. You have any sensitivity to perfume etc. Gave me a
Headache every time we walked in or out, and I’m not usually too sensitive.

ALSO, not park in their parking garage. We didn’t get a ticket going in, but luckily someone came behind us to say ours was attached to theirs or we would’ve had to pay the full ticketless fee. When we tried to leave the ticket wasn’t working and it took us 15 minutes to get get the garage company to pet us out. The hotel front desk people said they have zero control over the parking garage and one of the ladies said they frequently have problems with people not getting their ticket etc. so and the other person said oh yeah I would only do valet.

2026-10-13 • via Nuitee
B
Beckie • couple • us
8
Rolling with the homies and the punches!
Pros:

Loved the atmosphere, breakfast and Mellow!!

Cons:

Room keys did not work on the first day.
Razor wire on the parking garage

2026-10-12 • via Nuitee
E
Eleanor • couple • us
10
2026-10-12 • via Nuitee
Z
Zeida • couple • us
3
Rooms were awful, flora were dirty, tv didn’t work, had to repchange room at 11:00, not a good a .,
2026-09-10 • via Nuitee
S
Savas • extended_group • de
6
Kann man mal machen…
2026-09-03 • via Nuitee
G
Gavin • extended_group • us
9
2026-09-01 • via Nuitee
C
Courtney • extended_group • us
6
2026-08-27 • via Nuitee
M
Matthew • solo_traveller • us
9
2026-08-23 • via Nuitee
S
Stephen • solo_traveller • us
10
Very nice
Pros:

Near concert to walk to

Cons:

Got the small dorm room

2026-08-19 • via Nuitee
S
Steve • couple • us
5
Won't be back.
Pros:

It was close to the river. They have a cool music room. The air conditioner worked. Nice concept if it were a little nice place to stay.

Cons:

It wasn't as nice as I expected, especially for the price. Didn't have a night stand beside the bed...phone, glasses...hello? Tiny fridge, if you could call it that. Definitely not worth the price.
People on the street at night, loud, cars and bikes doing crazy stuff, etc.
Bar was to open at 3:00. At 3:08 we were told the bar wasn't open yet. So we left.

2026-08-17 • via Nuitee
T
Thomas • solo_traveller • us
10
2026-08-11 • via Nuitee
J
Julia • couple • us
10
2026-08-10 • via Nuitee
T
Tara • couple • us
10
2026-08-06 • via Nuitee
K
Kristin • solo_traveller • us
10
The property itself was such a fun vibe and clean! It has great spaces, whether you want to play games and share a cockt
Pros:

The property itself was such a fun vibe and clean! It has great spaces, whether you want to play games and share a cocktail with others to relaxing by the fireplace, they have it all. The staff is so welcoming and kind throughout the stay. They provided restaurant and night life recommendations. The room was great and had everything you would need for a stay.

Cons:

N/A

2026-08-06 • via Nuitee
H
Hammad • solo_traveller • us
5
Good room. Terrible check in experience.
Pros:

room was very clean and had everything i needed

Cons:

they were not very hospitable. front desk staff when i arrived was very snarky. i was promised by the hotel that i could be accommodated with a 2 pm check-in. when i arrived they shrugged their shoulders, said "things change and we can't guarantee that" even though I was messaged a month before my booking saying it could be accommodated. I was then told to sit and wait and that "I would not be judged" for sitting and waiting until 3 pm for a room. there were definitely rooms ready but there seemed to be so much rigidity in a 3 pm check in which led to a very long line for check in. the check in process was not very efficient at all. I was disappointed with this.

2026-08-05 • via Nuitee
K
Kara • solo_traveller • us
8
Pros:

Fancy, different, close to concert

Cons:

Mini fridge didn’t work, pay for all food

2026-08-04 • via Nuitee
T
Todd • solo_traveller • us
10
Pros:

They have rad decor and a cool little bar. Our room had a chalk board. That was badass!!

2026-08-03 • via Nuitee
G
George • solo_traveller • us
8
Brief stay while traveling, nice place with an opportunity to see some of Richmond’s historic places.
Pros:

Great downtown location. Historic. Cool decor.

Cons:

It was fine, but our view was of the mechanicals (a/c and ventilation system on the lower roof.

2026-07-05 • via Nuitee
B
Benjamin • family_with_children • au
10
Great over night stop location
Pros:

Great stay

Cons:

Nothing

2026-07-01 • via Nuitee
L
Lizbeth • family_with_children • us
10
2026-06-26 • via Nuitee