Sheraton Cebu Mactan Resort

Hotels
•
Sheraton
9.6 (1026 reviews)
Punta Engaño Road, Mactan Island Lapu-Lapu City , Mactan , ph

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Children allowed

Facilities

Front desk (limited hours)
Fitness facilities (surcharge)
Clubhouse
Exercise/lap pool
Health or beauty spa nearby
Swimming nearby
Beach club nearby (surcharge)
Beach toys
Health or beauty spa nearby
Clubhouse
See all facilities

Review Highlights

Pros:
Lovely views
Great staff
Cons:
Frequent shortages of items
High prices for amenities

Categories

Cleanliness
9.46
The property is showing signs of wear, suggesting a need for maintenance.
Service
10
Staff are noted as great and helpful despite operational issues.
Location
10
The views from the hotel are lovely, enhancing the overall experience.
Room Quality
9.46
Rooms are nice, although there were complaints about noise from the A/C.
Amenities
9.46
Limited poolside space and occasional shortages in supplies were noted.
Value for Money
9.46
Prices are considered high for what's offered, affecting overall value.
Food and Beverage
8.96
Regular shortages of food and drinks led to several complaints.
Overall Experience
10
While there were significant issues, the overall enjoyment of the trip remains evident.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:46

Property Description

Luxurious Beachfront Accommodation
Experience 5-star luxury at Sheraton Cebu Mactan Resort, ideally located in Mactan. Enjoy stunning sea views from your balcony in select rooms.

Top-Notch Amenities
Relax by the outdoor swimming pool, stay fit at the modern fitness centre, and indulge in delicious cuisine at the on-site restaurant.

Convenient Location
Explore nearby attractions with tips from our helpful reception, including Shangri-La Beach and Ayala Center Cebu. The airport is just a short drive away for easy travel.

To book your luxurious stay at Sheraton Cebu Mactan Resort, visit our website now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.6
Based on 1026 reviews
Cleanliness: 9.46
Service: 10
Location: 10
Room Quality: 9.46
Amenities: 9.46
Value for Money: 9.46
Food and Beverage: 8.96
Overall Experience: 10
V
Val Edward • solo_traveller • ph
10
It was really great with minor inconvenience but thats me nitpicking.
Pros:

The buffet, bar, room, and beach front.

Cons:

The bathroom layout and toilet automatic bidet water pressure.

2026-06-25 • via Nuitee
A
Avegel Calvo • extended_group • ph
5
2026-06-24 • via Nuitee
A
Alexander Masakazu • couple • jp
9
2026-06-12 • via Nuitee
D
Discover04709608541 • Friends getaway
10
perfect morning
Pros:

I absolutely loved the beautiful pool and the ocean. Also, breakfast there is a must! They offer a wide variety of options, including traditional Filipino cuisine and fresh fruits. I highly recommend waking up a bit early to grab a seat by the seaside

On top of that, all the staff members were so kind, friendly, and welcoming. I completely fell in love with their hospitality! Special thanks to Myung-hee (apologies if I misspelled your name) and Jane. I was so happy to start my mornings with you guys. I will definitely be back!

2026-06-08 • via Tripadvisor
H
Honey Frauline • solo_traveller • gb
10
2026-06-08 • via Nuitee
N
Neil Christian • couple • ph
10
A place worthy of life’s special moments! 🫶
Pros:

I celebrated my birthday at the resort and had an exceptionally wonderful time. Every staff that I got to encounter would readily greet me and made me feel so welcomed. The room, we were upgraded to a Junior Suite, was perfect! Minimalist but it was an abode by the very sense of the word. My niece couldn’t stop asking me, “When are we gonna be back?” even if we were still immersed in the pool on the first day. That’s probably the highest indication of enjoyment, the feeling of nostalgia even before leaving the place. Thank you so much, Sheraton Mactan! 💕💕💕

Cons:

Is there anything to dislike? 😜

2026-06-07 • via Nuitee
L
Long • solo_traveller • vn
10
2026-06-06 • via Nuitee
K
Klaudia • extended_group • pl
10
2026-06-06 • via Nuitee
J
Jumpei • couple • jp
8
ゆったりのんびり非現実を快適なら最高！
Pros:

スタッフの対応が素晴らしかった

Cons:

壊れているところがそのままだったりしていた

2026-06-05 • via Nuitee
A
Aris • family_with_children • sa
8
2026-06-01 • via Nuitee
6
689pati • Family
10
Sheraton Mactan Resort
Pros:

Great place on the beach on Cebu Mactan island. Friendly staff always meets you with a smile. Special shout out to Lorellyn who greeted us at breakfast every morning. Room was very nice with a pool and ocean view. Food was always excellent with a wide variety of dishes. A great value for the price!

2026-05-31 • via Tripadvisor
Y
Yoliaï Oueuga Myriam-Vanessa • couple • gn
9
2026-05-31 • via Nuitee
A
anamarialK9874VU • Family • Jacksonville, Florida
10
Sheraton memories
Pros:

Stayed for 3 days and 2 nights and the experience was over the top from the valet, front desk manager John , supervisor Luz and front desk Kath, Wave, Angelica, Gab They were very friendly and overly accommodating. Attended to all of my queries and requests and very responsive and handles especially well. Perfect location and great atmosphere during our stay . Pool and beach attendants Gero(lifeguard) server Edmund gave us very good service . So many activities at the pool and beach . Family friendly resort hotel , close to the airport and food places around the area and beach activities to choose from . Will be back next year. Rooms we spacious and clean , good value for the money with amenities . We were celebrating my grandson’s birthday and they made it extra special! We had good memories! Highly recommended resort !

2026-05-30 • via Tripadvisor
M
Mayumi • family_with_children • jp
9
素敵な思い出
Pros:

お部屋からの素敵なオーシャンビュー、エントランスからロビーと天井が高く上品で落ち着いた雰囲気のリゾートホテルでの滞在は心身ともに癒され、レストランも広々と清潔感があり期待以上でした。またスタッフの方々の挨拶が気持ち良く孫にも頻繁に声を掛けてくださり嬉しく思いました。ぜひまた滞在したいホテルです。

2026-05-30 • via Nuitee
B
Bahaa • solo_traveller • ca
10
2026-05-28 • via Nuitee
D
Daniel • couple • de
7
Guten Aufenthalt einigen Makeln.
Pros:

Modernes Hotel mit schönen, großen Zimmern und tollen Strand

Cons:

Preise der Verpflegung. Natürlich Sheraton, aber die waren dennoch sehr hoch. Vor allem für die Philippinen.

2026-05-26 • via Nuitee
M
MushPanjwani • Family • Karachi, Sindh Province
10
One of the best hotels in the region!
Pros:

Staff hospitality! Beautiful structure! Nice and clean beach! Awesome pools! One of the best buffet breakfast ever! So impressed on my first day here…

2026-05-22 • via Tripadvisor
A
Alexander • extended_group • cz
8
2026-05-22 • via Nuitee
A
aicy14 • solo_traveller • ph
10
Pros:

Service

2026-05-20 • via Nuitee
H
Hikaru • couple • jp
10
2026-05-19 • via Nuitee