Sheraton Cebu Mactan Resort

Hotels
•
Sheraton
9.6 (974 reviews)
Punta Engaño Road, Mactan Island Lapu-Lapu City , Mactan , ph

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Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Front desk (limited hours)
Fitness facilities (surcharge)
Clubhouse
Exercise/lap pool
See all facilities

Review Highlights

Pros:
Lovely views
Great staff
Cons:
Frequent shortages of items
High prices for amenities

Categories

Cleanliness
9.46
The property is showing signs of wear, suggesting a need for maintenance.
Service
10
Staff are noted as great and helpful despite operational issues.
Location
10
The views from the hotel are lovely, enhancing the overall experience.
Room Quality
9.46
Rooms are nice, although there were complaints about noise from the A/C.
Amenities
9.46
Limited poolside space and occasional shortages in supplies were noted.
Value for Money
9.46
Prices are considered high for what's offered, affecting overall value.
Food and Beverage
8.96
Regular shortages of food and drinks led to several complaints.
Overall Experience
10
While there were significant issues, the overall enjoyment of the trip remains evident.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:46

Property Description

Luxurious Beachfront Accommodation
Experience 5-star luxury at Sheraton Cebu Mactan Resort, ideally located in Mactan. Enjoy stunning sea views from your balcony in select rooms.

Top-Notch Amenities
Relax by the outdoor swimming pool, stay fit at the modern fitness centre, and indulge in delicious cuisine at the on-site restaurant.

Convenient Location
Explore nearby attractions with tips from our helpful reception, including Shangri-La Beach and Ayala Center Cebu. The airport is just a short drive away for easy travel.

To book your luxurious stay at Sheraton Cebu Mactan Resort, visit our website now!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.6
Based on 974 reviews
Cleanliness: 9.46
Service: 10
Location: 10
Room Quality: 9.46
Amenities: 9.46
Value for Money: 9.46
Food and Beverage: 8.96
Overall Experience: 10
S
Sington • couple • gb
10
2026-04-07 • via Nuitee
L
Leslie Belle • extended_group • ph
10
2026-04-06 • via Nuitee
M
Martin • couple • gb
4
Too expensive for an average hotel
Pros:

Breakfast buffet included was excelant. Overhead rainshower was great. Breakfast staff very good.

Cons:

Dinner buffet at Php 3,300 pp was extortionate, I hated everything "is on the QR code"!, all drinks very expensive. Tea/coffee in the room was not replenished everyday and fridge was empty from arrival to departure. No instructions for telephone or TV. Room rates were very expensive for services and attention offered/provided. Taxi costs to Airport very excessive for a 10 min ride.

2026-04-06 • via Nuitee
A
Amit • couple • il
10
2026-04-06 • via Nuitee
S
Shigeyuki • family_with_children • jp
10
2026-04-04 • via Nuitee
M
Michelle • couple • au
9
Relaxing and great place to stay
Pros:

It’s relaxing and I thought the pool area was like the Whitsundays which is pretty good for Cebu. Love the bath and that whole area - shower etc

Cons:

Not a lot really - room amenities weren’t stocked or replaced - no milk!

2026-04-02 • via Nuitee
Z
zoe • extended_group • gb
10
2026-03-31 • via Nuitee
Y
Yu Lin • family_with_children • tw
10
2026-03-31 • via Nuitee
Z
zoe • extended_group • gb
10
2026-03-31 • via Nuitee
R
Risa • extended_group • jp
10
2026-03-28 • via Nuitee
S
Steve • couple • au
10
Amazing stay with incredible staff
Pros:

The staff were incredible

Cons:

There wasn’t anything we didn’t like

2026-03-27 • via Nuitee
P
PHILIPPE • couple • fr
8
2026-03-27 • via Nuitee
C
corinne • family_with_children • fr
8
Pros:

L'établissement est exceptionnel. Le PDJ est fantastique, les chambres et les équipements sont incroyables et le personnel est au top

Cons:

Cela concerne l'extérieur de l'établissement qui n'est pas terrible et il faut prendre un taxi pour sortir

2026-03-26 • via Nuitee
E
Estelito • couple • ae
10
2026-03-24 • via Nuitee
N
Natashia • solo_traveller • us
10
2026-03-23 • via Nuitee
K
KOJIRO • couple • jp
9
とても良かった
Pros:

ビーチ、プール、朝食などとても良かった。

Cons:

市街地から距離があり移動時間が多い。

2026-03-23 • via Nuitee
안젤로 • extended_group • kr
8
2026-03-23 • via Nuitee
W
WONKYUNG • extended_group • kr
10
2026-03-22 • via Nuitee
A
Abigail • solo_traveller • us
8
Pros:

Really nice resort, staff helped arrange activities.

2026-03-22 • via Nuitee
H
HANNAH • extended_group • tw
9
2026-03-21 • via Nuitee