Share this hotel
Facilities
Property facilities
-
WiFi available
-
Free WiFi
-
Non-smoking rooms
-
Air conditioning
-
24-hour front desk
-
Restaurant
-
Room service
-
Heating
-
Terrace
-
Family rooms
-
Lift / Elevator
-
Laundry
-
Luggage storage
-
Express check-in/check-out
-
Airport shuttle
-
Tour desk
-
Soundproof rooms
-
Car hire
-
Massage services
-
Spa/wellness center
-
Currency exchange
-
Non-smoking throughout
-
Private check-in/check-out
-
Daily housekeeping
-
Designated smoking area
-
Airport shuttle (additional charge)
-
Shuttle service (additional charge)
-
Concierge service
-
Snack bar
-
Wine/champagne
-
Airport drop off
-
Airport pick up
-
Fruits
-
Spa/wellness center services
-
Beauty Services
-
Shuttle service
-
Staff adhere to local safety protocols
-
Laundry washed per local authority guidelines
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Hand sanitizer in guest room and key areas
-
Cashless payment available
-
Fire extinguishers
-
Sanitized tableware & silverware
-
Contactless check-in/check-out
-
Invoice provided
-
Guests can opt-out any cleaning services during stay
-
Smoke alarms
-
Guest room sealed after cleaning
-
Property cleaned by professional cleaning companies
-
Key access
-
CCTV outside property
-
CCTV in common areas
-
Face masks for guests available
-
24-hour security
-
Delivered food - securely covered
-
Security alarm
-
Walking tours
-
Breakfast takeaway containers
-
Key card access
-
Bike tours
-
Tour/class on local culture
-
Live music/performance
-
Cooking class
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Luxurious Amenities
The West Hotel & Spa in Hanoi offers a range of luxurious amenities including concierge services, allergy-free rooms, and a relaxing terrace for guests to unwind.
Modern Comforts
Each unit at the 3-star hotel is equipped with air conditioning, a flat-screen TV, and a private bathroom with free toiletries. Guests can enjoy city views from select rooms and stay connected with free WiFi throughout the property.
Convenient Location
Ideally situated near popular attractions like the Hanoi Old City Gate and Hoan Kiem Lake, The West Hotel & Spa provides easy access to key landmarks. Plus, with a tour desk and airport shuttle service, guests can explore the city with ease.
Book your stay at The West Hotel & Spa for a luxurious and convenient experience in Hanoi!
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Behulpzaam personeel, ruime kamer en schoon.
Midden in het centrum oude gedeelte.
Mbt
Clean and very accessible to a lot of stores, food stalls, and cafes
None
The West is central in old quarter , to great shopping and restaurants .it was clean and has fantastic management that were friendly and so polite that made our stay enjoyable.
Nothing .we loved it.
staff were super friendly and accomodating!!
Location
Age of property.
The location is absolutely great 👍... if your visiting night market its the ideal location.
Breakfast was very limited. Though I have decided to check in one day before and checkout one day earlier, the hotel wanted me to pay for the additional day. Though I informed them earlier, they were not very convinced as staff in the front desk kept on changing.
We had the best breakfast of our entire trip at this hotel. It is true that there is no window in the room, but the air conditioning and the comfortable mattress make the room really pleasant. The hotel's location is truly its strong point !
La ubicación y el servicio muy amable y atento en todo momento.
El baño incluía secador de pelo.
Desaconejaria (por decir algo) que vayais a restaurantes sugeridos por ellos porque los que nos indicaron eran lugares turísticos y la comida no era nada del todo buena.
location was prefect, close to everything, walking distance to the lake, market and restaurants. The front of house staff were very helpful and accommodating.
La amabilidad del personal. Nos buscaron el Transfer al aeropuerto. Cómo nuestro vuelo no salía hasta las 23.00, nos permitieron dejar las maletas allí y estar en un salón en las horas de más calor. Todo fueron facilidades.
Posizione perfetta in pieno centro, stanza molto grande con aria condizionata e frigorifero, non manca nulla. Stanza estremamente silenziosa nonostante la posizione. Staff gentile, colazione varia e curata
Breakfast was limited, especially for vegetarians, but still sufficient to satisfy the palate. Fruit is of the highest quality. Hotel provided brown-bag breakfast which was very adequate for an early morning start. Staff were all-round very helpful. We had a room with an internal window which was not as bad as we expected. We had a room in the middle floor (3) which worked out well during the intense heat as guests on the top floor reportedly complained about the temperature. The A/C worked very well. Excellent location in the centre of the Old Quarter - great restaurants in the neighborhood. Special 'Thank you' to Ki at Reception - he was very helpful at all times with directions etc. Most of the staff spoke english. They accommodated an hour late check-out and kept the baggage. Would definitely recommend a stay here. Also good advanced communication prior to arrival by management is very reassuring - thank you Mike for keeping in touch!
Nothing really.
الطاقم ممتاز ومتعاون وموقع الفندق كذلك ممتاز يقع وسط السوق
الغرفة ضيقة وأثاثها قديم
Posizione perfetta in pieno centro, camera silenziosissima nonostante il mercato del weekend e il traffico. Colazione curata e varia, personale gentile e camere spaziose e con tutto
Great location. Though when night market is going on cars can’t access the location and you’ll have to walk a block or two. Room was exceptionally clean and the staff were really accommodating and nice.
beds were stiff, but they were no different than all the other beds in Thailand. Dark in the mornings due to the lack of a real window in our room. There was a window/door (not a balcony) but it opened up to a column in the center of the building.
Your guide to the flawless travel experience
Popular Countries
Get our app
