Hotel Puerta Chichen

Hotels
8.6 (731 reviews)
C-15 A No. 30x20 KM 117 , Chichén-Itzá , mx

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location near Chichén Itzá
Friendly and professional staff
Excellent food options
Cons:
Issues with hot water
Some room amenities missing like fridge

Categories

Cleanliness
8.06
The hotel is described as clean and well-maintained.
Service
9.03
Staff are friendly, helpful, and professional, providing excellent service.
Location
9.07
The location is ideal for visiting Chichén Itzá, allowing early access.
Room Quality
8.52
Rooms are spacious and comfortable.
Amenities
8.05
Some amenities mentioned were missing, if included would improve stay.
Value for Money
8.51
Good value considering location and amenities.
Food and Beverage
9.06
Food is described as excellent with a wide variety offered.
Overall Experience
8.53
Overall experience is very positive with a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:07

Property Description

Luxurious Accommodation with a Mexican Flair

Outdoor Swimming Pool and Delicious Dining Options

Convenient Amenities and Exceptional Service

Book your stay at Hotel Puerta Chichen for a blend of luxury, comfort, and convenience. Enjoy the outdoor swimming pool, savor delicious Mexican and international cuisine at the on-site restaurant, and make use of convenient amenities like free WiFi and room service. With a 24-hour front desk and a variety of dining options including vegetarian and vegan choices, your stay is sure to be relaxing and stress-free. Don't miss the chance to experience all that Hotel Puerta Chichen has to offer during your visit to Chichén-Itzá.

Important information:

Breakfast not provided for children in rooms with breakfast included.

Chichen Mayan Planetarium (Dinner & Show) are not included in the rate and can be purchased on arrival or by calling the property in advance.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

8.6
Based on 731 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.07
Room Quality: 8.52
Amenities: 8.05
Value for Money: 8.51
Food and Beverage: 9.06
Overall Experience: 8.53
G
Gaëtan • couple • fr
7
Pros:

Très proche de Chichén Itzá. Pratique pour être sur le site tôt le matin. Bien pour 1 nuit.

2026-05-09 • via Nuitee
S
Sadie • solo_traveller • de
8
Pros:

Great location for visiting Chichen Itza. The grounds are beautiful and well maintained. Staff is friendly and attentive. Rooms were clean and cool. Restaurant served consistently good food and cold drinks.

2026-05-05 • via Nuitee
E
Eli • solo_traveller • us
10
2026-05-04 • via Nuitee
T
Theun Erik • couple • nl
8
Heerlijk hotel met zwembad
Pros:

Dichtbij Chichen Itza , s’ochtends er in 5 minuten zijn

Cons:

Niets

2026-04-28 • via Nuitee
A
ANDREA • solo_traveller • uy
10
Bonito hotel, muy tranquilo te sientes como en casa.
Pros:

Lo que más me gustó fue la atención de todo el personal y la comida a la carta que ofrece el restaurante.
Energéticamente es muy lindo.
Todo muy limpio y ordenado, sin dudas volvería.

Cons:

Me toco habitación pasillo y se sentían algunas conversaciones temprano en la mañana, eso me despertó m

2026-04-24 • via Nuitee
S
Sarah • family_with_children • im
8
Great place to stay if you want to get to Chichen Itza at opening time
Pros:

This hotel was what I expected: a place to sleep the night before going to Chichen Itza to facilitate getting there very early to minimize crowds. We had two rooms, both with two double beds. They were perfectly nice. The pool was large and pleasant. We didn't eat any meals, preferring to try local restaurants. (I can give a strong recommendation to La Poblanita, 500m down the road.) Parking was easy, right out front.

Cons:

I understand that hotels don't want the air conditioning left on when the guest has left the room, but it's quite annoying if you're only going out briefly to not be able to leave it on lightly. The rooms heat up quickly. This AC was quite effective when on, at least.

2026-04-21 • via Nuitee
R
Rosa Maria • extended_group • mx
8
Cumplió con las necesidades y expectativas básicas.
Pros:

Buena ubicación para mis planes, bonito jardín y alberca, recámaras limpias

Cons:

No había lugar para usar internet y trabajar fuera de la habitación, algo de ruido con el paso de los demás huéspedes y algo de ruido de la carretera.

2026-04-21 • via Nuitee
Y
Yoann • solo_traveller • fr
9
Pros:

Personnel très gentil avec piscine très agréable.
A deux pas du site chichen itza.

Cons:

Rien

2026-04-18 • via Nuitee
L
Latreille • solo_traveller • fr
8
Pros:

Hôtel propre et confortable, très proche de Chichen Itza.
Pas mal de restaurants dans la rue et également un restaurant dans l'hôtel.
La piscine est grande est l'eau y est à bonne température, ouverte jusqu'à 22h00.
Le personnel est très gentil. Eduardo à l'accueil parle français, un vrai plus pour nous!

2026-04-17 • via Nuitee
C
Christian • family_with_children • fr
9
Pros:

tout est super ! chambre sympa, clim, literie au top ! et ambiance de détente avec une superbe piscine et le chant des oiseaux au réveil ! resto sympa. a 5 minutes en voiture de chichen itza

Cons:

petit dej a la carte un peu cher

2026-04-13 • via Nuitee
N
Nicolas • family_with_children • fr
10
Pros:

Emplacement au top, accueil sympathique, piscine

Cons:

Seul bémol pour nous pas de frigo dans la chambre

2026-04-10 • via Nuitee
A
Adler • extended_group • gb
7
It’s seen better days but the staff were lovely and once they’d cleaned the pool that was great too. It’s basically a ho
Pros:

Staff and location

Cons:

No coffee in room or available to buy before 7pm.
Food not great.

2026-04-10 • via Nuitee
C
Claudia • family_with_children • de
6
Pros:

Hervorragende Lage zu Cichen Itza aber Durchgangshotel

2026-04-05 • via Nuitee
M
Michelle • family_with_children • ca
8
Comfortable hotel with great pool!
Pros:

Great small “motel” style accommodation with chairs to hang outside of the room (super for parents to hang out after the kids are in bed!).
Loved the pool!
Room was very comfortable - the mattress was actually comfortable, best I had during our trip (not the typical super hard mattress you generally find in Mexico)

Cons:

Not much, great spot when visiting Chichen Itza as it’s only 3-4 minutes away by car. You could walk there probably if you wanted to save on parking.

2026-03-28 • via Nuitee
G
Giuliana • couple • pe
10
Super cerca a la Piramide!
Pros:

La muy buena atención del personal

2026-03-24 • via Nuitee
D
Dirk • family_with_children • de
9
Hotel in top Lage
Pros:

Sehr große bequeme Betten. Frühstück und Abendessen im zugehörigen Restaurant ebenfalls sehr zu empfehlen.

2026-03-24 • via Nuitee
S
Sophienzlfbe • family_with_children • fr
10
Hotel avec piscine spacieuse et personnel sympathique !
Pros:

Piscine spacieuse appréciée en fin de journée, hôtel disposant d'un restaurant et d'un parking. Réception très sympathique, chouette accueil!

Cons:

Rien

2026-03-23 • via Nuitee
P
Patrick • couple • fr
8
Très bien
Pros:

Parfait on nous a donné une chambre vue piscine alors que nous avions réservé vu rue c est très gentil et bien mieux car rue passante

Cons:

Rien pour moi

2026-03-22 • via Nuitee
A
Alexander • couple • nl
9
2026-03-20 • via Nuitee
A
andreas • couple • de
9
Surprisingly good for a Transit Hotel.
Pros:

Very easy Check in. Room faces pool side. Important since street side is noisy and not a nice view. Good pool atmosphere with sun beds.
Lunch buffet certainly a good deal. Breakfast menu also.

2026-03-20 • via Nuitee