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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Guest education on local ecosystems and culture
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Luggage storage
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Express check-in/check-out
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Massage services
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Public Bath
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Fence around pool
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Steam room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Cooking class
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Free pool cabanas
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Pool sun loungers
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Concerts/live shows
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Private picnics
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Hosted evening meal (reserve)
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation with a Mexican Flair
Outdoor Swimming Pool and Delicious Dining Options
Convenient Amenities and Exceptional Service
Book your stay at Hotel Puerta Chichen for a blend of luxury, comfort, and convenience. Enjoy the outdoor swimming pool, savor delicious Mexican and international cuisine at the on-site restaurant, and make use of convenient amenities like free WiFi and room service. With a 24-hour front desk and a variety of dining options including vegetarian and vegan choices, your stay is sure to be relaxing and stress-free. Don't miss the chance to experience all that Hotel Puerta Chichen has to offer during your visit to Chichén-Itzá.
Breakfast not provided for children in rooms with breakfast included.
Chichen Mayan Planetarium (Dinner & Show) are not included in the rate and can be purchased on arrival or by calling the property in advance.
Property Policies
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Parking
Free private parking is possible at a location nearby (reservation is not needed).
Location
Guest Reviews
Great small “motel” style accommodation with chairs to hang outside of the room (super for parents to hang out after the kids are in bed!).
Loved the pool!
Room was very comfortable - the mattress was actually comfortable, best I had during our trip (not the typical super hard mattress you generally find in Mexico)
Not much, great spot when visiting Chichen Itza as it’s only 3-4 minutes away by car. You could walk there probably if you wanted to save on parking.
La muy buena atención del personal
Sehr große bequeme Betten. Frühstück und Abendessen im zugehörigen Restaurant ebenfalls sehr zu empfehlen.
Piscine spacieuse appréciée en fin de journée, hôtel disposant d'un restaurant et d'un parking. Réception très sympathique, chouette accueil!
Rien
Parfait on nous a donné une chambre vue piscine alors que nous avions réservé vu rue c est très gentil et bien mieux car rue passante
Rien pour moi
Very easy Check in. Room faces pool side. Important since street side is noisy and not a nice view. Good pool atmosphere with sun beds.
Lunch buffet certainly a good deal. Breakfast menu also.
Comfortable room. Restaurant had good food for dinner, we tried the local dishes and I can safely say it was the best meal we had during our entire stay in Mexico. Breakfast was also good. Friendly and respectful staff and helped us in every possible way. Close proximity to Chichen Itza is also a bonus. There are also nice shops close to the hotel where we bought souvenirs at very good prices
Nothing to fault here, everything was just perfect!
Le cadre enchanté par les oiseaux autour de la piscine. L’amabilité du personnel.La qualité du restaurant. La proximité du site de Chichen itza
La lenteur de leurs réponses aux messages.
L’emplacement est top pour visiter le site, les chambres sont confortables et propres.
Nous avons retrouvé la porte de notre chambre ouverte en rentrant de Chichen Itza…aucune explication et aucune excuse.
2 serviettes de toilette pour 4 personnes
Excelentes instalaciones y servicio
Sehr nahe zu Chichen itza, grosses Zimmer, schöner Aussenbereich mit Pool , nettes Personal,
Alles ok
La proximité du Chichen Itza, moins de 5 min en voiture. Nous avons très bien mangé au restaurant le soir, le personnel était aux petits soins pour nous.
La piscine et les chaises longues ne sont pas très bien entretenues. Chambre minimaliste et literie peu confortable mais pour 1 nuit ça fait l’affaire.
Piscine très bien et cocktails extras et prix corrects !
Piscine fantastique mais la circulation de l eau devrait être remise en état. Lits confortables. Belle projection du ciel Maya (en français notamment) qui pourrait cependant être proposée sans frais pour les clients de l hôtel
Le rapport qualité prix de la nourriture. Pas moyen de se doucher sans inonder la salle de bain.
We stayed at this hotel because it was close to Chichen Itza , had a restaurant and large pool area. We had a great swim at the pool upon arrival . We had dinner in the restaurant and a the best Cochinita Pibil we have had on the Yutacan . We left the hotel at about 7:40 am for a 5 minute drive to Chichen Itza , for 8 am opening . We also had a great conversation with a gentleman at the front desk , born in Piste . He told us about growing up and Playing at the Chichen Itza site as kid before it became a tourist site . He also shared a video on Chichen Itza and its history , we grateful he shared his personal connection to this amazing place .
Le personnel, la piscine, le restaurant, le calme côté piscine
Rien
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