Hotel Puerta Chichen

Hotels
8.6 (695 reviews)
C-15 A No. 30x20 KM 117 , Chichén-Itzá , mx

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Luggage storage
See all facilities

Review Highlights

Pros:
Great location near Chichén Itzá
Friendly and professional staff
Excellent food options
Cons:
Issues with hot water
Some room amenities missing like fridge

Categories

Cleanliness
8.06
The hotel is described as clean and well-maintained.
Service
9.03
Staff are friendly, helpful, and professional, providing excellent service.
Location
9.07
The location is ideal for visiting Chichén Itzá, allowing early access.
Room Quality
8.52
Rooms are spacious and comfortable.
Amenities
8.05
Some amenities mentioned were missing, if included would improve stay.
Value for Money
8.51
Good value considering location and amenities.
Food and Beverage
9.06
Food is described as excellent with a wide variety offered.
Overall Experience
8.53
Overall experience is very positive with a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:07

Property Description

Luxurious Accommodation with a Mexican Flair

Outdoor Swimming Pool and Delicious Dining Options

Convenient Amenities and Exceptional Service

Book your stay at Hotel Puerta Chichen for a blend of luxury, comfort, and convenience. Enjoy the outdoor swimming pool, savor delicious Mexican and international cuisine at the on-site restaurant, and make use of convenient amenities like free WiFi and room service. With a 24-hour front desk and a variety of dining options including vegetarian and vegan choices, your stay is sure to be relaxing and stress-free. Don't miss the chance to experience all that Hotel Puerta Chichen has to offer during your visit to Chichén-Itzá.

Important information:

Breakfast not provided for children in rooms with breakfast included.

Chichen Mayan Planetarium (Dinner & Show) are not included in the rate and can be purchased on arrival or by calling the property in advance.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

8.6
Based on 695 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.07
Room Quality: 8.52
Amenities: 8.05
Value for Money: 8.51
Food and Beverage: 9.06
Overall Experience: 8.53
C
Cédric • couple • fr
10
C’était super !
Pros:

Le personnel, la piscine, le restaurant, le calme côté piscine

Cons:

Rien

2026-02-11 • via Nuitee
K
Kim • solo_traveller • ca
8
Perfect location for going to Chichen Itza early.
Pros:

This was a pretty little hotel 1 km from Chichen Itza. It was clean and comfortable. The food in the restaurant was good. They had a nice pool and tidy garden.

Cons:

There was a sewer smell coming from the plumbing.

2026-02-10 • via Nuitee
M
Miguel Angel • family_with_children • es
10
Personal amable y fiable
Pros:

Personal muy servicial. Me dejé 450€, y me los devolvieron unos días después. Habitaciones ámplias y cómodas

Cons:

Todo bien.

2026-01-28 • via Nuitee
J
Jakub • couple • pl
5
Pros:

Location was very close to Chichen Itza

Cons:

I was very loud during the night and barely possible to sleep

2026-01-28 • via Nuitee
J
John • extended_group • us
10
Clean rooms, great staff.
Pros:

Great breakfasts and dinners. Attentive staff. Margaritas delivered to the pool. Were able to exchange dollars for pesos on site. Arranged transportation for us at good prices.

2026-01-21 • via Nuitee
V
Valerie • couple • be
10
Entrez y pour découvrir le potentiel de ce très chouette hôtel
Pros:

Cet établissement et son restaurant ne paie pas de mine mais par contre à l’intérieur tout est parfait!
Mention très spéciale pour le personnel, de l’hôtel et du restaurant, qui est adorable, attentionné et gentil. On est chouchouté ça fait beaucoup de bien.
Le monsieur de l’accueil parle français et est de très bon conseil pour visiter la région. On a adoré cette rencontre.
Au restaurant, les plats sont variés et délicieux. Ça permet de goûter d’autres spécialités mexicaines que celles habituellement proposées ailleurs.
Les chambres sont propres, et très bien équipées. Il ne manquait qu’un frigo.
La piscine est également très agréable.
L’établissement est à 10 min, à peine de Chichen Itza, un atout supplémentaire parmi tant d’autres.

2026-01-20 • via Nuitee
K
Kilian • couple • ch
5
Pros:

Staff was very friendly, proximity to chichen itza

Cons:

Bedsheets were odd, bed not comfortable, price point a bit high

2026-01-13 • via Nuitee
C
Claudi • family_with_children • de
10
Empfehlenswertes Hotel
Pros:

Schöne Anlage, saubere und geräumige Zimmer. Gutes Restaurant und nettes Personal. Ideale Lage für den Besuch des archäologischen Parks Chichén Itzá.

2026-01-13 • via Nuitee
R
René • family_with_children • de
9
Pros:

Nettes Personal, sehr schöner Pool und Garten, Zimmer in Ordnung und sehr gutes Buffet zum Mittagessen und Abendessen buchbar. Gute Lage, nur 3 Minuten mit dem Auto zu den Pyramiden.

Cons:

Alles in Ordnung.

2026-01-08 • via Nuitee
M
Morgan • family_with_children • fr
9
2026-01-06 • via Nuitee
R
Roman • family_with_children • de
8
2026-01-05 • via Nuitee
V
Veronique • couple • nl
8
Friendly receptionist with great advice regarding our visit to Chichen Itza. Nice and clean room with big bed. We woke u
Pros:

Friendly receptionist with great advice regarding our visit to Chichen Itza. Nice and clean room with big bed. We woke up pleasantly to the sound of birds.

The location is very close, about 5 mins drive, from the archeological zone.

2026-01-05 • via Nuitee
M
Marcelo • couple • br
6
2026-01-05 • via Nuitee
G
Gert • couple • nl
9
Fijn hotel vlakbij Chichén Itzá
Pros:

Ruime kamer met uitzicht op de tuin. Parkeren voor de deur. Vlakbij de archeologische site van Chichén Itzá. Mooie tuin met fijn zwembad om in de middag te relaxen na een vroeg bezoek aan Chichén Itzá.

Cons:

Niets

2026-01-04 • via Nuitee
S
sergio • family_with_children • nl
8
Pros:

Great value for money. Conveniently located near Chichen Itza, great big swimming pool set in nice gardens and great food!

Cons:

As common in Mexico the toilets could function better.

2026-01-04 • via Nuitee
O
Olivier • family_with_children • ch
10
Très bien situé
Pros:

Belle situations grandes chambres très propre

Cons:

Rien

2026-01-04 • via Nuitee
R
Reyes • extended_group • us
10
Friendly hotel for a convenient family stay.
Pros:

Friendly, clean, festive for the holidays. Front desk staff are very helpful with directions, taxi scheduling, etc

2026-01-03 • via Nuitee
L
lorenzo javier • couple • es
5
Pros:

Cerca de Chichén Itzá, puedes ir andando

Cons:

Nos intentaron cobrar de más, aún teniendo el precio de Booking, y a otros clientes que estaban a nuestro lado también les cobraron de más. No tuvimos agua caliente , hasta el siguiente día por la mañana y muy poca.

2026-01-03 • via Nuitee
O
Oliver • family_with_children • de
8
2026-01-03 • via Nuitee
V
Vanessa • family_with_children • fr
10
Superbe endroit pour une pause à Chichen Itza piste
Pros:

On a adoré l'ensemble, restaurant, la piscine, le spa, les chambres et l'accueil.

Cons:

Rien

2026-01-03 • via Nuitee