Hotel Puerta Chichen

Hotels
8.6 (718 reviews)
C-15 A No. 30x20 KM 117 , Chichén-Itzá , mx

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Luggage storage
See all facilities

Review Highlights

Pros:
Great location near Chichén Itzá
Friendly and professional staff
Excellent food options
Cons:
Issues with hot water
Some room amenities missing like fridge

Categories

Cleanliness
8.06
The hotel is described as clean and well-maintained.
Service
9.03
Staff are friendly, helpful, and professional, providing excellent service.
Location
9.07
The location is ideal for visiting Chichén Itzá, allowing early access.
Room Quality
8.52
Rooms are spacious and comfortable.
Amenities
8.05
Some amenities mentioned were missing, if included would improve stay.
Value for Money
8.51
Good value considering location and amenities.
Food and Beverage
9.06
Food is described as excellent with a wide variety offered.
Overall Experience
8.53
Overall experience is very positive with a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:07

Property Description

Luxurious Accommodation with a Mexican Flair

Outdoor Swimming Pool and Delicious Dining Options

Convenient Amenities and Exceptional Service

Book your stay at Hotel Puerta Chichen for a blend of luxury, comfort, and convenience. Enjoy the outdoor swimming pool, savor delicious Mexican and international cuisine at the on-site restaurant, and make use of convenient amenities like free WiFi and room service. With a 24-hour front desk and a variety of dining options including vegetarian and vegan choices, your stay is sure to be relaxing and stress-free. Don't miss the chance to experience all that Hotel Puerta Chichen has to offer during your visit to Chichén-Itzá.

Important information:

Breakfast not provided for children in rooms with breakfast included.

Chichen Mayan Planetarium (Dinner & Show) are not included in the rate and can be purchased on arrival or by calling the property in advance.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

8.6
Based on 718 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.07
Room Quality: 8.52
Amenities: 8.05
Value for Money: 8.51
Food and Beverage: 9.06
Overall Experience: 8.53
Y
Yoann • solo_traveller • fr
9
Pros:

Personnel très gentil avec piscine très agréable.
A deux pas du site chichen itza.

Cons:

Rien

2026-04-18 • via Nuitee
L
Latreille • solo_traveller • fr
8
Pros:

Hôtel propre et confortable, très proche de Chichen Itza.
Pas mal de restaurants dans la rue et également un restaurant dans l'hôtel.
La piscine est grande est l'eau y est à bonne température, ouverte jusqu'à 22h00.
Le personnel est très gentil. Eduardo à l'accueil parle français, un vrai plus pour nous!

2026-04-17 • via Nuitee
C
Christian • family_with_children • fr
9
Pros:

tout est super ! chambre sympa, clim, literie au top ! et ambiance de détente avec une superbe piscine et le chant des oiseaux au réveil ! resto sympa. a 5 minutes en voiture de chichen itza

Cons:

petit dej a la carte un peu cher

2026-04-13 • via Nuitee
N
Nicolas • family_with_children • fr
10
Pros:

Emplacement au top, accueil sympathique, piscine

Cons:

Seul bémol pour nous pas de frigo dans la chambre

2026-04-10 • via Nuitee
A
Adler • extended_group • gb
7
It’s seen better days but the staff were lovely and once they’d cleaned the pool that was great too. It’s basically a ho
Pros:

Staff and location

Cons:

No coffee in room or available to buy before 7pm.
Food not great.

2026-04-10 • via Nuitee
C
Claudia • family_with_children • de
6
Pros:

Hervorragende Lage zu Cichen Itza aber Durchgangshotel

2026-04-05 • via Nuitee
M
Michelle • family_with_children • ca
8
Comfortable hotel with great pool!
Pros:

Great small “motel” style accommodation with chairs to hang outside of the room (super for parents to hang out after the kids are in bed!).
Loved the pool!
Room was very comfortable - the mattress was actually comfortable, best I had during our trip (not the typical super hard mattress you generally find in Mexico)

Cons:

Not much, great spot when visiting Chichen Itza as it’s only 3-4 minutes away by car. You could walk there probably if you wanted to save on parking.

2026-03-28 • via Nuitee
G
Giuliana • couple • pe
10
Super cerca a la Piramide!
Pros:

La muy buena atención del personal

2026-03-24 • via Nuitee
D
Dirk • family_with_children • de
9
Hotel in top Lage
Pros:

Sehr große bequeme Betten. Frühstück und Abendessen im zugehörigen Restaurant ebenfalls sehr zu empfehlen.

2026-03-24 • via Nuitee
S
Sophienzlfbe • family_with_children • fr
10
Hotel avec piscine spacieuse et personnel sympathique !
Pros:

Piscine spacieuse appréciée en fin de journée, hôtel disposant d'un restaurant et d'un parking. Réception très sympathique, chouette accueil!

Cons:

Rien

2026-03-23 • via Nuitee
P
Patrick • couple • fr
8
Très bien
Pros:

Parfait on nous a donné une chambre vue piscine alors que nous avions réservé vu rue c est très gentil et bien mieux car rue passante

Cons:

Rien pour moi

2026-03-22 • via Nuitee
A
Alexander • couple • nl
9
2026-03-20 • via Nuitee
A
andreas • couple • de
9
Surprisingly good for a Transit Hotel.
Pros:

Very easy Check in. Room faces pool side. Important since street side is noisy and not a nice view. Good pool atmosphere with sun beds.
Lunch buffet certainly a good deal. Breakfast menu also.

2026-03-20 • via Nuitee
A
Amanda • family_with_children • mt
10
Perfect stay close to Chichen Itza
Pros:

Comfortable room. Restaurant had good food for dinner, we tried the local dishes and I can safely say it was the best meal we had during our entire stay in Mexico. Breakfast was also good. Friendly and respectful staff and helped us in every possible way. Close proximity to Chichen Itza is also a bonus. There are also nice shops close to the hotel where we bought souvenirs at very good prices

Cons:

Nothing to fault here, everything was just perfect!

2026-03-15 • via Nuitee
C
claudine • solo_traveller • fr
10
Séjour enchanteur à recommander
Pros:

Le cadre enchanté par les oiseaux autour de la piscine. L’amabilité du personnel.La qualité du restaurant. La proximité du site de Chichen itza

Cons:

La lenteur de leurs réponses aux messages.

2026-03-15 • via Nuitee
C
Claire • family_with_children • fr
7
Pros:

L’emplacement est top pour visiter le site, les chambres sont confortables et propres.

Cons:

Nous avons retrouvé la porte de notre chambre ouverte en rentrant de Chichen Itza…aucune explication et aucune excuse.
2 serviettes de toilette pour 4 personnes

2026-03-11 • via Nuitee
R
RAFAEL ADALBERTO • couple • mx
10
super recomendado
Pros:

Excelentes instalaciones y servicio

2026-03-09 • via Nuitee
B
Bettina • family_with_children • de
8
2026-03-07 • via Nuitee
M
Morgane • family_with_children • fr
7
Tout près du Chichen Itza
Pros:

La proximité du Chichen Itza, moins de 5 min en voiture. Nous avons très bien mangé au restaurant le soir, le personnel était aux petits soins pour nous.

Cons:

La piscine et les chaises longues ne sont pas très bien entretenues. Chambre minimaliste et literie peu confortable mais pour 1 nuit ça fait l’affaire.

2026-03-03 • via Nuitee
M
Marz • couple • de
9
Guter Aufenthalt für eine Nacht ganz nahe bei Chichen itza
Pros:

Sehr nahe zu Chichen itza, grosses Zimmer, schöner Aussenbereich mit Pool , nettes Personal,

Cons:

Alles ok

2026-03-03 • via Nuitee