Captain Suites

Location was good

I was treated very well by the people that runs the property!

This place was nice quiet

One of the cleanest places in Baytown, I felt like home, Paula is amazing

I had a reservation to stay at this hotel from July 11th to July 12th in a room with two double beds. Upon arrival, the check-in process was quite slow, as the person who typically manages the hotel was out of town, and her sister was overseeing operations in her absence. She mentioned that she was not familiar with the check-in process and informed me that if I was accidentally overcharged, I could call the following day for a refund. Additionally, I was informed that there were no more rooms with two double beds available, as I had originally booked, but I agreed to take a room with one bed since she was kind and accommodating during check-in.

The issue arose the next morning during checkout. I understand that checkout is at 11:00 a.m., but I accidentally overslept and stepped out at 11:20 a.m. As I exited, the person managing the hotel was outside and began tapping her wrist repeatedly to indicate that I was late, doing so in a manner that came across as rude and unwelcoming. When I approached to return the room key, she stated firmly that checkout was at 11:00 a.m. While I did apologize, I believe that, considering I was not provided with the room type I originally reserved, a 20-minute delay in checkout should have been handled with more courtesy.

Was unable to check in.
Never got to go into the room. Something about lightning hit the building.

Affordable and friendly.

This is the cleanest, nicest hotel in Baytown by far. Everything. The room size was awesome, as well as the amenities. Paula was great to work with and very hands on and supportive.

Great amenities for the price stove top and full size fridge. Clean and well maintained, new firm mattresses

Pictures on website do not reflect the actual condition of the hotel. Rooms were accomodated well but the condition was poor. There is NOT 24 hour front desk service as advertised. Hallways contain junk in corners. Shower in room looked to have mold on the wall near the shower. Threadbare towels had hair stuck in them. Unused bare electrical wiring exposed in room. I stayed a week having prepaid. If I hadn't prepaid I would've left the moment I stepped in the room. I only booked this place because it had a 9.0 rating. I guess people are rating this based on the price. It does have better amenities than similarly priced places, but it was definitely not a place I can recommend for anyone used to a hotel.

How quiet everything was despite it being in a busy town.

The door didnt have a u bolt or dead bolt. The blackout screen didnt go down full had to use towels to block out the gap.

Nice room for the price. Parking could stand improvements

This was basic hotel room for an overnight. No pool, business center, breakfast buffet, exercise room but a good bed and shower. Along with a full size refrigerator, gave us all we needed. Did a men tion lowest priced hotel room we've seen in years??

Everything is really nice and remodeled.

Lady in the front desk is very nice too.