The Hoxton, Shepherds Bush

Hotels
9.2 (4709 reviews)
65 Shepherd's Bush Green , London , gb

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Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Room size too small
Inconsistent housekeeping

Categories

Cleanliness
8.39
Housekeeping issues noted in reviews with complaints about room cleaning not being done.
Service
9.86
Positive comments about helpful and friendly staff, particularly recognizing Helena for her assistance.
Location
10
Great location near transport and shopping, highlighted as a major pro.
Room Quality
7.9
Smaller rooms noted as a con, especially for families.
Amenities
9.35
Basic amenities provided, but suggestions for improvements noted in reviews.
Value for Money
9.38
Mixed sentiments; some overcharging complaints but location and service balance value.
Food and Beverage
8.84
À la carte breakfast appreciated, but lack of buffet may not suit everyone.
Overall Experience
9.89
Overall positive experiences noted, despite some significant cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:21

Property Description

Chic 4-Star Accommodation in London

Modern Amenities: The Hoxton, Shepherds Bush offers air-conditioned rooms with a range of convenient amenities including a flat-screen TV, minibar, and free WiFi.

Delicious Dining Options: Guests can enjoy a variety of breakfast choices each morning, from continental to American and vegetarian options.

Multilingual Assistance: With staff fluent in German, English, Spanish, and French, the 24-hour front desk ensures a warm welcome and seamless service for a memorable stay.

Book your stay at The Hoxton, Shepherds Bush for a stylish and comfortable experience in the heart of London!

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Property Video

Guest Reviews

9.2
Based on 4709 reviews
Cleanliness: 8.39
Service: 9.86
Location: 10
Room Quality: 7.9
Amenities: 9.35
Value for Money: 9.38
Food and Beverage: 8.84
Overall Experience: 9.89
K
KeriV90 • couple • de
7
2026-04-11 • via Nuitee
D
David • solo_traveller • gb
9
2026-04-11 • via Nuitee
M
Michael • couple • mt
9
2026-04-11 • via Nuitee
N
Nick • solo_traveller • gb
10
2026-04-10 • via Nuitee
Y
Yaroslava • couple • gb
10
2026-04-10 • via Nuitee
A
Anna • couple • fi
10
2026-04-10 • via Nuitee
S
Stacy • family_with_children • gb
10
2026-04-09 • via Nuitee
C
Cherry • couple • gb
10
Pros:

Nice stylish room, dog friendly with no extra charge is a plus.

2026-04-08 • via Nuitee
N
Natasha • family_with_children • nl
10
2026-04-08 • via Nuitee
B
BRUCE • couple • gb
7
Pros:

The bed

Cons:

The menu

2026-04-08 • via Nuitee
M
montse • family_with_children • es
8
BUENA ESTANCIA AUNQUE HABITACION MUY PEQUEÑA
Cons:

BONITA DECORACION

2026-04-07 • via Nuitee
L
Linda • family_with_children • se
9
Andra gången hos er - kommer tillbaka.
Pros:

Atmosfären och personalen.

Cons:

Det var inte städat ordentligt när vi kom.

2026-04-06 • via Nuitee
Z
Zeanah • couple • gb
10
2026-04-06 • via Nuitee
N
Nawael • couple • be
10
Magical and comforting.
Pros:

Tout était parfait. L’hôtel était à la fois réconfortant, classe et chaleureux. Le personnel était adorable, les chambres magnifiques et l’emplacement parfait.

2026-04-04 • via Nuitee
P
Patrycja Anna • couple • se
9
A cool and conveniently located hotel in London, just steps away from the O2 Empire
Pros:

A really cool place to stay for 2–3 nights in London. It’s surrounded by several cosy cafés, bars, and diners such as no drama, Kave, The Hawk’s Nest, and Another Brother.
It’s easy to get around from here by tube, and it was perfect for us as we were in London for a concert at the O2 Shepherd's Bush Empire, which is just two minutes from the hotel.
The hotel offers all the necessary facilities of high quality, and the staff were kind and professional. We especially loved the illustrated room cards, the coffee bags, the retro design of the room with a beautiful mirror and vintage radio, as well as the hotel lounge.
A nice extra touch was a curated Google Maps guide to cool local spots, provided by the hotel via a QR code.

Cons:

A small downside was the leaky shower and weak ventilation in the room and bathroom.

2026-04-03 • via Nuitee
A
Amanda • family_with_children • gb
9
Lovely stay with great staff.
Pros:

breakfast was brilliant.

Cons:

somewhere to sit in my room that wasn't my bed.

2026-04-03 • via Nuitee
J
Jenny • couple • gb
10
2026-04-03 • via Nuitee
O
Oosterop • couple • nl
9
2026-04-02 • via Nuitee
R
Rachel • solo_traveller • gb
10
Outstanding
2026-04-01 • via Nuitee
A
Alan • family_with_children • gb
10
A great weekend in West London
Pros:

The bedroom was very comfortable and well appointed with kettle, corkscrew, mugs and glasses.

The location was perfect for our planned activities.

Breakfast was great and very relaxed.

Cons:

To be fair, nothing. We had 6 rooms booked for the weekend and no one had a bad word about their room or the hotel. A great weekend.

2026-04-01 • via Nuitee