Pets allowed

Facilities

Proposal/romance packages available
Lot hours - 24 hours
Free WiFi
Terrace
Luggage storage
Designated smoking area
Concierge service
Gift shops or newsstand
Breakfast available (surcharge)
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Nice amenities
Cons:
Maintenance issues
Poor internet

Categories

Cleanliness
8.39
Several mentions of maintenance issues indicate some cleanliness concerns.
Service
9.16
The staff is frequently described as very friendly and attentive.
Location
9.2
Reviews highlight excellent location near attractions.
Room Quality
8.65
Overall quality is good but there were mentions of some maintenance issues.
Amenities
8.68
Amenities like jacuzzis and terraces were positively noted.
Value for Money
8.64
Rating suggests good value considering location and service.
Food and Beverage
8.69
Positive notes on food quality and restaurant service.
Overall Experience
8.96
Most reviews suggest a very satisfactory overall stay despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:00

Property Description

Luxurious Amenities
Indulge in onsite massages and unwind by the outdoor pool, ensuring a relaxing stay. Enjoy complimentary wireless internet, concierge services, and more for your convenience.

Dining and Entertainment
Savor a delicious meal at the hotel's restaurant, grab a snack at the coffee shop, or sip a drink at the bar/lounge. Don't miss the opportunity to experience a memorable culinary journey.

Comfortable Accommodations
Relax in one of the 11 guestrooms featuring Select Comfort beds, premium bedding, and modern amenities. With minibars, flat-screen TVs, and private bathrooms, your comfort is our top priority.

Book your stay at Hotel El Ciruelo in Tepoztlán for a luxurious and unforgettable experience.

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in lb is 44

  • Pets

    Pets cannot be left unattended

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

8.8
Based on 109 reviews
Cleanliness: 8.39
Service: 9.16
Location: 9.2
Room Quality: 8.65
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 8.69
Overall Experience: 8.96
L
LEOPOLDO
4
Pros:

La alberca descuidada, no tiene calefacción el internet pésimo, rescatable la ubicación y la vista

2025-09-21 • via Nuitee
A
ALVARO
10
Pros:

Muy buena estancia.

2025-09-20 • via Nuitee
Y
Yazmín
10
Pros:

La localización es excelente, cerca del centro y lugares turísticos. La atención del personal es excelente y las instalaciones son buenas.

2025-09-15 • via Nuitee
J
Jaime
8
Excelente con problemas de mantenimiento
Pros:

Ubicación, servicio, alimentos y comodidad excelentes. La habitacione tiene varios problemas de mantenimiento lo cual me extrañó, ya que siempre ubicaba a El Ciruelo como un lugar de excelencia.

2025-09-13 • via Nuitee
S
Susana • partner
10
Pros:

Hermosas recámaras que cada una tiene terraza y jacuzzi propio.
Lo único que le pondría , es: seguro o forma de cerrar para puerta corrediza hacia la terraza. Además, un espejo de en la recámara, ya que el espejo que hay, está en el baño y es poco cómodo.

2025-09-08 • via Nuitee
R
Ricardo Kumar • partner
10
Pros:

Excellent

2025-09-07 • via Nuitee
J
JAIME
10
Excelente estancia..!!
Pros:

Nos fue excelente, la gebte muy amable, la habitacion es una maravilla, el jacizzi riquisimo, pero la vista es lo mejor..!!

2025-08-18 • via Nuitee
G
Guillermo
10
Pros:

Buena la comida, la suite y el servicio

2025-08-14 • via Nuitee
M
Melina • family
10
Pros:

Parfait !

2025-08-14 • via Nuitee
C
Carlos
10
Lugar bonito, cómodo y tranquilo
Pros:

Estancia increíble, recibimiento rápido, todo de muy buena calidad

2025-08-12 • via Nuitee
C
Carlos Eduardo
10
Muy bonito lugar
Pros:

Muy BN el trato y muy bonita las instalaciones del hotel y fácil acceso. Muy amables todos los que nos trataron mientras estuvimos hospedados ahi

2025-08-09 • via Nuitee
A
Ana Paula
10
Pros:

Gran hotel!

2025-08-05 • via Nuitee
A
Archivaldo • friends
8
Pros:

Its Nice and Cousy but to much light enter into the Room

2025-08-04 • via Nuitee
P
Pedro José
10
Magnifico
Pros:

Es increíble todo está divino, gran atención y los cuartos increíbles

2025-08-03 • via Nuitee
J
Josefina
10
Pros:

Bonito lugar

2025-07-29 • via Nuitee
F
Fabiola • family
8
Pros:

Hace falta una alberca lo demás muy bien

2025-07-28 • via Nuitee
E
Evert • partner
10
Pros:

Nicely located property. A little dated, but with great service and a great restaurant.

2025-07-23 • via Nuitee
M
MYRIAM
10
Pros:

El hotel es excelente !

2025-07-09 • via Nuitee
S
Sara • partner
10
Pros:

The hotel is very nice and quiet. The views from the room are beautiful, the staff 10 out 10

2025-07-05 • via Nuitee
M
Marcela
10
Pros:

Lindas instalaciones y vista

2025-07-05 • via Nuitee