MIDHILLS Prime Suites Genting Highlands

Hotels
•
Independent
2 (3 reviews)
Jln Meranti, Genting Highlands, Pahang, 69000 , Genting Highlands , MY
603-9213 1332

listing image 1
Show all photos
Children allowed

Facilities

Health or beauty spa nearby
Books
24-hour front desk
Terrace
Garden
Table tennis
Designated smoking area
Picnic area
Elevator
Wheelchair accessible parking
See all facilities

Review Highlights

Pros:
Responsive reception
Ability to cook for family
Cons:
Dirty futon
No hot water
Confusing check-in process
Mouldy smell in rooms
Inefficient air conditioning

Categories

Cleanliness
1.64
Futon was dirty with a spot and rooms smelt of mould.
Service
3.61
Receptions were good and fast responsive, but check-in process was confusing.
Location
2.65
Difficult access to the actual check-in location; not well communicated beforehand.
Room Quality
1.6
Basic rooms with inefficient air conditioning and view of a building site.
Amenities
1.63
Pool needs repair and overall basic amenities provided.
Value for Money
1.59
Not worth the price based on the condition of the hotel and services.
Food and Beverage
1.64
No specific mention, assumed standard quality for this hotel tier.
Overall Experience
1.61
Overall disappointing experience with significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:47

Property Description

Recreational Amenities
Enjoy a 24-hour health club and outdoor pool for relaxation and fitness.

Additional Amenities
Picnic area and barbecue grills for outdoor gatherings.

Convenient Features
55 air-conditioned rooms with kitchens, flat-screen TVs, and free Wi-Fi.

Spend your stay at MIDHILLS Prime Suites Genting Highlands, nestled in the mountains near Genting Highlands Premium Outlets and Happy Bee Farm & Insect World. Book now for a memorable experience!

Important information:

  • 24-hour pool access

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    No pets

  • Smoking

    Smoking permitted

  • Guest type

    Essential workers only - NO

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Guest Reviews

2
Based on 3 reviews
Cleanliness: 1.64
Service: 3.61
Location: 2.65
Room Quality: 1.6
Amenities: 1.63
Value for Money: 1.59
Food and Beverage: 1.64
Overall Experience: 1.61
N
Nurul • family
6
Pros:

The Futon little bit dirty. Have a spot at futon. Then the water heater like some trouble at master bedroom .. Don't have a hot water if we get a shower. Have a window no curtain so i always wear a hijab cause outsider can see through the window to the living room.
Overall is okay. My kids also like to stay there but must improve for furniture to make guest happy to stay. Also i can cook for my family. The receptions also good. Fast responsive. I will repeat again but please change the futon and curtain for the small window also the water heater. Thanks for your service.

2025-09-20 • via Nuitee
K
Katy • family
4
Pros:

We arrived at the hotel and were turned away by the security guard before we could park and check in. After 3 different conversations with the guard and another hotel receptionist from a nearby hotel, we were eventually directed to a completely different hotel reception down the hill 5 mins drive away, where we were told that we need to use an app to check in, despite us having driven to a different location! This then took a long time to do, the instructions to collect keys were slow to arrive (via Whatsapp) and we had travelled a long time. When we asked staff at that reception for help, they could not provide it and said we had to check in and collect our instructions digitally (despite us being right there!). All of this could have been communicated before we arrived, and we could have completed the information beforehand to save us time and stress.

The rooms smelt of mould and looked out onto a building site. It wasnt' the room we originally booked, and it wasn't clear what the other rooms we could choose from were like. The rooms were pretty basic (which was ok) but we had a very inefficient air conditioner in one of the bedrooms and no window. The towers were bleak and seemed empty and scary.

The car park space we were allocated was miles from our room, several stories down, really poor signage to lifts and ways out, and yet there were lots of available parking spaces much closer.

the pool was nice but needed repairing.

2025-07-22 • via Nuitee
D
Dorothy • partner
2
Pros:

Ac didn’t cool / mold on the wall and floor of the shower/ sink did not drain/ construction work around the area very hard getting to the place with all the trucks and road was very bad / the building was old and needed a face lift and the swimming pool was not being cleaned properly.

2023-07-10 • via Nuitee