Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Tour desk
Hot tub/Jacuzzi
Car hire
See all facilities

Review Highlights

Pros:
Nice rooms
Good location
Clean pool area
Cons:
Incorrect price
Noise from neighbors
Strange room setup

Categories

Cleanliness
7.03
Some reviews indicate that maintenance issues exist.
Service
8
Service can be improved but generally acceptable for this hotel tier.
Location
8.54
Positive feedback regarding the location.
Room Quality
7.49
Rooms are nice but there are issues with privacy and setup.
Amenities
8.02
The pool area is appreciated but overall amenities need better maintenance.
Value for Money
7.48
Value is good but price discrepancies were noted.
Food and Beverage
7.83
No specific feedback on food and beverage, rated standard for this hotel tier.
Overall Experience
8
Overall experience is decent with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:51

Property Description

Central Location
Located in the heart of Tulum, Kassia Tulum, Boutique Hotel offers easy access to popular attractions like Tulum Archeological Site and Tulum Bus Station.

Comfortable Rooms
Experience comfort in our air-conditioned rooms equipped with modern amenities including flat-screen TVs, private bathrooms, and cozy bedding.

Relaxing Outdoor Pool
Unwind by our refreshing outdoor swimming pool or soak up the sun on our terrace, perfect for relaxation after a day of exploring.

Ready to experience the perfect blend of convenience and comfort? Book your stay at Kassia Tulum, Boutique Hotel now.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Location

Guest Reviews

7.8
Based on 30 reviews
Cleanliness: 7.03
Service: 8
Location: 8.54
Room Quality: 7.49
Amenities: 8.02
Value for Money: 7.48
Food and Beverage: 7.83
Overall Experience: 8
K
Konstantin • solo_traveller • ru
6
2025-10-21 • via Nuitee
E
Eduarth • couple • co
1
Cons:

The price shown on Booking’s official page was incorrect. After I paid the full amount in advance, I was told there was an error on Booking and that I had to pay extra for the accommodation.

2025-09-12 • via Nuitee
M
malika • solo_traveller • fr
8
Pros:

Le rapport qualité prix

2025-09-09 • via Nuitee
J
Jan • family_with_children • dk
8
2025-08-18 • via Nuitee
C
Carla • family_with_children • es
6
Estubimos de paso una noche.
Pros:

La ubicación y el personal.

Cons:

Se escuchaban los vecinos subir i bajar las escaleras, cerrando puertas, etc. y a la piscina le faltaba un buen mantenimiento.

2025-08-17 • via Nuitee
• family_with_children • fr
9
2025-08-16 • via Nuitee
V
Villachica • couple • cr
8
Pros:

La terraza muy bonita y cuentan con una mini cocina que ayuda mucho

Cons:

No están tan bonitas las instalaciones como se ven en las fotos

2025-08-15 • via Nuitee
F
Federica • couple • it
8
Pros:

Nice rooms, clean

Cons:

Service can be improved such as some hangers in the room.

2025-07-31 • via Nuitee
J
Juan
8
Pros:

Fue extraño porque estamos acostumbrados a que exista un lobby y tenga personal que te reciba y ayude con las maletas,

2025-07-30 • via Nuitee
A
Allie • solo traveller • us
6
Decent, affordable place for 1-2 nights. Nice Pool.
Pros:

The pool area and sitting area are really nice. Big, comfortable bed.

Cons:

The room setup was very strange. Open plan toilet, shower bed with dividing walls but no privacy. There was also no receptionist and no one checked my ID when I arrived, which I thought was strange.

2025-07-14 • via Nuitee
F
Farr • solo traveller • us
8
Very good
2025-06-18 • via Nuitee
V
Venkatesh • solo traveller • gb
6
Pleasant
2025-06-09 • via Nuitee
G
Gordon • solo traveller • au
8
Very good
2025-05-31 • via Nuitee
D
Denis • young couple • cz
6
Pleasant
Pros:

Comfortable beds and clean bed sheets.

Cons:

The room was small with quite old facilities (bathroom, faucet, …).

2025-05-31 • via Nuitee
K
Kutesa • review category business travellers • us
10
Exceptional
2025-05-28 • via Nuitee
N
Noemie • solo traveller • fr
1
Bad
2025-04-22 • via Nuitee
M
Mikeh2017 • solo traveller • au
8
Very good
Cons:

No hooks to hang towells

2025-04-19 • via Nuitee
D
Debra • solo traveller • us
10
I recommend this delightful little hotel.
Pros:

Wonderful little hotel. I enjoyed the splash pool and outdoor veranda. Modern- clean -great staff. Great walkable location. Panaderia —- French style baker just across the street. Great tacos from street stand in the corner.

2025-04-09 • via Nuitee
J
Joe • solo traveller • nz
8
Very good
2025-04-01 • via Nuitee
D
Debra • solo traveller • us
10
Exceptional
Pros:

Lovely veranda and pool. Good location. Easy walk from the ADO bus. Excellent staff. Very clean and comfortable.

2025-03-31 • via Nuitee