Lux 'Appart Hôtel

Hotels
•
Independent
4 (1 reviews)
13 Imp. du Lion d'Or , Valenciennes , FR
33-761896544

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Facilities

Free breakfast
Free WiFi
24-hour front desk
Luggage storage
Free breakfast
Safe-deposit box at front desk
Smoke-free property
Free cooked-to-order breakfast
Well-lit path to entrance

Property Description

Gourmet Dining and Relaxing Bar/Lounge
Indulge in a delightful dining experience at the on-site restaurant or grab a quick snack at the coffee shop. Unwind with your favorite drink at the cozy bar/lounge.

Comfortable Accommodations with Modern Amenities
Feel at home in the well-equipped air-conditioned apartment featuring a kitchen, flat-screen TV, and an MP3 docking station. Enjoy the convenience of a safe, separate sitting area, and daily housekeeping.

Convenient Location and Nearby Attractions
Explore the vibrant city of Valenciennes with attractions like Valenciennes Town Hall and Jardin des Floralies just a short walk away. Discover more at Musee des Beaux-Arts and Stade Nungesser within easy reach.

Book now for an unforgettable stay at our Valenciennes aparthotel.

Important information:

* Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

4
Based on 1 reviews
V
Verified traveler
4
There was no Lux at all, only issues.
Pros:

It seems that the host has a special opinion about what "Lux" means.
When we arrived at the place, it was quite cold and there was no guidance on how to turn on the heating and the thermostats on the radiators were covered with rubber, preventing us from adjusting the temperature.

Additionally, there wasn't enough bedding for the three of us. Only one bed was prepared, and I had to personally go to the host owned hotel to complain and ask for extra bedding. Same issue with the towels. I booked for three people, but only one towel was provided.

In terms of the kitchenette, the fridge was dirty and couldn't be closed properly due to frost from the freezer compartment. There were only two pans available, and they were not suitable for cooking. There was a severe shortage of crockery, with barely anything provided. There were no supplies such as coffee, tea, or sugar.

Moving on to the bathroom, there was no soap, shower gel, or shampoo provided. Additionally, there was no rug in the bathroom, and the toilet seat fixture was broken. And the radiator was not functioning.

There was also a problem with the WiFi. Although it was provided, there was no indication of the password after booking or in the flat. I had to contact the host directly to obtain the WiFi password.

Despite these issues, I would like to mention that the hotel receptionist was lovely and extremely helpful throughout our stay, so I give them one star. Another star goes for the breakfast provided at the hotel.

2023-12-26 • via Nuitee