Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location
Comfortable rooms
Cons:
Cleanliness issues
Parking complications
Breakfast dissatisfaction

Categories

Cleanliness
8.45
Basic cleanliness standards observed; mentions of previous guests' items and odor issues.
Service
10
Generally excellent service noted across multiple reviews.
Location
10
Ideal location for sightseeing and access to the city center.
Room Quality
9.95
Stylish and comfortable rooms mentioned positively.
Amenities
8.95
Good amenities but limited parking available.
Value for Money
8.95
Some feel the value is lacking compared to other hotels; breakfast included may not meet expectations.
Food and Beverage
8.95
Breakfast quality and variety questioned; some enjoyed the food while others had suggestions.
Overall Experience
9.95
Overall positive experiences highlighted with a few concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:23

Property Description

Luxurious Accommodations
Indulge in comfort and style at Milo Collection Hotel where our 5-star rooms offer modern amenities such as air conditioning, flat-screen TVs, and plush bedding for a relaxing stay.

Convenient Location
Located just steps away from the city centre and popular attractions like Biblioteca Palafoxiana, our hotel provides easy access to explore the vibrant city of Puebla without any hassle.

Exceptional Services
Enjoy a seamless experience with our express check-in/check-out, 24-hour front desk, and complimentary WiFi throughout the property. Let our friendly staff assist you in making your stay unforgettable.

Ready to experience luxury and convenience at Milo Collection Hotel? Book now for an unforgettable stay in Puebla!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

9.4
Based on 578 reviews
Cleanliness: 8.45
Service: 10
Location: 10
Room Quality: 9.95
Amenities: 8.95
Value for Money: 8.95
Food and Beverage: 8.95
Overall Experience: 9.95
V
Vanesa • family_with_children • mx
1
2026-06-27 • via Nuitee
S
Sergio Harvey • solo_traveller • mx
10
2026-06-25 • via Nuitee
S
Sergio Harvey • solo_traveller • mx
10
Pros:

La atención, ubicación, el restaurante, habitaciones cómodas y silenciosas.

Cons:

El baño llegaba a presentar cierto olor, principalmente en las tardes/noches

2026-06-22 • via Nuitee
C
chika • solo_traveller • mx
9
洗練されたデザインホテル
Pros:

優れたデザインで室内もシンプルなインテリア。特に私が滞在した部屋のバスルームデザインは非常に洗練されていた。スタッフも皆さんフレンドリーで非常に快適に過ごせました。立地も最高！

Cons:

特にありません°・*:.。.☆

2026-06-18 • via Nuitee
R
Rafael • couple • mx
8
2026-06-12 • via Nuitee
A
ALEJANDRA • family_with_children • mx
7
EXCELENTE FUERA DEL ESTACIONAMIENTO
Pros:

DESAYUNO ESTUVO BIEN LA VERDAD Y LA EXCELENTE

Cons:

QUE NO HAY ESTACIONAMIENTO!!!!!!!!
CUANDO EN SU PAGINA DE BOOKING DICE QUE SI TIENEN. Y TIENEN LA OPCION DE DEJARLO EN UN CENTRO COMERCIAL PERO TE COBRAN $170.00 Y EN NINGUN LADO LO MENCIONAN.
ADEMAS DE QUE GENTE DE AHI DICE QUE DEJARLO AHI NO ES SEGURO

2026-06-09 • via Nuitee
M
MARIBEL • solo_traveller • mx
10
Pros:

La comodida de las camas y almohadas. Asi como la habitación en generalNa

Cons:

Nada malo que decir

2026-06-08 • via Nuitee
C
Camilla • couple • it
8
Beautiful and relaxing stay
Pros:

Location, the terrace with the view, the breakfast

Cons:

There was no window because the room was in front of the reception

2026-06-06 • via Nuitee
T
Timo • couple • nl
9
Aanrader voor iedereen die een fijn en centraal gelegen verblijf in Puebla zoekt!
Pros:

Goede locatie in het centrum van Puebla, comfortabel bed, zeer behulpzaam personeel. Al met al een aanrader voor iedereen die een goed verblijf in Puebla zoekt.

Cons:

Niets

2026-05-28 • via Nuitee
I
Ilse Carolina • couple • mx
10
Amamos nuestra estancia en Milo.
Pros:

Nos casamos en Puebla y decidimos hospedarnos en Milo, nos hicieron sentir muy acompañados para nuestra boda ofreciendonos servicios de masaje, vino en la habitación y unos drinks previos a la misa para ir más tranquilos!

Amamos el servicio.

Cons:

El unico detalle es que el restaurante cierra muy temprano, 7 pm. Para antojos nocturnos debes recurrir a ubereats pero realmente no es terrible.

Amamos nuestra estancia en Milo.

2026-05-22 • via Nuitee
C
Carlos • solo_traveller • mx
10
Pros:

La habitación

2026-05-19 • via Nuitee
K
Karen • couple • cl
8
Pros:

Ubicacion

Cons:

Toallas apelmazadas y viejas
Habitación con olor a humedad

2026-05-18 • via Nuitee
M
Mariexllama • solo_traveller • ca
10
Séjour parfait !
Pros:

Wow ! La chambre était spacieuse (la hauteur des portes et fenêtres est impressionnante !) et confortable, le personnel très courtois et sympathique, et les espaces communs vraiment supers. Magnifique bâtiment d'époque. Tout est très propre. La terrasse sur le toit est à couper le souffle, et le déjeuner inclus complet ! (2 viennoiseries à partager, puis choix de fruits frais ou jus de fruit, puis choix plat d'oeufs, de chilaquiles ou pancakes, accompagné de café à volonté) Environ 8 min à pied du zocalo, parfait pour nous. On se sentait très en sécurité dans les rues à pied même le soir. Excellente qualité prix, j'y retournerais sans hésiter.

Cons:

Seul bémol : la salle de bain n'a pas de mur jusqu'au plafond, donc on entend très bien tout ce qui s'y passe, il faut être à l'aise avec la personne avec qui on voyage !

2026-05-15 • via Nuitee
T
TATSUMI • couple • mx
7
2026-05-12 • via Nuitee
C
Carolina • family_with_children • fr
9
2026-05-11 • via Nuitee
F
FelipeBelloM • couple • co
6
Cons:

La cama y su colchón estaban muy acabadas!

2026-05-10 • via Nuitee
A
Austin • couple • us
8
Nice hotel overall in a good location
Pros:

The location of the hotel is good the communial space is really nice. Our room was spacious with high ceilings and comfortable beds. The breakfast was basic, but tasty, and the views from the terrace were great!

Cons:

It didn't seem like they correctly installed the pipes for our shower because there was a consistent sewer smell in the bathroom. We had to keep that door closed all the time to ensure it didn't permeate the entire room.

The hotel had a private event on the terrace the day we were leaving. We had booked an early bus out of Puebla and when we showed up at the beginning of the scheduled breakfast time, we were told they couldn't serve us for another 30 minutes. This was not communicated to us ahead of time. Luckily we were able to make it work, but advanced notice would have been nice.

2026-05-08 • via Nuitee
A
Abel • solo_traveller • mx
9
2026-05-06 • via Nuitee
J
Jacqueline • couple • us
10
Beautiful hotel with modern facilities in an historic building. Rooftop breakfast room view of the city.
Pros:

The hotel was beautiful and the view from the rooftop breakfast room was fantastic.

2026-05-03 • via Nuitee
A
Alberto • couple • fr
9
2026-04-30 • via Nuitee