Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location
Comfortable rooms
Cons:
Cleanliness issues
Parking complications
Breakfast dissatisfaction

Categories

Cleanliness
8.45
Basic cleanliness standards observed; mentions of previous guests' items and odor issues.
Service
10
Generally excellent service noted across multiple reviews.
Location
10
Ideal location for sightseeing and access to the city center.
Room Quality
9.95
Stylish and comfortable rooms mentioned positively.
Amenities
8.95
Good amenities but limited parking available.
Value for Money
8.95
Some feel the value is lacking compared to other hotels; breakfast included may not meet expectations.
Food and Beverage
8.95
Breakfast quality and variety questioned; some enjoyed the food while others had suggestions.
Overall Experience
9.95
Overall positive experiences highlighted with a few concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:23

Property Description

Luxurious Accommodations
Indulge in comfort and style at Milo Collection Hotel where our 5-star rooms offer modern amenities such as air conditioning, flat-screen TVs, and plush bedding for a relaxing stay.

Convenient Location
Located just steps away from the city centre and popular attractions like Biblioteca Palafoxiana, our hotel provides easy access to explore the vibrant city of Puebla without any hassle.

Exceptional Services
Enjoy a seamless experience with our express check-in/check-out, 24-hour front desk, and complimentary WiFi throughout the property. Let our friendly staff assist you in making your stay unforgettable.

Ready to experience luxury and convenience at Milo Collection Hotel? Book now for an unforgettable stay in Puebla!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

9.4
Based on 535 reviews
Cleanliness: 8.45
Service: 10
Location: 10
Room Quality: 9.95
Amenities: 8.95
Value for Money: 8.95
Food and Beverage: 8.95
Overall Experience: 9.95
C
Christopher couple be
9
Very cute hotel
Pros:

Beautiful property and an excellent location. Very comfortable beds and a beautiful rooftop terrace for breakfast.

Cons:

It can be a little noisy, especially the noise of the lift and the music they play starting in the morning

2026-02-14 via Nuitee
M
mirwan couple us
5
Pros:

A stunning hotel

Cons:

management is nonexistent.
The breakfast is so so

In the room, there are no coffee pods or tea kettle

There is no room service

Front desk staff is not that great and neither is the breakfast staff

There’s no restaurant except for breakfast

2026-02-13 via Nuitee
E
Emily couple gb
10
2026-02-12 via Nuitee
P
Petra couple de
9
Schönes Hotel mit toller Dachterrasse
Pros:

Das Hotel im Kolonialstil ist sehr schön eingerichtet, die Zimmer sehr groß, die Betten bequem. Allerdings sind nur die Zimmer zur Straße hell. Die Dachterrasse, auf der auch das Frühstück serviert wird, hat einen grandiosen Ausblick auf das Centro histórico und auf die Vulkane Popocatépetl und La Malinche. Das Personal ist überaus freundlich und zuvorkommend. Sehr gerne wählen wir das Milo Collection Hotel wieder für unseren nächsten Aufenthalt in Puebla.

Cons:

Es roch ein wenig nach Abfluss im Zimmer.

2026-01-29 via Nuitee
E
Estela family_with_children us
8
Pros:

I liked the breakfast, location was great

Cons:

My room
Was next to street and too much noise. We had a car and No parking

2026-01-29 via Nuitee
D
Dietrich family_with_children de
8
2026-01-26 via Nuitee
C
christopher couple us
7
Would recommend staying at Milo
Pros:

The place is great inside, rooms are comfortable, breakfast buffet on Saturday was great selection.

Cons:

All the buses in the morning are very loud, and fast.

2026-01-24 via Nuitee
C
Carlos family_with_children mx
8
Nice hotel, nice location, includes very basic breakfast
Pros:

Staff is very friendly

Cons:

Breakfast is very basic, for this price I am used to better food

2026-01-19 via Nuitee
F
Froylan Alessi couple mx
9
Muy bello lugar y cómodo
Pros:

La habitación, su comodidad, su estilo y el servicio de las personas, todas muy amables.

Cons:

El restaurante tiene poca variedad de comida y el piso tenía algo de polvo.

2026-01-19 via Nuitee
M
Maria family_with_children us
10
Siempre con ganas de volver
Pros:

Es segunda vez que vamos a Puebla y nos hospedamos en Milo. Es espectacular!!!

2026-01-18 via Nuitee
V
Virginia family_with_children es
9
Todo excelente.
Pros:

La ubicación es excelente, y la habitación era muy cómoda. Las camas y almohadas, geniales. Es un hotel boutique, pequeño, pero todo estuvo excelente.

Cons:

Nada, todo muy bien.

2026-01-11 via Nuitee
T
Toni family_with_children es
9
Pros:

Personal molt agradable.

2026-01-10 via Nuitee
K
Karin family_with_children de
7
Tolle zentrale Lage
Pros:

Lage ist Zentral..aber sehr laut durch die stark befahrene Straße. Zimmer sind groß und komfortabel. Das Frühstück hat uns eher enttäuscht.. der Blick von der Dachterrasse ist wunderschön .

Cons:

Frühstück eher lieblos ..Für 4 Personen habs nur zwei Handtücher..

2026-01-09 via Nuitee
G
Gustavo couple ie
10
By staying here you’ll say, I deserve this
Pros:

Beautiful room, amazing location and great staff

Cons:

All great!!!

2026-01-05 via Nuitee
M
Maria extended_group us
9
2026-01-04 via Nuitee
H
Helen extended_group se
9
2026-01-03 via Nuitee
B
Banales family_with_children mx
10
Superó mis expectativas
Pros:

El estilo de las habitaciones y el servicio

Cons:

Su elevador

2026-01-02 via Nuitee
A
Andrea family_with_children de
7
Pros:

The style of the hotel was amazing. It was clean and the location was great. Not far away from the cathedral and historic district.

Cons:

The smell in the room was awful. It smells like wastewater. The hotel is on a really busy street so the noise was extreme. The breakfast area is in Winter way to cold. And in the room was not enough toilet paper we have to ask twice for more. And not enough towels.

2026-01-01 via Nuitee
R
Rene couple nl
9
Very stylish room at great location
Pros:

Location and the wonderful room

Cons:

Leaving the place

2025-12-30 via Nuitee
P
Paul family_with_children us
10
2025-12-30 via Nuitee