Hotel Big Sur

Hotels
8.5 (721 reviews)
Manuel Bulnes 69 , Puerto Natales , cl

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Facilities

Non-smoking rooms
Terrace
Luggage storage
Fax/photocopying
Tour desk
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
Board games/puzzles
Concierge service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cleanliness in most areas
Good breakfast
Cons:
Noise issues
Issues with room facilities
Limited space in some rooms

Categories

Cleanliness
7.75
Mixed reviews on cleanliness with mentions of hair on the bed and issues in some rooms.
Service
9.25
Overall staff is described as friendly and accommodating, with positive interactions noted.
Location
9.25
Excellent location close to key attractions and restaurants, repeatedly praised.
Room Quality
7.75
Inconsistent quality with mentions of cramped spaces and noise issues in some rooms.
Amenities
8.75
Facilities were generally well-reviewed with a good breakfast, though some rooms lacked certain comforts.
Value for Money
7.75
Some reviews indicate that the price may not fully match the perceived quality and available amenities.
Food and Beverage
8.75
Breakfast praised for variety and quality, though some thought it could be improved.
Overall Experience
8.75
General positive sentiment with a good balance of pros and cons noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:38

Property Description

Terrace with Stunning Views
Hotel Big Sur in Puerto Natales offers a charming stay with a terrace overlooking the picturesque surroundings. Enjoy the beauty of Magallanes region right from your hotel.

Convenience at Your Fingertips
With a 24-hour front desk and concierge service, Hotel Big Sur ensures all your needs are met promptly. Stay connected with complimentary WiFi throughout the property.

Comfortable Accommodations
Relax in well-equipped rooms featuring private bathrooms, free toiletries, and cozy bed linens. Everything you need for a pleasant stay in Puerto Natales.

Book your stay at Hotel Big Sur now for a memorable experience in the heart of this enchanting destination.

Important information:

Please note that for reservations of 4 rooms or more, different conditions apply, and 50% of the total reservation must be paid to secure the reservation.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.5
Based on 721 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 8.75
Value for Money: 7.75
Food and Beverage: 8.75
Overall Experience: 8.75
W
William • couple • gb
5
Clean hotel but not very relaxing.
Pros:

The location is very central, and the property is very clean and well maintained.
The breakfast is decent.

Cons:

The room was small with poor sound insulation- which clearly the hotel is aware of as they provide earplugs.
The bed is not comfortable.

2026-03-16 • via Nuitee
M
Maria Das Gracas • solo_traveller • br
8
Pros:

A cama é bastante confortável, a localização próximo da orla e da plaza de armas, ótima calefação.

Cons:

O café da manhã não oferece muita variedade. O banheiro não tem bancada.

2026-03-14 • via Nuitee
P
Petr • couple • cz
8
Pros:

Pěkný, moderně pojatý interiér

Cons:

“ papírové” zdi, na pokoji byl slyšet okolní ruch

2026-03-08 • via Nuitee
L
Luis • couple • cl
8
Bueno
Pros:

La calidad excelente

Cons:

La leche era muy fria

2026-03-08 • via Nuitee
P
Patrick • extended_group • ie
9
Pros:

New and modern. Good breakfast. Friendly and helpful staff.

Cons:

Rooms a little small

2026-03-05 • via Nuitee
U
Uwe • couple • de
5
Pros:

Der kostenlose Wasserspender.
Das Hotel war neu und das Bad sah gut aus.

Cons:

Es gab keine Ablagemöglichkeiten im Bad, im Zimmer und keinen Kleiderschrank.
Das Hotel ist SEHR hellhörig.
Man hört alle Geräusche von den Nachbarzimmern, vom Flur und von den anderen Etagen.
Filzgleiter untet den Stuhl- und Bettfüssen, sowie zwischen den Türen würde schon die Hälfte des Ärgernises reduzieren.

2026-03-05 • via Nuitee
D
David • couple • gb
7
Good basic place to stay
Pros:

Good basic accommodation and decent breakfast

Cons:

Very noisy, ear plugs left in room. It’s a bit like a hostel rather than a hotel. Difficult to find as very small sign on hotel.

2026-03-03 • via Nuitee
D
Daniel • couple • es
10
Pros:

Personal encantador

2026-03-01 • via Nuitee
M
michela • couple • it
8
2026-03-01 • via Nuitee
L
Laura • couple • it
9
2026-02-27 • via Nuitee
C
CARLOS • solo_traveller • ar
7
Aceptable
Pros:

Limpieza y ubicacion

Cons:

Baño patinoso, sin agarraderas, ni jaboneras, peligroso para gente mayor.
Falta de ascensor
Desayuno pobre

2026-02-27 • via Nuitee
D
Daniel • couple • ch
3
Ist der Preis nicht wert.
Cons:

Zimmer sehr eng. Fenster lässt sich kaum öffnen. Im Sommer viel zu heiss im Zimmer.

2026-02-26 • via Nuitee
L
Leyi • couple • cn
9
Pros:

离海边挺近的，酒店和房间整体比较新比较干净

Cons:

房间偏小，放东西的地方有点少，没有专用的停车位

2026-02-25 • via Nuitee
G
Gabriel • couple • br
10
2026-02-22 • via Nuitee
J
Janie • couple • us
7
Pros:

Great location

Cons:

Room is not big

2026-02-22 • via Nuitee
L
Lisa • couple • de
10
2026-02-13 • via Nuitee
L
Lisa • couple • de
10
Pros:

Sehr hilfsbereites Personal, sauberes und für kalte Tage warmes Zimmer

2026-02-13 • via Nuitee
M
Markus • couple • nl
8
2026-02-13 • via Nuitee
G
guillermo • couple • ar
8
2026-02-13 • via Nuitee
A
ampuero • family_with_children • cl
1
Daños verbales
Cons:

Mal olor en el hotel era insoluble la pieza con olor a químico muy fuerte no tenían televisor y en la publicidad salía que sí tenía el dueño del hotel fue poco empático falta el respeto cero empatía no brinda soluciones adecuadas a las peticiones momentáneas un tipo agreste con incapacidad para dialogar con el cliente

2026-02-10 • via Nuitee