Hotel Big Sur

Hotels
8.5 (777 reviews)
Manuel Bulnes 69 , Puerto Natales , cl

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Facilities

Non-smoking rooms
Terrace
Luggage storage
Fax/photocopying
Tour desk
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
Board games/puzzles
Concierge service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cleanliness in most areas
Good breakfast
Cons:
Noise issues
Issues with room facilities
Limited space in some rooms

Categories

Cleanliness
7.75
Mixed reviews on cleanliness with mentions of hair on the bed and issues in some rooms.
Service
9.25
Overall staff is described as friendly and accommodating, with positive interactions noted.
Location
9.25
Excellent location close to key attractions and restaurants, repeatedly praised.
Room Quality
7.75
Inconsistent quality with mentions of cramped spaces and noise issues in some rooms.
Amenities
8.75
Facilities were generally well-reviewed with a good breakfast, though some rooms lacked certain comforts.
Value for Money
7.75
Some reviews indicate that the price may not fully match the perceived quality and available amenities.
Food and Beverage
8.75
Breakfast praised for variety and quality, though some thought it could be improved.
Overall Experience
8.75
General positive sentiment with a good balance of pros and cons noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:38

Property Description

Terrace with Stunning Views
Hotel Big Sur in Puerto Natales offers a charming stay with a terrace overlooking the picturesque surroundings. Enjoy the beauty of Magallanes region right from your hotel.

Convenience at Your Fingertips
With a 24-hour front desk and concierge service, Hotel Big Sur ensures all your needs are met promptly. Stay connected with complimentary WiFi throughout the property.

Comfortable Accommodations
Relax in well-equipped rooms featuring private bathrooms, free toiletries, and cozy bed linens. Everything you need for a pleasant stay in Puerto Natales.

Book your stay at Hotel Big Sur now for a memorable experience in the heart of this enchanting destination.

Important information:

Please note that for reservations of 4 rooms or more, different conditions apply, and 50% of the total reservation must be paid to secure the reservation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.5
Based on 777 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 8.75
Value for Money: 7.75
Food and Beverage: 8.75
Overall Experience: 8.75
B
Bentivoglio • family_with_children • ar
10
Hermoso lugar y gran atención
Pros:

La atención excelente, la predisposición también

Cons:

Lo único que no habia propuesta SIN GLUTEN en el desayuno y tampoco nadie nos consultó

2026-06-05 • via Nuitee
M
Mountaineer • solo_traveller • cl
10
Pros:

Personal atento, instalaciones nuevas limpias y ordenadas.

2026-06-04 • via Nuitee
C
Cristian • solo_traveller • cl
10
2026-06-03 • via Nuitee
M
Marat • solo_traveller • ru
7
Неплохой бюджетный вариант
Pros:

Хороший отель хостел. Неплохой завтрак.

Cons:

Это не совсем отель, похоже на хостел. Нет лифта, только подъёмник (но это не лифт). Вроде бы всё новое, но номера маленькие, а ещё мне нужно было подниматься пешком на третий этаж. Я бы сюда больше не заселился.

2026-06-03 • via Nuitee
E
Edgardo • couple • cl
10
2026-05-30 • via Nuitee
B
Barrow • extended_group • tt
7
Staff generally courteous and helpful, except for on male staff. He should not be allowed to interact with customers.
Pros:

The location and cleanliness. Good value for money. Staff provided additional information on places to eat shop etc.

2026-05-28 • via Nuitee
O
Oscar • solo_traveller • cl
8
Pros:

La ubicación, el desayuno

Cons:

Muy mala aislación se escuchaba todo la bulla de las piezas del lado.

2026-05-27 • via Nuitee
C
Consuelo • solo_traveller • cl
9
2026-05-27 • via Nuitee
E
eduardo • couple • cl
10
Pros:

Las instalaciones

2026-05-26 • via Nuitee
R
Rosanna • solo_traveller • it
8
Ottima posizione !
Pros:

Posizione, pulizia e cortesia delle ragazze reception

Cons:

Personale maschile al servizio colazione mattino ,molto indisponente e antipatico ! Mancanza sedia e tavolo/scrivania!
Colazione nella norma piuttosto spartano ,segnalo le brocche con succo d'arancio ,ananas e latte freddo senza coperchii di protezione !

2026-05-25 • via Nuitee
R
ROSA MARIA • solo_traveller • es
9
Pros:

La ubicación excelente y el personal muy amable. Nos ayudaron incluso a la hora de coger tours

2026-05-25 • via Nuitee
G
Gaelle • solo_traveller • fr
8
Hotel simple et propre
Pros:

Hotel simple et propre, super petit dej inclus.
Pas loin du centre.

Cons:

Chauffage à fond. Chambre petites.
Oreiller trop gros.
J'ai eu un tarif hors saison Booking, sinon le prix normal aurait été excessif.

2026-05-21 • via Nuitee
C
CAMILETTI • couple • ar
10
Divino!!!
Pros:

Súper acogedor y la atención del personal sublime!!!! La limpieza, todo impecable, sábanas y toallones suaves como nubes! Gracias

2026-05-19 • via Nuitee
U
Una • couple • gb
10
2026-05-19 • via Nuitee
U
Una • couple • gb
10
A lovely start to our time in Chile!
Pros:

So clean, bedrooms are immaculate and made everyday. Breakfast was always fresh and tasty. The staff on reception were always helpful and accommodating. Loved our stay here!

2026-05-15 • via Nuitee
D
David • solo_traveller • br
10
Pros:

Ótima localização, os funcionários são prestativos. Ótimo café da manhã.

Cons:

Não ter estacionamento. O resto é só elogios.

2026-05-15 • via Nuitee
I
Isabella Sayuri • couple • br
10
Pros:

Possuía tv no quarto, bom café da manhã, água a vontade, atendentes simpáticos e dispostos a ajudar, elevador para as malas.

2026-05-14 • via Nuitee
E
enzo • solo_traveller • ch
8
2026-05-14 • via Nuitee
R
Rosario • couple • es
10
2026-05-09 • via Nuitee
A
Andrea Paredes Avaria • couple • cl
7
Cumple.
Pros:

La ubicación excelente.
La atención del personal en general, muy amables.
El desayuno bueno.

Cons:

Ruidoso por las mañanas.
No hay escritorio o una silla en la pieza, por tanto no es óptimo para trabajar.
En el baño no hay donde apoyar nada, eso lo hace muy incómodo.

2026-05-07 • via Nuitee