Children allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and professional staff
Cons:
Noise from HVAC in room
Issues with check-in process

Categories

Cleanliness
10
The room was clean, and housekeeping was perfect.
Service
10
Staff were cordial, professional, and provided exceptional customer service.
Location
10
Perfect location for visiting the city and nightlife, very central.
Room Quality
10
Rooms were clean and quiet but some reported noise from the street.
Amenities
10
Amenities were good, but some guests expected more from a 5-star hotel.
Value for Money
10
Overall good value for the location and service.
Food and Beverage
10
Breakfast was enjoyable, but variety could be improved.
Overall Experience
10
Guest experiences were overwhelmingly positive, despite a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 00:51

Property Description

Central Location in Madrid
Located in the heart of Madrid, UMusic Hotel Madrid offers a perfect blend of convenience and luxury. With air-conditioned rooms and a seasonal outdoor swimming pool, guests can enjoy a comfortable stay while being just steps away from the city's main attractions.

Amenities Galore
From free WiFi to a fitness centre, room service to a restaurant with a terrace, this hotel has it all. Whether guests want to unwind by the pool or stay productive in the business centre, UMusic Hotel Madrid caters to every need.

Multilingual Staff and Nearby Attractions
With a friendly staff fluent in multiple languages, including German, English, Spanish, and French, guests will feel right at home. Plus, the hotel's proximity to Plaza Mayor, Mercado San Miguel, and Puerta del Sol makes exploring the city a breeze.

Ready to experience the best of Madrid? Book your stay at UMusic Hotel Madrid now!

Important information:

Please note that there are certain areas of the hotel restricted to children under 16 years of age, we are talking about our "Nota Alta" Rooftop and Pool mainly, making sure that our guests are aware that minors cannot attend these spaces.

When booking 9 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Wed, Oct 15, 2025 until Wed, Apr 15, 2026

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

10
Based on 4553 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
A
Ana • solo_traveller • si
10
An exceptional stay with a perfect location, warm hospitality, and an outstanding breakfast.
Pros:

One of the best hotel stays I’ve had! Excellent location, beautiful hotel, comfortable rooms, incredibly kind staff, and an amazing breakfast.

2026-02-14 • via Nuitee
F
Freddy • couple • il
10
2026-02-14 • via Nuitee
M
Maria Teresa • couple • it
8
2026-02-14 • via Nuitee
F
Freddy • couple • il
10
2026-02-14 • via Nuitee
C
Crsitina • couple • es
10
2026-02-14 • via Nuitee
D
Didier • solo_traveller • fr
10
2026-02-13 • via Nuitee
S
sissi • couple • it
10
2026-02-12 • via Nuitee
M
Maria Dolores • couple • es
10
Increíblemente espectacular!!!!
Pros:

Todo en general y el trato del personal excepcional. Todo muy muy limpio y el espectáculo de cabaret y la decoración nocturna basada en esa época fue increíblemente acogedora.
Un hotel para volver a visitar sin duda.

Cons:

No podría decir nada

2026-02-12 • via Nuitee
M
Michel • couple • il
9
Pros:

great location at the center of Madrid

Cons:

not enough facilities - like local spa

2026-02-12 • via Nuitee
E
Emmett • couple • ie
10
Would like stay more twice night long weekend again hopefully
Pros:

It was aswoeme

Cons:

Amazing

2026-02-12 • via Nuitee
R
Robertl • couple • co
1
2026-02-11 • via Nuitee
S
Segura Delgado • couple • es
10
Pros:

La ubicación y la atención del personal

Cons:

Nada

2026-02-10 • via Nuitee
Y
Yanina • couple • de
2
Pros:

The hotel itself is not bad, and you can watch a great musical there, but the way they handle disputed charges and the overall sense of security were a huge disappointment.

We came to Madrid to celebrate my birthday. At check-out, we honestly told the staff that we had taken one KitKat from the minibar and wanted to pay for it. At the reception they offered to charge my card (the same one I used for the stay), and I agreed.

When I got home, I saw a charge of €109. The hotel sent a “minibar statement” claiming that in one day we supposedly drank two bottles of whisky plus another bottle of alcohol we did not take, and that we also “took an umbrella” from the room that had been kept in the closet. We have been trying for several days to get a clear explanation, but we keep receiving only template replies.

On top of that, my friend discovered that her expensive belt (in its case) was missing when she arrived home. She travelled with carry-on luggage only, so it is unlikely it was stolen at the airport.

In a 5-star hotel, situations like this are unacceptable, and the staff’s response has been very discouraging. Please think twice before booking.

2026-02-10 • via Nuitee
B
Belal • solo_traveller • sa
8
2026-02-09 • via Nuitee
H
Hugo • solo_traveller • pt
8
2026-02-09 • via Nuitee
I
Ildefonso • couple • es
6
Precioso hotel con habitaciones extremadamente pequeñas
Pros:

Hotel muy ambientado y decorado, dentro de un gran teatro, y la atención del personal.

Cons:

Habitaciones extremadamente pequeñas. No podíamos ni abrir la puerta del armario. El café de la habitación muy malo.

2026-02-08 • via Nuitee
E
Ecem • solo_traveller • tr
10
2026-02-08 • via Nuitee
O
OMAR • couple • sa
8
جيدة لكن لن تتكرر
Pros:

القرب من السنتر

Cons:

كثرة الصور في الغرفة + خدمة الغرف كانت سيئة ( طلبت مويه قالي ب 5 يورو )

2026-02-08 • via Nuitee
J
Julie • couple • gb
10
2026-02-08 • via Nuitee
E
Elisabeth • solo_traveller • es
10
“Me empadronaría en este hotel”
Pros:

Todo !

2026-01-31 • via Nuitee