Children allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and professional staff
Cons:
Noise from HVAC in room
Issues with check-in process

Categories

Cleanliness
10
The room was clean, and housekeeping was perfect.
Service
10
Staff were cordial, professional, and provided exceptional customer service.
Location
10
Perfect location for visiting the city and nightlife, very central.
Room Quality
10
Rooms were clean and quiet but some reported noise from the street.
Amenities
10
Amenities were good, but some guests expected more from a 5-star hotel.
Value for Money
10
Overall good value for the location and service.
Food and Beverage
10
Breakfast was enjoyable, but variety could be improved.
Overall Experience
10
Guest experiences were overwhelmingly positive, despite a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 00:51

Property Description

Central Location in Madrid
Located in the heart of Madrid, UMusic Hotel Madrid offers a perfect blend of convenience and luxury. With air-conditioned rooms and a seasonal outdoor swimming pool, guests can enjoy a comfortable stay while being just steps away from the city's main attractions.

Amenities Galore
From free WiFi to a fitness centre, room service to a restaurant with a terrace, this hotel has it all. Whether guests want to unwind by the pool or stay productive in the business centre, UMusic Hotel Madrid caters to every need.

Multilingual Staff and Nearby Attractions
With a friendly staff fluent in multiple languages, including German, English, Spanish, and French, guests will feel right at home. Plus, the hotel's proximity to Plaza Mayor, Mercado San Miguel, and Puerta del Sol makes exploring the city a breeze.

Ready to experience the best of Madrid? Book your stay at UMusic Hotel Madrid now!

Important information:

Please note that there are certain areas of the hotel restricted to children under 16 years of age, we are talking about our "Nota Alta" Rooftop and Pool mainly, making sure that our guests are aware that minors cannot attend these spaces.

When booking 9 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

10
Based on 4668 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
S
Stephen extended_group gb
8
Comfortable hotel in the perfect location.
Pros:

Location perfect. Quiet but near all the cafes, bars and restaurants of the Old Town. Room comfortable with a huge bed and excellent shower. Spotlessly clean.

Cons:

Prices for drinks on the rooftop bar ridiculously expensive so only visited the one evening. Such a shame as we would have loved to start every evening there……

2026-04-24 via Nuitee
J
Johan couple fi
9
2026-04-24 via Nuitee
C
Christian couple de
6
Good location but severely degraded restaurants
Pros:

+ great central location, yet quiet
+ friendly reception
+ great music videos playing in reception area

Cons:

- rooftop terrace is no longer serving any food (new local regulations cannot be fulfilled we were told)
- the other dining option and only restaurant was converted into a “Piano Bar” which can be quite noisy and is not suitable for a comfortable dinner
- breakfast is also served in the Piano Bar with the uncomfortable seats and served by overwhelmed, poorly trained and tired staff
- rooms can feel small due to layout
- concierge desk often unattended
- overall not a 5 star experience any more, feels more like a busy 4 star hotel in a great location

2026-04-24 via Nuitee
D
Derek couple au
10
2026-04-24 via Nuitee
L
Lucy couple gb
10
Great location amazing friendly staff we had a great stay
Pros:

Excellent location wonderful staff

Cons:

Nothing

2026-04-23 via Nuitee
P
Peter couple pr
9
2026-04-23 via Nuitee
W
Waleed solo_traveller ae
5
Good
Pros:

Poor

Cons:

Will not book a room in a 5 star hotel without a toilet hotel

2026-04-22 via Nuitee
J
Josemar solo_traveller pt
5
2026-04-22 via Nuitee
L
Linnette couple pr
10
Me quedaría mil veces🥰🥰🥰
Pros:

Encantador lugar , al igual su staff

2026-04-20 via Nuitee
A
Alina solo_traveller pl
10
2026-04-20 via Nuitee
P
Pallav couple gb
10
2026-04-20 via Nuitee
D
Dolores couple ie
8
Pros:

Excellent location near Sol Plaza. Excellent freshly cooked breakfast.Enjoyed the rooftop bar on sunny days. Great guest experience team especially Eduardo for booking museums, restaurants etc.

Cons:

No restaurant.

2026-04-19 via Nuitee
S
Shuntaro solo_traveller nl
10
Pros:

Everything was exceptional

2026-04-18 via Nuitee
Áron couple at
9
2026-04-18 via Nuitee
S
Sarah couple us
10
Relaxing stay at UMusic Hotel
Pros:

Beautiful and clean rooms - friendly staff with excellent service - very central location

Cons:

Nothing

2026-04-18 via Nuitee
A
Audrey solo_traveller fr
9
Pros:

Bel hôtel bien situé

2026-04-18 via Nuitee
I
Ivonne couple sa
10
2026-04-16 via Nuitee
J
Jean Charles couple fr
10
2026-04-15 via Nuitee
E
Elzear couple py
9
2026-04-15 via Nuitee
A
Alberto extended_group es
10
2026-04-15 via Nuitee