Terasu Riviera Maya Hotel & Spa, en Xcaret

Hotels
9.1 (231 reviews)
KM 283 acceso 1 Xcaret Fraccionamiento 1, lote 3, Rancho Viejo Xcaret , Playa del Carmen , mx

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Unique experience with monkeys
Cons:
Cleanliness issues
Limited breakfast variety

Categories

Cleanliness
8.31
Multiple reviews mention issues with cleanliness, including stains on bed sheets and mold in the bathroom.
Service
9.78
Staff received positive comments for being friendly and helpful, enhancing guest experiences.
Location
8.82
Location is close to attractions but some reviews highlight it being a bit isolated from restaurants and other activities.
Room Quality
9.27
Guests reported rooms being clean and spacious, but noise from outside traffic was a concern for some.
Amenities
9.3
The presence of monkeys and interactions with them adds a unique experience but some amenities like breakfast could improve.
Value for Money
8.76
Some guests felt the quality did not match the price, indicating a lesser value for money.
Food and Beverage
8.81
Food was described as decent but lacking variety in breakfast options, with some improvements needed.
Overall Experience
9.78
Overall, guests enjoyed their unique experience with the monkeys and the serene environment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 13:03

Property Description

Luxurious Accommodation
Indulge in air-conditioned rooms equipped with modern amenities, a private balcony, and a flat-screen TV. Enjoy a comfortable stay with complimentary WiFi and room service at Terasu Riviera Maya Hotel & Spa, en Xcaret.

Relaxing Spa Services
Unwind and rejuvenate with spa services offered on-site. Pamper yourself with a variety of treatments and massages after a day of exploring the beautiful Playa del Carmen.

Convenient Location
Located near popular attractions like Xenses and Xcaret Park, our hotel offers easy access to the best of Riviera Maya. Explore the area with complimentary bikes or opt for a paid airport shuttle service for a hassle-free journey.

Book your stay at Terasu Riviera Maya Hotel & Spa, en Xcaret for a memorable vacation experience!

Important information:

Please note that the restaurant is open from 06:00 until 22:00 daily.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 231 reviews
Cleanliness: 8.31
Service: 9.78
Location: 8.82
Room Quality: 9.27
Amenities: 9.3
Value for Money: 8.76
Food and Beverage: 8.81
Overall Experience: 9.78
D
Delfina • extended_group • ar
9
Muy lindo lugar relajante para después de xcaret
Pros:

Muy bueno el desayuno con frutas y huevos. Muy rico el café. La onda cabaña en medio de la selva en un lugar silencioso me encantó, nada de ruido del exterior. Muy buena Rocio la recepcionista.

Cons:

Me encantó el lugar y fui para ir a Xcaret y para eso es espectacular. No tiene playa y las playas están lejos.

2026-04-18 • via Nuitee
M
Matteo Luigi • solo_traveller • it
9
2026-04-15 • via Nuitee
A
Anna • couple • us
9
Loved it
Pros:

Amazing Hidden Gem. The staff is Excellent and Helpful. Hidden in the Jungle. Monkeys are a part of the experience.

Cons:

Not Much to say! Everything was good!

2026-04-14 • via Nuitee
A
Angelica • couple • it
9
Hotel curato, a 15 minuti circa dal centro di playa del Carmen. Ottimo come base per spostamenti; buon rapporto qualità
Pros:

Camere, personale, giardino e la visita delle scimmie al mattino :)

Cons:

Posizione piuttosto lontana da Playa del Carmen, e siccome situato nel parco di Xcaret, la sera risultata piuttosto rumoroso per via degli spettacoli notturni e della vicinanza alla strada principale.

2026-04-14 • via Nuitee
M
Miguel • couple • co
10
2026-04-04 • via Nuitee
S
Steven • couple • us
7
happy overall
Pros:

Close to the highway, ( you can hear the noise) , but off beaten path. Clean, good breakfast, great service.

Cons:

The pool looks really nice on the photos. In the real life it was not clean , and was never cleaned during my stay.

2026-03-30 • via Nuitee
E
eloy • couple • es
10
Pros:

El trato exquisito de Rocío y Fernando .

Cons:

El trato del camarero de la última noche . No me acuerdo el nombre . Era argentino.

2026-03-28 • via Nuitee
K
K.A. • couple • nl
8
2026-03-28 • via Nuitee
F
Franziska • extended_group • de
8
2026-03-22 • via Nuitee
S
Seila • couple • de
10
Einfach perfekt
Pros:

This is a Mexicos secret gem. Es war wirklich Blitzsauber. Lage ist besonders, mitten im Dschungel, man begegnet wilde Affen. Das Personal (insbesondere Fernando) ist einfach Hammer. Essen (Frühstück sowie Abendessen) waren super lecker. Zimmerausstattung, Matratze, einfach alles perfekt. Ich würde hier immer wieder übernachten.

2026-03-10 • via Nuitee
R
Rebecca • couple • us
7
Beautiful hidden gem with fantastic staff
Pros:

We loved the room with a comfortable bed and balcony. The staff were amazing and always checked in on us. They were wonderfully helpful with anything we needed, including getting rides or sharing information about the area. While the property is small, it is very comfortable and we had a wonderful stay. I love the morning breakfast and the comfortable area to lounge by the pool. It was a huge bonus, getting to hand feed the monkeys that hang out in the area.

Cons:

It was expensive to taxi to el centro (downtown PDC) each day. If you have a car or are comfortable using the colectivos this would be a non-issue.

2026-03-06 • via Nuitee
W
Wang • couple • us
10
2026-03-06 • via Nuitee
L
Luis • couple • us
10
The staff is super awesome
Pros:

The place where is located

Cons:

Nothing

2026-02-25 • via Nuitee
M
Markéta • couple • cz
9
Pros:

Příjemné místo pro klidný odpočinek. Kdo má rád krmení opiček, určitě ocení tento pobyt.

2026-02-23 • via Nuitee
I
Ian • couple • us
9
A very pleasant quiet oasis away from the noise of Playa
Pros:

We stayed here after dining at Restaurante Ha' in the Hotel Xcaret. It was a 10 minute, MX$400 taxi ride from Xcaret. The hotel is in a small area carved out of the jungle. There are not many rooms. They are comfortable and, most importantly, very quiet. There is a nice pool but a bit too cool in February. The staff are very helpful and friendly. The colony of spider monkeys was an extra treat. They are fun to watch.

Cons:

Our breakfast omelette was rather lacking in flavor. It could have used some salt. The coffee machine was not able to offer all of its stated options. Those are the only minor complaints.

2026-02-23 • via Nuitee
A
Audrius • couple • lt
10
Pros:

Loved the morning visits from monkeys for their banana breakfast! The staff is incredibly helpful and friendly. Great breakfast and free quality coffee available all day. We’d definitely come back.

2026-02-22 • via Nuitee
M
Maghetti • couple • it
9
Pros:

Struttura molto bella, accogliente, un piccolo angolo di Messico riservato e curato.

Cons:

Aggiungere qualche cosa in più alla colazione

2026-01-30 • via Nuitee
D
Dr. Hadas • couple • il
10
2026-01-30 • via Nuitee
D
Dr. Hadas • couple • il
10
Pros:

We liked the location in the jungle, away from the town, but still very close to all acivities. Beautiful room and lovely warm service, always with a smile.

Cons:

A bit of back ground noise from the road, but not a real disadvantage, with so many pros of the hotel. Stayed another night on top of what we planned.

2026-01-30 • via Nuitee
B
Bohdana • family_with_children • pl
10
A magical stay in perfect harmony with nature, with outstanding service and unforgettable moments
Pros:

Everything was absolutely incredible. We chose this hotel because of its unique location, and waking up surrounded by nature was beyond expectations. It was an unforgettable experience to wake up with monkeys nearby and have such close, respectful contact with wildlife. The staff was exceptional, kind, attentive, and always smiling

Cons:

everything exceeded our expectations

2026-01-29 • via Nuitee