Orchard Inn Puchong

Hotels
5.6 (57 reviews)
31 Jalan Puteri 2/7 , Puchong , my

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Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Ironing service
Private check-in/check-out
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly staff
Cons:
Not worth the money
Dirty and noisy
Old and smelly

Categories

Cleanliness
3
One review highlights significant issues with cleanliness, describing the property as dirty, old, and smelly.
Service
8
The staff was praised for being very friendly, indicating satisfaction with the service level.
Location
5
There was no specific mention of the hotel's location, suggesting a neutral stance on this aspect.
Room Quality
2.5
The negative review referenced the poor room condition, citing that everything is old and likening it to a '3rd world country'.
Amenities
5
No specific comments were made about the amenities, implying a lack of standout features or issues.
Value for Money
1
A guest felt that the hotel was not worth the money, indicating a very low value for the price paid.
Food and Beverage
5
There were no specific comments about food and beverages, suggesting an average rating.
Overall Experience
4.5
While the staff received praise, overall experience is marred by the strongly negative sentiments in the second review.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 00:12

Property Description

Convenient Location
Modern Amenities
Family-friendly Atmosphere

Important information:

A damage deposit of MYR 50 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

Check-in and check-out hours:

Location

Guest Reviews

5.6
Based on 57 reviews
Cleanliness: 3
Service: 8
Location: 5
Room Quality: 2.5
Amenities: 5
Value for Money: 1
Food and Beverage: 5
Overall Experience: 4.5
M
Meena • family with young children • my
4
Disappointing
2025-01-07 • via Nuitee
F
Ferdinand • family with young children • my
3
Poor
2024-12-14 • via Nuitee
Y
Yeu • solo traveller • my
6
Pleasant
2024-10-01 • via Nuitee
H
Haris • family with young children • my
8
Very good
2024-08-18 • via Nuitee
M
Muralitharan • family with young children • my
4
Disappointing
2024-08-09 • via Nuitee
J
John • family with young children • my
10
Very friendly staffs
Pros:

I like the way the hotel staff greet the guests.

2024-07-07 • via Nuitee
C
Cham • review category business travellers • my
1
Not worth the money, worst hotel i stayed in my life
Pros:

Nothing, there is literally nothing i like about this property

Cons:

Dirty and noisy, everything is old and smelly, i felt like i stay in 3rd word country

2024-06-18 • via Nuitee
I
Inn • young couple • my
3
Poor
2024-05-16 • via Nuitee
B
Boon
2
Please improve your hotel
Pros:

Hotel located next to pub, very noisy, shower water pressure OK, but shower head no good, bath tower yellowish, mattress very bad, like only sleep at spring. I feel to left the hotel once I walk in

2024-05-09 • via Nuitee
S
Sara • review category business travellers • my
3
Poor
Pros:

Good location

Cons:

Bedsheets, comforter & pillow case didn't change after used by previous customer.. Very disappointed

2024-04-17 • via Nuitee
K
Keerthana • family with young children • my
4
Disappointing
Pros:

Nothing

Cons:

So far everything, the maintenance, hygiene, it was not comfortable there and rude staff

2024-02-18 • via Nuitee
J
Jan • solo traveller • no
7
Good
2024-01-26 • via Nuitee
M
Muhammad • review category business travellers • my
8
Very good
2024-01-15 • via Nuitee
M
Mohd • family with young children • my
5
Passable
2023-12-23 • via Nuitee
D
Darren • family with young children • my
3
Poor
Pros:

The location is good as its located around a commercial shop house area with lots of food and basically can get anything you need.

Cons:

The room does not have enough power sockets. The room have many broken stuff. I got a pillow which is too hard for me. The hotel does not have designated parking and so parking can be hard to find as the location is always crowded. There is a pub next to the hotel and could be a little noisy at night.

2023-12-04 • via Nuitee
T
Thevendran • family with young children • my
4
Disappointing
Pros:

Staff are very friendly

Cons:

The hotel lift which is very tiny and the wall cracked all around the hotel

2023-11-20 • via Nuitee
R
Rasy8 • young couple • sg
1
Bad
2023-08-23 • via Nuitee
A
Arnab • young couple • my
9
Superb
2023-08-18 • via Nuitee
M
Muhammad • review category business travellers • my
8
Very good
2023-08-17 • via Nuitee
M
Mohd • family with young children • my
7
Good
2023-08-06 • via Nuitee