Feniks Hotel

We really liked the hotel. Not very big, cozy, everything is done with love and taste.
The sea is very clean here and the beach comfortable.
Food is delicious and staff friendly.
There are a lot of advantages but be ready that people speak mostly Turkish and there’s no menu in English.

Es war hervorragend Unbeschreiblich alles sehr modern, bester Service man fühlt sich hier wie ein Star ,alles VIP!!! Ich kann nur weiter empfehlen Bestes Relax Hotel !!!! Ambiente und Essen super schön und super lecker !!!!

Es war hervorragend Unbeschreiblich alles sehr modern, bester Service man fühlt sich hier wie ein Star ,alles VIP!!! Ich kann nur weiter empfehlen Bestes Relax Hotel !!!! Ambiente und Essen super schön und super lecker !!!!

Öncellikle negatif yönlerini söyleyeceğim.
Balayı çiftlerine şarap gönderileceği yazılmıştı. Gönderilmedi. Otelde fiyatlar inanilmaz derecede pahalı.
Otelde havuza girmek dışında yapabileceğiniz hiç bir aktivite yok. Denizi inanilmaz taşlı ve dalgalı denize giremezsiniz
Olumlu yönleri ise Çalışanlar güler yüzlü ve kalabalık değil

Wo ich die Bilder gesehen habe vom Hotel bevor ich gebucht habe dachte ich mir nur wow sie schön.
Dann bei der Ankunft war ich umso mehr begeistert.
Die Aussicht , Zimmerkomfort , Sauberkeit , Essen , der Pool.
Dann hattest du noch vom Zimmer direkten Blick auf das Meer.
Es war einfach traumhaft und würde immer wieder gerne dahin.
Danke für alles macht weiter so !

My husband and I recently stayed at the Feniks Hotel in Okurcalar, and I must say, it was an incredibly disappointing experience on many fronts.

First and foremost, the hotel's claim of being proficient in multiple languages, including English, is far from accurate. During check-in, which was admittedly swift, the staff barely spoke English and failed to provide adequate explanations or assistance. This set the tone for a frustrating stay.

Upon entering our room, we were greeted with a disappointing sight. The room was dirty, with an unclean toilet with hair on it, streaked mirrors, grimy windows, dusty tables and lamps, and a floor that appeared to have been neglected for far too long. Housekeeping was equally disappointing, as their services barely scratched the surface. Even during turndown service, they merely made the bed and neglected other essential cleaning tasks.

Adding to the frustration, there was no "do not disturb" sign available for the door, leading to housekeeping incessantly knocking at inconvenient times.

In terms of room quality, cracks and humidity in the ceiling, along with peeling paint on the door and broken tiles gave us the impression of a neglected property. Considering that this hotel is relatively new, it's alarming to witness the apparent need for significant maintenance. A pity because the place has a huge potential with the design and the beautiful landscape.
our room had direct access to the pool but left much to be desired. It was evident that the pool needed better cleaning, there was debris floating, stained tiles and mold in the corners an overall unappealing appearance. This lack of maintenance was a recurring theme throughout the property.

The noise levels in the rooms were incredibly high, with little soundproofing to speak of. Conversations from neighboring rooms and the constant clatter of housekeeping trolleys were a constant disruption.
It's important to note that we have great understanding and patience when it comes to families traveling with children. However, we were genuinely surprised by the hotel's arrangement during our stay. We found ourselves sandwiched between two rooms with lively and energetic children. While we certainly don't mind the joyful sounds of kids enjoying their time, we felt that the lack of attention to detail in room placement was somewhat irresponsible. We believe that a more considerate approach to room allocation, which takes into account the comfort and expectations of all guest was missed
This topic was brought to the manager's attention after she approached us to ask how our stay was and although she agreed with us, nothing was done about it.

The disappointing hygiene standards extended to the restaurant, with dirty cutlery, stained tablecloths, and a general lack of cleanliness throughout the public areas.

The quality of food served at the hotel could, at best, be described as 2-star. It was far from the standard one would expect from a place claiming to be a 4 star resort. At Breakfast a 25-minute wait for a simple coffee. The inefficiency of service was blatant and only one waiter spoke English which made it even more frustrating with a few misunderstandings in the orders. Uniforms for staff were either absent or in a deplorable state, which further reflected the lack of attention to detail.

The only highlight of the stay was Hamza. His exceptional hospitality was great and he was very helpful.

In summary, my stay at the Feniks Hotel in okurcalar was marred by poor cleanliness, subpar service, language barriers, and a general lack of maintenance. It falls far short of the standards one would expect from a hotel, even a budget one. Unless significant improvements are made, I cannot recommend this establishment.

The staff barely speaks English (on their website mentions that they do) so almost 0 explanations during check in process and making very hard to order in the restaurant with a few misunderstandings.

The room was dirty, with an unclean toilet with hair on it, streaked mirrors, grimy windows, dusty tables and lamps, and a floor that was not properly clean for a while. Housekeeping was really disappointing. Even during turndown service, they merely made the bed and neglected other basic cleaning tasks.

There was no "don't disturb "sign available for the door, leading to housekeeping incessantly knocking at inconvenient times.

In terms of room quality, cracks and humidity in the ceiling, along with peeling paint on the door and broken tiles gave us the impression of a neglected property.
This hotel is relatively new, so it's alarming the need for maintenance. A pity because the place has a huge potential with the design and the beautiful landscape.
The pool needs urgent proper cleaning
There was not soundproofing in the rooms so you can hear everything from the other rooms (in our case we were between two families with young kids)
The restaurant was also quite dirty with stained table cloths and dirty cutlery, poor service and poor food quality overall. Clearly not at a 4 star hotel level with a clear lack of managment

The highlight was Hamza, who was very helpful and with a great sense of hospitality.

There are much better options in area at that price.

Başta müdür Hüseyin bey,Menderes bey ve Ayşegül hanıma ilgilerinden dolayı teşekkür ederim, mutfaktaki arkadaşlarda mükemmel yemekler yapmaktadır.otelin özel plajında denize giremedik halen inşaat çalışmaları vardı.Yeni bir otel, dinlenmek ve lezzetli yemekler yemek için ideal.