Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
Garden
Hiking
See all facilities

Review Highlights

Pros:
Friendly staff
Great food
Clean rooms
Good location

Categories

Cleanliness
9.29
The cleaning was rated very high with guests mentioning immaculate rooms.
Service
9.76
The staff were consistently described as friendly and accommodating, going out of their way to help.
Location
9.3
The location was noted as convenient with access to the city and natural parks.
Room Quality
9.25
Rooms were described as spacious and well-furnished with great views.
Amenities
9.28
Amenities like air conditioning, a nice communal area, and breakfast service were highlighted positively.
Value for Money
8.74
Overall value reflected the good service and quality, though not extensively commented on.
Food and Beverage
9.79
Guests raved about the food quality, stating it was the best they had experienced in their travels.
Overall Experience
9.76
Guests expressed their overall satisfaction with their stay, citing it as a memorable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:13

Property Description

Luxurious Accommodation
Hotel Serendipity, nestled in Tortuguero near the stunning Tortuguero Beach, offers a 4-star experience like no other. The air-conditioned rooms with free WiFi and private bathrooms provide ultimate comfort. Enjoy the garden view from your balcony and savor a freshly brewed coffee from your in-room coffee machine. Some rooms even boast terraces and city views for a unique experience.

Delectable Dining Options
Start your day with a delicious à la carte breakfast featuring American and vegetarian options. Indulge in mouthwatering Caribbean cuisine at the on-site restaurant, with special vegetarian and gluten-free choices available.

Exciting Activities
Embark on thrilling adventures like hiking in the picturesque surroundings of Tortuguero. With a 24-hour front desk, room service, and currency exchange, Hotel Serendipity ensures a seamless and memorable stay for all guests. Book now for an unforgettable getaway!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 9.29
Service: 9.76
Location: 9.3
Room Quality: 9.25
Amenities: 9.28
Value for Money: 8.74
Food and Beverage: 9.79
Overall Experience: 9.76
M
Maudus • couple • fr
10
Top
Pros:

Propre
Bien équiper
Salle d’eau grande et agréable
Spacieux
Personnel au top

Cons:

Manque une piscine

2026-09-16 • via Nuitee
P
Phil • couple • es
10
Fantastic stay. Fantastic staff. Loved it.
Pros:

The room was lovely. A/C perfect as it was so humid. A few minutes walk from the Main Street which was not a problem. Cooper was amazing. Helped us with everything including getting national park entry online which we struggled with. Met by a guy (sorry can’t remember your name) at the water taxi who took our bags, and when we left he took them back again. All the staff were wonderful and friendly. Just be aware, no TV in the room which in some ways was nice as we were only there 2 nights and wanted to see around the town. 100% would recommend staying here. Welcomed by a bird eating a snake which is really unusual. Book tours through the hotel. The canoe trip is well worth it and the evening turtle tour.

Cons:

Nothing

2026-09-14 • via Nuitee
J
JUAN • couple • es
9
Si quieres disfrutar la Costa Rica selvatica este es tu lugar
Pros:

La ubicación en medio de la natauraleza

Cons:

Nada

2026-09-14 • via Nuitee
M
miriam • couple • es
10
2026-09-13 • via Nuitee
M
Marta • solo_traveller • es
10
Pros:

El personal era encantador, están pendientes de todo y todas las comidas riquísimas.

Cons:

No puedo decir nada negativo,estuve súper agusto.

2026-09-07 • via Nuitee
I
Ivan • couple • es
8
De lo mejor de Tortuguero
Pros:

De los mejores hoteles que hay en la zona, el servicio y sobretodo el guía de las excursiones son excepcionales

Cons:

Poca variedad en la comida todo y ser un todo incluido

2026-09-06 • via Nuitee
L
Lucía • couple • es
5
2026-08-28 • via Nuitee
X
xavier_83 • couple • fr
9
sympathique, bon déjeuner. Gérant très aidant.
Pros:

hôtel très agréable, petit déjeuner très bien. Personnel très sympathique, nous a aidé à organiser nos activités. Peut être un peu cher sur cet aspect. le gérant est un peu francophone ce qui aide beaucoup.

Cons:

je pensais l'hôtel plus proche de l'eau, il est toutefois très proche de l'entrée du parc. On s'est un peu perdu quand il a fallut revenir par notre propre moyen, mais objectivement c'est tout de même facile.

2026-08-25 • via Nuitee
P
Piero • solo_traveller • gb
9
Pros:

Super friendly and available staff

Cons:

Room 1 had no privacy it was facing the yard where all staff and guests had access, including the reception. I didn't mind much but for most people this could be a problem as you'd have to keep the curtain closed. I would recommend a room in the floor above

2026-08-21 • via Nuitee
V
Veruska • solo_traveller • it
7
Pros:

Colazione e personale

Cons:

La stanza piccola è con arredo non adeguato. La posizione in via secondaria molto e molto buia

2026-08-17 • via Nuitee
M
Michele • couple • it
10
2026-08-17 • via Nuitee
A
Alfonso • family_with_children • es
8
Bien ubicado y buen trato.
Pros:

Personal estupendo, muy amable y servicial. Bien ubicado cerca de la entrada del parque y del centro de Tortuguero, muy cómodo para moverse. Habitaciones muy limpias. El desayuno estupendo.

Cons:

El entorno es muy ruidoso y era imposible conciliar el sueño en la habitación desde bien entrada la madrugada. Los cantos de gallos de las casas que están al lado del hotel comienzan bien pronto sobre las 03 horas de la mañana y así durante horas circunstancia que ocurrió igualmente en las dos noches que nos alojamos.
No es un hotel de 4 estrellas mas bien un aparthotel ya que carece de los servicios propios de un hotel, salvo las habitaciones, los desayunos se sirven en un patio central en el que hay una larga mesa.

2026-08-15 • via Nuitee
Q
Quentin • couple • ch
7
2026-08-09 • via Nuitee
N
Nils • couple • de
9
2026-07-17 • via Nuitee
G
Gerd • solo_traveller • de
9
Pros:

Ein sehr engagiertes und freundliches Team

2026-07-15 • via Nuitee
T
Tzahi • solo_traveller • il
9
A really nice hotel close to all attractions and staff is amazing.
Pros:

The staff are amazing! Anything you need they will gladly help you with.

Cons:

No blinds so once it’s morning the whole room gets light. Also it’s not really a 4 star hotel.

2026-07-14 • via Nuitee
E
Elisheva • solo_traveller • il
9
Pros:

The staff were amazing, willing to assist and accommodate with all we need.
Great location, near the national park.

Cons:

Low water pressure

2026-07-14 • via Nuitee
O
Orlando • couple • es
10
Mi escala en Tortuguero
Pros:

Limpio, bien ubicado, trato humano. Es un apartahotel pequeño con desayuno en el centro del pueblo, a un paso del Parque. El desayuno es abundante y variado. Todo se ve limpio y ordenado

2026-07-12 • via Nuitee
J
Joana • couple • de
8
Eine schöne, persönliche Unterkunft, wo es den Leuten am Herzen liegt, dass es einem gut geht. Es hat einen persönlichen
Pros:

Die Unterkunft liegt inmitten der Natur und sehr zentral gelegen

2026-07-10 • via Nuitee
C
Claire • couple • gb
5
2026-07-06 • via Nuitee