Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Varied breakfast options
Cons:
Cleanliness issues
Maintenance problems
Old facilities

Categories

Cleanliness
5.56
Multiple reviews indicate significant cleanliness issues, with bathrooms flooding and generally dirty conditions.
Service
9.03
Positive mentions of staff being helpful and attentive, especially with luggage and during meals.
Location
9.07
Positioned in a central location, with easy access to various attractions.
Room Quality
6.52
Reports of outdated rooms and issues with shower performance, impacting overall comfort.
Amenities
7.55
Noted amenities like breakfast service received praise, but other aspects were underwhelming.
Value for Money
7.51
General sentiment suggests it is reasonably priced, but several noted it could offer more for the rate.
Food and Beverage
8.56
Breakfast was frequently praised as being plentiful and of good quality.
Overall Experience
7.03
Mixed experiences highlighted by good service but overshadowed by cleanliness and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:24

Property Description

Luxurious Accommodation
One Hotel Casablanca offers 5-star air-conditioned rooms with modern amenities like a coffee machine, flat-screen TV, and private bathrooms, ensuring a comfortable stay for guests.

Convenient Services
Guests can enjoy concierge services, room service, and a 24-hour front desk, along with free WiFi throughout the property and an ATM for added convenience.

Central Location
Located near major attractions like Hassan II Mosque and Central Market of Casablanca, One Hotel Casablanca is the ideal choice for travelers looking to explore the city.

Experience luxury and convenience at One Hotel Casablanca. Book your stay now to indulge in a truly remarkable hospitality experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.6
Based on 3613 reviews
Cleanliness: 5.56
Service: 9.03
Location: 9.07
Room Quality: 6.52
Amenities: 7.55
Value for Money: 7.51
Food and Beverage: 8.56
Overall Experience: 7.03
M
M Angeles • couple • es
7
Pros:

Ubicación. El Personal del hotel

Cons:

Habitación pequeña. Baño pequeño.
Me esperaba mucho más por tener 5*. No me ha parecido de esa categoría.

2026-10-31 • via Nuitee
G
Gaek • solo_traveller • gb
8
2026-10-31 • via Nuitee
F
Faisal • solo_traveller • qa
10
2026-10-31 • via Nuitee
A
Abaid ullah • family_with_children • gb
1
Pros:

It's not a 5 Star Hotel. They are not even an economy hotel.

2026-10-30 • via Nuitee
A
Abdoulaye • solo_traveller • sn
7
2026-10-30 • via Nuitee
C
Christabel • couple • gb
6
It was not so great stay.
Pros:

The staff members were nice and friendly. They helped with most of my taxi rides.

Cons:

The hotel is situated in a noisy and busy street. I could barely sleep most nights. Also you could perceive the stench from the streets into the room. And the taxi drivers outside were always overcharging. If you order an in drive they can’t pick you up from the hotel. It is easier to order from somewhere else to the hotel than from the hotel itself.

2026-10-30 • via Nuitee
T
TOURE • couple • fr
9
2026-10-29 • via Nuitee
T
TOURE • extended_group • fr
9
Un sejour agréable on recommande on reviendra à Casablanca et à One hôtel
Pros:

L’emplacement de l’hôtel est très bien desservi tout est à côté
Les chambres sont correctes et propre
Le personnel est très sympathique et agréable
L’accueil est chaleureux et à disposition pour tout
Un coucou à Lurelle et Hassan très gentil et disponible merci pour tout

Cons:

Les douches très petites
Comme y’a pas de pommeau de douche il faudrait penser à fournir des bonnets de douches pour les gens qui ne veulent pas se mouiller la tête.

2026-10-29 • via Nuitee
E
elisabeth • family_with_children • fr
8
Pros:

Belle chambre nous avions mouer une familiale mais suite a un problème ils nous ont mis 2 chambres face a face.

Cons:

Les informations sue nous avons demander s'ils ne savent pas ils ne disent pas.on a été mal informer et c'rst aussi lors rôle..

2026-10-29 • via Nuitee
O
Obrador • solo_traveller • ma
7
2026-10-28 • via Nuitee
S
STEVEN • solo_traveller • fr
10
Super
Pros:

LURELLE

Cons:

L’ascenseur

2026-10-27 • via Nuitee
M
Mustapha • family_with_children • ma
8
2026-10-27 • via Nuitee
E
Elena • family_with_children • ch
7
Gerne wieder
Pros:

Das Hotel überzeugt durch seine gute Lage und das leckere Frühstück, das eine schöne Auswahl bietet.

Besonders hervorheben möchten wir den Hammam bei Fatima. Die Behandlung war unglaublich entspannend und definitiv eines der Highlights unseres Aufenthalts.

Auch das Personal war stets freundlich, hilfsbereit und bemüht, unsere Wünsche zu erfüllen.

Cons:

Leider gab es auch einige Punkte, die unseren Aufenthalt etwas getrübt haben.

Wir mussten mehrfach nach einem weicheren Kissen fragen, bis unser Wunsch erfüllt wurde.

Ausserdem war der Safe in unserem Zimmer vom vorherigen Gast verschlossen worden und konnte deshalb nicht benutzt werden. Obwohl wir das Problem mehrfach angesprochen haben, wurde es leider bis zu unserer Abreise nicht behoben.

Ein weiterer negativer Punkt war der Wasserkocher im Zimmer, aus dem beim Öffnen ein sehr unangenehmer, muffiger Geruch kam.

2026-10-27 • via Nuitee
K
Khadija • family_with_children • de
1
Pros:

Das Personal war nett

Cons:

Unser Zimmer wurde anders vergeben und wir wurden zu einem Nachbar Hotel Majestic gebracht. Was richtig richtig schlecht war

2026-10-27 • via Nuitee
C
chouchou • family_with_children • it
7
piccola vacanza
Pros:

sono stata 4 giorni è devo dire sono stata benissimo, personale gentile professionale nella reception c'era Hassan molto gentile è disponibile...lo staff della collezione professionale attenti che non manca niente chiedono sempre si abbiamo bisogno di altro...le donne della pulizia disponibile per qualsiasi cosa...devo dire mi sono trovata bene... l'unica cosa che non mi ha piaciuta che devono lavorare molto sulle stanze e bagni che perdono devono fare migliorare li di più .. di resto va bene

2026-10-27 • via Nuitee
S
Said • family_with_children • it
9
2026-10-26 • via Nuitee
D
Denise • family_with_children • fr
5
Disappointing experience
Pros:

The room was nice

Cons:

When we arrived at 3pm on the day of check.in, , they made us wait 30 mins to do the check in only to tell us that the room wasn't ready. They filled in out names on the hotel check in Normandy when we came back at 8pm to get our rooms only to be told that they lost the hotel check in forms and had to re write our names. We asked for a taxi and instead of finding a normal taxi, the staff got us a taxi with expensive prices. Breakfast selection didn't have fruit or fried eggs. We booked a restaurant through the hotel at 1pm and when we arrived, the restaurant had the reservation only at 130pm, so we had to wait 30 mins.

2026-10-26 • via Nuitee
M
Massamba • family_with_children • sn
8
Pros:

L'emplacement etaut top

Cons:

Rien

2026-10-25 • via Nuitee
I
Ismail • family_with_children • de
2
2026-10-25 • via Nuitee
N
Nordine • couple • fr
10
2026-10-24 • via Nuitee