Crystal Inn

Hotels
•
Independent
2015 TX-73, Port Arthur, Texas, 77640 , Port Arthur , US
1-856-6893168

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Facilities

Elevator
Free breakfast
Meeting rooms
Smoke-free property
Wheelchair accessible parking
Free self parking
Free continental breakfast
Coin laundry on site
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Fair pricing
Cons:
Cleanliness issues
Room maintenance problems
Limited food quality

Categories

Cleanliness
5.93
Several complaints about cleanliness, including mold and dirty towels.
Service
8.4
Staff received praise for being helpful despite some operational issues.
Location
8.44
Location was described as good, with some positive comments.
Room Quality
6.39
Multiple issues reported with room quality, including maintenance problems.
Amenities
7.42
Some amenities were lacking or in poor condition; limited breakfast options.
Value for Money
8.38
General acknowledgment of fair pricing despite noted flaws.
Food and Beverage
6.43
Breakfast options limited; some food quality issues noted.
Overall Experience
7.8
Overall experience mixed, with significant complaints but some positive notes.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:41

Property Description

Convenient Location
Located near Our Lady of Guadalupe Shrine, Crystal Inn is just 8 minutes away from the airport for easy travel.

Comfortable Accommodation
Choose from 80 air-conditioned rooms with premium bedding, complimentary Wi-Fi, and cable programming for a cozy stay.

Complimentary Amenities
Enjoy a daily continental breakfast, 24-hour front desk service, and free self-parking during your stay.

When you stay at Crystal Inn in Port Arthur, you'll find a convenient and comfortable retreat near key attractions. Book now for a memorable stay!

Important information:

  • Cashless payment methods are available for all transactions.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Guests are provided with free hand sanitizer

  • Covid

    Property follows sanitization practices of COVID-19 Guidelines (CDC)

See all policies

Location

Guest Reviews

Cleanliness: 5.93
Service: 8.4
Location: 8.44
Room Quality: 6.39
Amenities: 7.42
Value for Money: 8.38
Food and Beverage: 6.43
Overall Experience: 7.8
K
Keith
6
Pros:

.

2025-10-05 • via Nuitee
M
Martin
6
Pros:

The breakfast was terrible or what I should say is there was no breakfast. By 6:30am everything was gone and not refreshed.

2025-10-04 • via Nuitee
J
Jacob
8
Pros:

.

2025-10-03 • via Nuitee
T
Travis
6
Pros:

I had a family emergency and needed to change my booking dates and they would not let me and still charged me :/ didn’t want a refund just switch dates. Management RUDE!!!!!

2025-10-02 • via Nuitee
S
Steven
6
Pros:

Clean room

2025-09-29 • via Nuitee
T
Teresa
4
Pros:

Customer service was not friendly

2025-09-25 • via Nuitee
D
david • friends
6
Pros:

Waffle maker a cheap home one w no nonstick spray stuck right to the maker
Not oj but orange drink
Food there 5 to 9 am but other hotels dont even offer so the staff at least tries

2025-09-17 • via Nuitee
C
Clayton
8
Traveling for fun
Pros:

It was okay had to use the stairs elevator was out

2025-09-14 • via Nuitee
K
khalid
2
A Horrible Hotel
Pros:

The room assigned to us does not have working key, the technician took 3 hours for opening the door for us, the toilet was not working, room was not clean-sheets and pillow needs to be changed, elevator was not working-we made 6 trips from 3rd floor to the cashier for help, there was not breakfast served in the morning-just a kettle with cold coffee.

2025-09-12 • via Nuitee
R
Rigoberto • partner
6
Pros:

Clean room

2025-09-07 • via Nuitee
R
Rigoberto • partner
6
Pros:

Clean room

2025-09-07 • via Nuitee
G
Geraldine M
2
Pros:

This was an awful experience! The closet had water damage with mold in it. In the bathroom water was coming from under the floor into the hallway and the toilet ran all night. Also ,the refrigerator leaked and ruined my food. The old adage ,”You get what you pay for!” I have truly learned my lesson

2025-09-07 • via Nuitee
R
Rigoberto • partner
6
Pros:

Clean room

2025-09-07 • via Nuitee
D
Denicholas
10
Pros:

Everything was great

2025-09-06 • via Nuitee
J
Jessy
10
Pros:

Super nice stay I highly recommend!

2025-09-06 • via Nuitee
C
Charles
8
Pros:

The front-desk staff are incredibly helpful and friendly. The housekeeping service is daily but they tend to miss a-lot with regards to cleaning the bathrooms and they do not resupply the bathrooms daily either. I bring my own towels to hotels and had to track them down through the Mgmt three separate times in two weeks and failed to get them prior to checking out the last week. they do offer breakfast but I never tried it. The tv have cable but you do not have access to the streaming services on them (if your room has a smart tv) and the wiring is hanging out from underneath the tvs on the walls. The rooms are ok but definitely "dated" two of the three beds I had were relatively comfortable and it is very quiet throughout the nights there. The AC is AMAZING for each room and will freeze you out if that's what you like. I will stay here when in the area for certain but I will not bring expensive "bath sheets" unless they're colored to avoid losing them to housekeeping again.

2025-09-05 • via Nuitee
A
Andris
10
Pros:

👌

2025-09-02 • via Nuitee
T
Tuyen
4
Pros:

The room is small and strong bleach smell.

2025-09-01 • via Nuitee
S
Suhail
2
Pros:

Unfriendly.

2025-08-29 • via Nuitee
L
Lee
2
Pros:

Nasty

2025-08-13 • via Nuitee