CitiVilla Hotel Penang

Hotels
7.6 (392 reviews)
213, Jalan Argyll, , George Town , my

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Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Poor cleanliness
Disappointing food quality

Categories

Cleanliness
5.19
There were multiple complaints about the cleanliness of the room, including dirty bedding and sticky floors.
Service
9.16
While some guests encountered difficulties, the friendliness of the staff improved the overall service perception.
Location
10
Guests appreciated the convenient location close to interesting places in Georgetown.
Room Quality
8.65
The rooms were praised for being spacious and clean, contributing to decent overall room quality.
Amenities
7.19
Some amenities were not as expected, like the malfunctioning air conditioning.
Value for Money
6.65
The breakfast was considered overpriced, impacting the perception of value for money.
Food and Beverage
5.19
Significant disappointment regarding food quality and variety in breakfast offerings.
Overall Experience
8.76
The experience was mixed, with positive elements overshadowed by cleanliness and food issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:29

Property Description

Prime Location in George Town - Enjoy easy access to nearby attractions such as Northam Beach, Penang Times Square, and Straits Quay.

Comfortable Rooms with Modern Amenities - Relax in air-conditioned rooms equipped with a flat-screen TV, minibar, and private bathroom for a comfortable stay.

Delicious Breakfast Options - Start your day right with a buffet offering continental and Asian breakfast choices.

To book your relaxing stay at CitiVilla Hotel Penang and experience the best of George Town, reserve now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.6
Based on 392 reviews
Cleanliness: 5.19
Service: 9.16
Location: 10
Room Quality: 8.65
Amenities: 7.19
Value for Money: 6.65
Food and Beverage: 5.19
Overall Experience: 8.76
A
Aad • couple • nl
8
Pros:

Rustig en toch een goede lokatie
Hadden eerst kamer 101 deze had teveel hinder van de buiten lamp.
Maar de volgende dag gelijk een andere kamer gekregen .
Elke dag nieuwe handdoeken en koffie en water.
Naast hotel George een prima gelegenheid om roti te eten erg lokaal maar o zo goed.

2026-01-21 • via Nuitee
G
Gie Man • couple • my
2
Disappointing Stay
Pros:

Location was great.

Cons:

Bathroom tap should have the normal twist to turn on n not the press method! Very inconvenient n shower doesn't hv curtains n water fr shower was all over the bathroom n makes floor slippery.
Light switches are all linked to one another, makes turning on n off very challenging especially at night. Location of couch n coffee table is too close to one another, makes walkin in the room not too elderly friendly.

2026-01-21 • via Nuitee
P
Poh sim • extended_group • sg
7
The location of this hotel to nearby makan places with good food and within walking distance.
Pros:

cleanliness of the room and top up of shower gels, etc.

Cons:

The breakfast area had flies and the nasi or noddles was cold.

2026-01-19 • via Nuitee
M
Minjur • extended_group • bt
8
A good value for money
Pros:

The people working there are very helpful and supportive.

Cons:

It’s small but good value for money

2026-01-19 • via Nuitee
B
Bo • couple • se
8
Pros:

Lugnt och nära till bra matställen. Lite missnöjda när vi kom då vi tyckte ACn fungerade dåligt men vi fick en uppgradering och det slutade med att vi var riktigt nöjda.

Cons:

Städningen kunde man önska lite mer av och säkerhetsskåpen fungerade inte och var dessutom inte fastmonterade så det var inte mycket till säkerhet.

2026-01-18 • via Nuitee
W
Wai Hoong • solo_traveller • my
6
Cons:

Basin tap need keep pressing when using water, next door close door sound very noisy and loud.

2026-01-15 • via Nuitee
S
siti khadijah • family_with_children • my
10
2026-01-14 • via Nuitee
G
Gan • couple • my
7
床的清洁度有待改进。
Pros:

地点方便，车位蛮多，舒适

Cons:

枕头套没有换，还有很多短头发。

2026-01-12 • via Nuitee
H
Haslina • couple • my
9
2026-01-07 • via Nuitee
C
Cheng Chuan • solo_traveller • my
3
Cons:

I understand that administrative errors may occasionally occur when making online reservations. However, what I find unacceptable is the hotel’s passive attitude when we, as guests, were facing difficulties. There was no intention at all to reassure or assist us. On the contrary, the remarks made by the hotel staff continuously provoked and irritated us.

This is the part I truly cannot understand. Such an attitude completely ruined the mood of our entire trip and has caused me to lose confidence in Booking.com’s services.

2026-01-02 • via Nuitee
N
nazirul • couple • my
9
2025-12-20 • via Nuitee
C
Choon Kae • solo_traveller • my
5
if you really no choice, full everywhere, then no choice lo...
Pros:

Honestly, nothing...

Cons:

the floor are sticky, not well clean, but just 1 night, i just ignore it, the aircond so so so noisy...

2025-11-17 • via Nuitee
S
Siah Chew • family_with_children • my
7
Aircond is malfunction, not COOL enough.
Pros:

Aircond is malfunction, not COOL enough.

Cons:

Aircond is malfunction, not COOL enough.

2025-11-11 • via Nuitee
V
Vivian • couple • my
8
2025-11-03 • via Nuitee
E
Encik Anif • couple • my
8
2025-10-27 • via Nuitee
A
asrina • extended_group • my
8
happy with accomodation not happy with breakfast
Pros:

The room I booked was a family room. It was big and clean. The bathroom was also big and clean, and it was disabled-friendly. The staff were very friendly and always smiling. It's close to interesting places in Georgetown; you can just walk. Parking is also provided and easy, but it's somewhat limited.

Cons:

I was extremely disappointed with the breakfast. The selection was very poor, with only nasi lemak and bread available. It was not worth the money. Furthermore, the nasi lemak did not appeal to me or my children. I strongly suggest they improve by offering a greater variety of dishes. Charging RM18.00 for this is far too expensive and unjustified

2025-10-23 • via Nuitee
T
Teoh • couple • my
3
2025-10-20 • via Nuitee
Q
Qingling • couple • lk
1
Pros:

没有满意的任何点

Cons:

床品几乎是很脏的，上面布满了各种颜色的污渍，我怀疑他们这两天是旺季，和雨天，清洗的床品可能没有晾干，所以上一个客人退房后并没有给我们更换新的床品。网络是几乎不工作的，不论是一楼还是客房。热水是没有的，它几乎不热。它的价格并不便宜，以为你花这个钱能住一个舒适的酒店，但非常悲哀的是，它没有服务就算了，基本的卫生都不能满足你。真的是有诈骗的意味，太恶心了，严重避雷这个肮脏的酒店，真是太糟糕了

2025-10-20 • via Nuitee
H
Haslina • family_with_children • my
9
Pros:

Friendly staffs,good location,comfortable room&amenities.I had a pleasant stay,would definitely book here again

2025-10-11 • via Nuitee
N
Nik Suriani • family_with_children • my
9
2025-10-05 • via Nuitee