CitiVilla Hotel Penang

jauh dari kedai makan dan mesin ATM

Was not as per view in the pics.
No cleanines
Did not change comfotter from previous customer,had pupubic hair.
Unwashed coffee cups.
Very bad house keeping
No intercom
Bum into a customer,no towel in the shower

Location still good but did initially seem a little out of way. Despite already having paid in full, I was still asked for a room deposit at arrival. Could be bit noisy at night & in the morning

Le petit déjeuner mériterait d'être un peu plus varié et que les plats soient plus chauds mais il reste très convenable

Dear Management,


I am writing to formally express my deep dissatisfaction with my recent stay at your hotel. Unfortunately, my experience was extremely disappointing, and I feel compelled to bring this matter to your attention as it significantly affected my overall trip.


The most serious issue was the hot water system. While showering, the hot water stopped in less than two minutes and I was forced to wait before it functioned again. This happened repeatedly. A proper hot shower is a basic necessity in any hotel, not an added luxury. This issue alone caused considerable frustration and discomfort, and it genuinely disrupted my travel experience. I had already reported this problem during my stay, yet no effective solution was provided. This reflects very poorly on your maintenance standards and guest care.


In addition, the breakfast provided was extremely limited in both selection and quality. The variety was minimal and did not meet even basic expectations for a hotel stay. It felt neglected and poorly prepared, which further added to the overall disappointment.


Frankly, for the price paid, the value received was far from acceptable. The experience did not match what any reasonable guest would expect, and it certainly did not reflect the standards your establishment should uphold.


I hope the management will take this complaint seriously, investigate these issues, and provide a proper explanation. More importantly, I strongly urge you to improve your facilities and service quality so future guests will not have to endure the same experience I did.


I look forward to your prompt and professional response.


Sincerely,

[Kelly Cheaw]

Room number :307

Bathroom tap should have the normal twist to turn on n not the press method! Very inconvenient n shower doesn't hv curtains n water fr shower was all over the bathroom n makes floor slippery.
Light switches are all linked to one another, makes turning on n off very challenging especially at night. Location of couch n coffee table is too close to one another, makes walkin in the room not too elderly friendly.

It’s small but good value for money

The breakfast area had flies and the nasi or noddles was cold.

Städningen kunde man önska lite mer av och säkerhetsskåpen fungerade inte och var dessutom inte fastmonterade så det var inte mycket till säkerhet.

Basin tap need keep pressing when using water, next door close door sound very noisy and loud.

枕头套没有换，还有很多短头发。

I understand that administrative errors may occasionally occur when making online reservations. However, what I find unacceptable is the hotel’s passive attitude when we, as guests, were facing difficulties. There was no intention at all to reassure or assist us. On the contrary, the remarks made by the hotel staff continuously provoked and irritated us.

This is the part I truly cannot understand. Such an attitude completely ruined the mood of our entire trip and has caused me to lose confidence in Booking.com’s services.

the floor are sticky, not well clean, but just 1 night, i just ignore it, the aircond so so so noisy...

Aircond is malfunction, not COOL enough.