Tru By Hilton Traverse City

Hotels
•
Tru by Hilton
8.8 (517 reviews)
3572 N US31 S , Traverse City , us
+1 231-486-6590

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Terrace
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Convenient location
Cons:
Uncomfortable beds
Poor breakfast options
Signage issues

Categories

Cleanliness
8.3
Multiple reviews mention cleanliness positively, but one mentioned a disgusting bathroom, lowering the score.
Service
9.8
Staff described as cheerful, polite, and attentive throughout various reviews.
Location
9.3
Convenient location mentioned, though some reviews note signage issues.
Room Quality
8.3
Mixed reviews; some mentioned uncomfortable beds and poorly placed furniture.
Amenities
8.8
General comfort noted, but complaints about lack of microwaves and no pool affect score.
Value for Money
8.8
Guests felt the pricing was reasonable, but some noted that the value could be better for the amenities offered.
Food and Beverage
7.8
Negative comments on breakfast quality significantly reduce the score despite some positive notes.
Overall Experience
9.3
Despite drawbacks, many guests expressed a willingness to return, indicating a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:17

Property Description

Modern Accommodations
Tru By Hilton Traverse City offers stylish and comfortable rooms with air-conditioning, a desk, flat-screen TV, and free toiletries, ensuring a relaxing stay for guests.

Convenient Amenities
Guests can benefit from the 24-hour front desk staff ready to assist with any inquiries, adding a personal touch to the stay. The hotel's proximity to popular attractions like Great Wolf Lodge and Clinch Park makes it an ideal choice for travelers.

Accessible Location
Located just a short distance from Dennos Museum Center and Kresge Auditorium, and with Mission Point Lighthouse a scenic drive away, Tru By Hilton Traverse City provides a central hub for exploring the best of the area.

Book your stay at Tru By Hilton Traverse City for a memorable and convenient experience in Traverse City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 517 reviews
Cleanliness: 8.3
Service: 9.8
Location: 9.3
Room Quality: 8.3
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 7.8
Overall Experience: 9.3
S
Sally • couple • us
10
Great
Pros:

Close to activities

Cons:

Nothing

2026-08-06 • via Nuitee
T
Toma • solo_traveller • us
10
Excellent
Pros:

Great safe location very well maintained.

Cons:

N/A

2026-08-04 • via Nuitee
M
Meenal • family_with_children • us
4
Not happy!! Very average stay. One or max 1 1/2 stars.
Pros:

Location is good. It is clean and new.

Cons:

Very very limited amenities!! Basic hotel nothing else. No laundry facility and no room service. Breakfast is very average. It is new and clean though. Rooms don't have any amenities other than a very small fridge. No microwave.

2026-08-04 • via Nuitee
S
Sheila • couple • us
9
2026-08-04 • via Nuitee
L
Laurel • solo_traveller • us
7
Pros:

Area was nice. Front lobby was nice.

Cons:

Beds were horrible. Gap between the bottom of the door and floor and light coming in was not good. And the flashing on the smoke detector kept us from getting a good night's sleep.

2026-08-03 • via Nuitee
P
Pat • couple • us
8
Location was great, breakfast was great
Pros:

Location, cleanliness

2026-07-13 • via Nuitee
A
Allison • extended_group • us
4
2026-07-11 • via Nuitee
S
sophies1 • couple • us
7
2026-07-07 • via Nuitee
R
Rivera • family_with_children • us
10
2026-07-06 • via Nuitee
M
Melissa • couple • us
8
Pros:

Newer, good location. Housekeeping staff very friendly.

Cons:

No pool. Upon check in waited about 10 minutes for someone to come to desk. Requested via text more towels and toilet paper and they said they would bring but they never did.

2026-07-02 • via Nuitee
V
Victoria • extended_group • us
10
Comfort away from home
Pros:

Clean, comfortable, reliable

Cons:

Nothing; or stray was great

2026-06-24 • via Nuitee
A
Angie • family_with_children • us
9
Pros:

It was clean and the lobby was nice if you had a family. Games and a place to gather

Cons:

Beds weren’t the most comfortable

2026-06-19 • via Nuitee
D
donhG6372XD • Solo travel
6
Whatever They're Trying To Do Isn't Working
Pros:

I'm actually at the property as I write this. This is the first Tru that I've stayed in so I didn't come in with any preconceived ideas about it. I guess the idea of the property is to be cool and not stuffy. The problem is that they're trying too hard. Everywhere one looks there are "clever" little signs with cutesy sayings and affirmations. The room is the epitome of that approach. What passes for "furniture" looks like low-end stuff from IKEA. There are no dressers with drawers and no proper closet. Everything has a shelf. If there were four people staying in a room, I'm not sure where all their belongings would go because there's no room to stash them. The only place to hang anything is a pipe with around 4 feet of hanging space over yet another shelf.

The bed was genuinely comfortable, though, and the shower was mostly good. I say "mostly" because the shelf in it is strangely mounted about a foot off the floor for some reason making it annoying to pick up anythingng you need.

While most of my complaints are about design choices, breakfast is certainly a place where they really need to put some attention at this price point. Their mass production pancake machines are, apparently, supposed to be a selling point. The things that come out are no way appealing. Even worse is whatever that is that they're trying to pass off as scrambled eggs. The sliced sausage was not too bad. They also have the worst, most watered-down "orange juice" I've ever attempted to drink.

Maybe I'm too old to get the vibe they're trying to produce here but, if this is what Hilton is doing with all Tru hotels, I'm out. This is my first and last stay at one.

2026-06-14 • via Tripadvisor
D
Dawn • solo_traveller • us
10
2026-06-09 • via Nuitee
S
Shannon • extended_group • us
10
2026-06-05 • via Nuitee
S
Shannon • extended_group • us
10
2026-06-05 • via Nuitee
P
Peggy • solo_traveller • us
10
Pros:

Location, cleanliness

2026-05-15 • via Nuitee
B
Barbara • family_with_children • us
10
2026-05-14 • via Nuitee
J
Judy • solo_traveller • us
10
Definitely a great value…will return for future trips
Pros:

Clean and proximity was great

Cons:

It was perfect

2026-05-09 • via Nuitee
R
Ronald • extended_group • us
8
Enjoyable
Pros:

Spacious

2026-05-08 • via Nuitee